Bldg 1030, Burj Al Mamzar
Mamzar, Dubai
United Arab Emirates PO box 9497
Mobile # +971 50 247 3763
[email protected]

ANNA GRACE PHUA-CADAMPOG

CAREER OBJECTIVE
Utmost eagerness to work in a professional environment, imparting for the company’s vertical growth using my academic and work skills in Customer Service and Technical expertise coupled with hard and sincere, self – motivated, efficient and productive work habit and to be able to join your company for any position suitable.

PROFESSIONAL EXPERIENCE
Eight ( 9 ) years of extensive experience in SERCO DubaiMetro both in Customer Service as Station Agent and Train Attendant, and Technical duty as Senior Depot Train Driver.

EMPLOYMENT HISTORY
Depot Train Driver ( Senior )/
Customer Service Agent                        September 2013 – present
SERCO DubaiMetro
Dubai, UAE
 Communicates directly to Operations Control Centre particularly to Depot Controller for any train activities in the depot.
 Drives the train manually from/to maintenance workshop as per defined procedures
 Non-communicating train re-entering driven in manual as per defined procedures due to signaling failures
 LPIC trained for depot and mainline train rescue ( train coupling )
 Does train equipment isolation if necessary
 Does Auto and manual train sweeping on tracks for safety purposes
 At train stabling, conducts train internal checking – train public announcement, train cleanliness and train equipment lockers physically closed and locked

Train Attendant/Train Driver ( Senior )/
Customer Service Agent                              April 2010 – present
SERCO DubaiMetro
Dubai, UAE
 Reports directly to Operation Control Center ( OCC – Train Controller / Depot Controller )
 In charge for safe operations for 1 particular train ( per loop diff train set )
 Provides extra customer service for all passengers
 Provides information to passengers regarding any delays or technical concerns
thru Public Announcement using On board Radio
 Ensure all possible assistance and help is given to passengers especially those with special accessibility needs
 Does manual train driving if necessary as per defined procedures due to signaling failure
 Revenue Protection Duties – checking of gold ticket for particular car
Perform operational and emergency duties when required and/or other technical duties as required by Passenger Service Manager

Station Agent / Customer Service Agent                                 August 2009 – April 2010
SERCO – Dubaimetro ( Burj Dubai/ Dubai Mall Station )
 Reports directly to Station Master
 Provides good customer service for all passengers
 Provides information to public on station operations, train schedules, other local transit service, and related matters
 Operates designated station equipment and systems, makes routine checks, simple troubleshooting of station equipment and reports to Station Master
 Responds to requests for assistance in unusual and emergency situations; contacts proper authorities, police, emergency medical or other providers of emergency service; may aide in the deployment of emergency service personnel with the permission of Station Master.
 Assist passengers in acquiring tickets/cards thru ticket counters and/or ticket machines.

Sales Supervisor – SM Branch                              November 2005 – August 2009
Cebu GraphicStar Imaging Corporation
3rd Level SM City,Cebu, Philippines
 Manages the operation of whole boutique and reports to Branch Manager
Supervises the production of company’s products and services to meet its specification and lead time.
 Administers boutique staff in terms of their attendance and performances.
 Provide advice to staff for any concerns related to their work.
 Prepares all necessary government permits for ticket selling
 Prepares sales reports, monthly staff roster, and other boutique concerns that are required for reviews during department meetings.
 Maintain the accurate and exact monthly inventory of all supplies.
 Coordinates with production on items deadline.
 Schedules shipment of items for out of town clients.
 Does selling and cashiering in assistance of other boutique staff.
 Prepares price quotation for clients
 Meet monthly sales quota as set by Sales Manager.
 Provide assistance to customer with their needs and suggest options if necessary.
 Educate customers regarding our products and services which in turn will help them choose what they need.

Boutique Supervisor                       March 2004 – March 2005
The Loalde Boutique
Ground Level, Ayala Center Cebu
 Reports directly to Sales Manager
 Assist customers with their needs and suggest options.
 Supervises the whole boutique operation and reports any problems to Sales Manager
 Maintain good Visual Merchandising of the boutique.
 Supervises overnight contractor’s work
 Administers all boutique staff’s attendance and performance
 Meet monthly sales quota
 Maintain the accurate monthly inventory of all items and report to Sales Manager

Marketing Staff – Account Executive                          November 2003 – March 2004
Castilex Industrial Corporation
M. L. Quezon Street, Cabancalan
Mandaue City, Cebu, Philippines
 Reports directly to Marketing Manager
 Manages foreign accounts
 Prepares sales quotations thru email
 Negotiate with clients about their requirements
 Coordinates with production about lead time and product specification
 Inspect quality based on specifications from client
 Constantly in touch with foreign clients for updates
 Promotes products by attending furniture shows

Industrial Engineer                                         June 2003 – November 2003
Castilex Industrial Corporation
M.L. Quezon Street, Cabancalan, Mandaue City
Cebu, Philippines
 Costing in charge for samples
 Does time study for sample products
 Inspect quality based on specifications
 Proposes time and cost saving methods thru time and motion study

COMPUTER SKILLS
 Power Point
 Excel
 Word
 the Internet

TRAININGS AND SEMINARS

18 March 2018                      Line Side Maintenance Training for PIC ( Person In Charge )
Building 11, Al Qusais Depot Training Room
Dubai, United Arab Emirates
05 April 2017                        HABC Level 2 International Award in Emergency First Aid at Work
Dubai Corporation for Ambulance Services
Dubai, United Arab Emirates
24 April 2017                        Introduction to Supervisory Skills
Rashidiya Depot, Serco DubaiMetro
Dubai, United Arab Emirates
25 April 2017                        Introduction to OCC Operations
Rashidiya Depot, Serco DubaiMetro
Dubai, United Arab Emirates

AWARDS AND RECOGNITIONS
2013 – 2015                             Recognition for Perfect Attendance
2015                                         Champion of the Month – Passenger Services ( Trains )
Month of June

EDUCATIONAL BACKGROUND
COLLEGE University of San Jose – Recoletos
Cebu, Philippines
Bachelor of Science in Industrial Engineering
Graduated March 2003
Consistent Dean’s Lister

HIGH SCHOOL University of Cebu
Cebu, Philippines
Graduated March 1998
Consistent Honor Student