ANNA MARIA PEREZ CASTILLO

Current Address: 2-3 Jullieanville Compound,

Maximo V. Patalinghug Jr Ave.,

Pajo, Lapu-Lapu City

Cebu 6015, Philippines

Home Address:   92 Provincial Rd.,

San Jose Patag, Santa Maria,

Bulacan 3022, Philippines

Mobile:    (63) 917 – 807 – 5662

Email:       [email protected]

Skype:      ac_castillo
PROFILE
Project Manager with a year of experience and Business Consultant/Analyst with 8+ year experience in analyzing and refining business and functional requirements.

Strong background and solid working experience in defining and implementing requirements through data gathering, planning, estimation, construction, testing and support.

Excellent understanding and solid experience in Agile development using SCRUM.

Excellent communication and collaboration skills, Adaptable, Goal-oriented, Self-starter.
WORK EXPERIENCE

April 2013 – present
IT PROJECT MANAGER/ SENIOR BUSINESS ANALYST CONSULTANT

TERADYNE PHILIPPINES LTD.

Manages all activities and resources for different projects from development to testing to deployment.

Coordinates with other teams both internal and external for development and testing purposes.

Provides progress reports to stakeholders on project progress.

Manages and ensures good customer relationship at project level.

Provides leadership on daily tasks and progress of the development, testing and data teams.

Mentoring other Business Analyst through training and knowledge sharing.

Creates and implements Business Analysis and Quality Analysis best practice.

Leads requirement workshops, planning meetings, daily stand-ups, scrums and retrospectives.

Identifies requirements, develop work breakdown, verify and control scope.

Translates business requirements into application solutions that ensure business usability of the application tools developed and delivered by the project team.

Works closely with the business organizations who are the users of the application.

Works closely with the project manager to plan and deliver application solutions and influence other architectural areas of the project to ensure an efficient, integrated application solution.

Analyzes requirements and translates into use cases, user interface and web service design.

Assist in developing test cases and test plans to validate quality of the application.
June 2012 – April 2013
BUSINESS ANALYST

IBM (SHENZHEN) SOLUTIONS & SERVICES CO. LTD.

Develop and define innovative business solutions to solve and improve the client’s business process.

Ensure the successful delivery of engagements by providing business oversight.

Lead in business requirement analysis & definition, including business processes, products, etc.

Develop and implement industry solutions by applying detailed knowledge as well as gap analysis.

Lead in devising solution & work-around for business-related or IT-related problems.

Draft and maintain system development life-cycle documents, including feature statements, system and user requirements, use cases, and design documents for multiple projects.

Document and communicate solutions to external and internal stakeholders for analysis, implementation, testing and maintenance.

Ability to work directly with clients. Ability to establish working relationships with key client personnel.

Support internal and external stakeholders.

Facilitate requirements gathering meetings and work with system stakeholders to define and document user requirements.

Arrange and manage user review sessions with various user groups

Help the development team understand business processes by creating diagrams and supporting documentation as needed.

Conduct reviews of project documents, including requirements, design and interface prototypes, user guides, and electronic training modules.

Develop pretrial and probation case-management system definitions.

Deliver presentations and manage discussions related to system needs and updates.

Participate in the modification request process and offer recommendations.

Assist with the testing and change management procedures.

Initiated and conducted multi-level travel, airline and GDS training.
September 2011 – March 2012
SENIOR BUSINESS ANALYST

MOBILE TRAVEL TECHNOLOGY

Serve as the conduit between the costumer community and the Senior Account Manager and software development team through requirements flow.
Elicit requirements using interviews, document analysis, requirement workshops, site visits, business process descriptions, use cases, scenarios, and workflow analysis.
Interpret customer business needs and translate them into application and operational requirements.
Deliver artifacts according to standard templates including: Business Requirements Documents, Use Cases, Interface Designs, Sequence Diagrams, Flow Charts, etc.
Analyze trade-offs between functionality, usability, performance and other needs and make recommendations on these trade-offs.
Work closely and proactively with client’s teams to understand their objectives.
Define and implement Business Analysis best practices across the company.
July 2008 – September 2011

 
BUSINESS ANALYST

SABRE INTERNATIONAL PHILIPPINES MANAGEMENT INCORPORATED

(former EB2 INTERNATIONAL)

Mentoring other Business Analyst through training and knowledge sharing.

Define new and innovative functionality that enhance the company’s growing product suite.

Responsible for end-to-end management of the requirements process for various projects; including core product enhancement, new client implementations and other consulting work.

Work within the scope of the products team’s responsibilities to extend company’s product and functionality suite and improve the quality and robustness of existing functionality. This includes active participation in product team meetings and related activities and contribution of ideas and expertise to develop innovative solutions

Participate in and lead product-related workshops, presentations and demonstrations; with both external clients and internal teams

Prepare clear, concise and comprehensive product and requirements documentation, making appropriate and effective use of software engineering tools, methodologies, etc (e.g. UML notation, process and domain modeling, etc)

Provide ownership of new functionality, and drive it from initial concept to delivery.

Ensure that the new functionality is properly communicated, scheduled and tracked according to company’s delivery processes.

Work closely with the Platform, PM/Delivery and QA teams to ensure that new product functionality is developed according to specification.

Provide training, assistance and guidance to the commercial and sales teams.
April 2007 – July 2008
BUSINESS ANALYST

RENDITIONDIGITAL INTERNATIONAL

Responsible for structured analysis of the business requirements of their clients and stakeholders to help identify business problems and contribute to the proposal of solutions.

Performs a liaison function between the business side, the client, and the information technology service provider.

Applies analytical skills to business requests (which are often high-level or lacking in detail) and communicate these business wants/needs in a clear and unambiguous manner.

Facilitates user sessions, quality control, client liaison officer regarding clarifications and updates to business requirements, documentation and reviews.

Assists with business cases and assisting with the business case through gathering, and analyzing requirements intended for business process improvement.

Designs and review test cases to identify and resolve issues.

Processes change requests and manages project business scope

Provides guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives
September 2004 – March 2007
Team Supervisor,

PEOPLESUPPORT PHILLIPINES, INC.
October 2003 – September  2004
Customer Service Professional,

SYKES ASIA, INC.
February 2003 – October  2003
Team Captain Buddy,

AMBERGRIS SOLUTIONS INC.
June 2001 – August 2002
Secretary/Registrar/English Teacher,

GRACE OF SHEKINAH SCHOOL
September 2000 – January 2001
Researcher,

WS RESEARCH CORPORATION INTERNATIONAL DATA INC.
August 2000 – January 2001
News and Features Writer/Researcher,

WWW.DRGEORGE.COM
December 1999 – February 2000
Reliever,

MEDICARD PHILIPPINES
TRAININGS CONDUCTED
October 2014
Business Analyst Roles and Responsibilities

Teradyne Cebu, Philippines
October 2014
Design and Development

Teradyne Cebu, Philippines
December 2014
Document Creation, Modification and Sign Off Process

Teradyne Cebu, Philippines
February 2015
Support Issue Handling

Teradyne Cebu, Philippines
February 2015
Defect Reporting and Handling

Teradyne Cebu, Philippines
February 2015
Change Management Process

Teradyne Cebu, Philippines
February 2015
V1 Story-Defect Life Cycle

Teradyne Cebu, Philippines

EDUCATION
1996 – 2000
De La Salle University

Bachelor of Arts in Communication Arts

Dean’s List 1996-2000

PERSONAL BACKROUND
Born on May 22, 1979 in Bulacan, Philippines. Fluent in English and Filipino. Works with 8 GDS (Global Distribution Systems): Apollo-Galileo, Amadeus, WorldSpan, Sabre, Shares, SharesB, SITA and Pacers II(CRS). Knowledgeable on Microsoft Programs (Microsoft Power Point, Microsoft Word, Microsoft Excel, Microsoft Visio), Dia, Balsamiq, and Lotus

International Air Transport Associations (IATA)

IATA Travel Agent

IATA # 5608054129