Career Objective

Actively seeking a customer service director role where I can utilize my education and experience, as well as to add immediate value to an organization. Thus, to work with any related field and willing to undergo training as needed to the job. I believe that expertise is learned through persistence and earned through the right attitude.

Summary of Qualification

·         Gained 13 years solid background of unique professional experience which specializes in client relation, services in academe, handling procurement procedure and preparing the department’s budgets and payrolls.

·         Proactive, friendly customer service skills dedicated to meeting and exceeding expectations at every interaction.

·         Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention.

·         Has a mature personality acceptable to all levels of an organization with high regard in handling responsibilities and major roles.

·         Anticipate and take future steps to prepare for different types of circumstances.

·         Flexible and result-oriented dealing with a management decisions.

·         Set up priorities and thrive under pressure in order to manage a high volume of tasks and balance competing deadlines.

·         Expertise in preparing travel and tour packages with proper coordination to concern local agencies and linkages.

Professional Experiences

MINDANAO STATE UNIVERSITY

Fatima, General Santos City

Procurement Office

Administrative Aide IV – January 2019 – Present

Compute, record, and proofread data and other information, such as records or reports.
Coordinate activities with other personnel or with other work units and departments.
Create, maintain and enter information into databases.
Prepare Request for Quotation and Abstracts of Bids
Post RFQ on PHILGEPS website
Prepare Purchase Order
Control and record Purchase Request, Request for Quotations, and Purchase Orders
MINDANAO STATE UNIVERSITY

Fatima, General Santos City

Office of Physical Education, Sports and Cultural Affairs (OPESCA)

Administrative Aide III July 2006 – Dec. 2018

Secretary – OPESCA Director

·         Compose, type and distribute meeting notes, routine correspondence or reports, such as presentations, expense and monthly reports

·         Assist and manage events and seminar workshops

·         Assist students/ clients needs and concerns

·         Filing and recording all communications and office documents

·         Safe keeping of all the students and office records

·         Prepare payrolls, voucher, inventories, purchase request (office supplies and sports equipment) and supply/ equipment canvassing, bidding and awarding

·         Prepare budget allocation and liquidation

·         Receive and collect students’ fees

·         In – charge of disbursing Sports Scholar allowances and subsidies

·         Chaperone students/ athletes during outside performance and sports competition

·         In – charge for University Gymnasium reservation/ scheduling of activities

·         Make travel arrangements for office personnel.

TRAVEL AND TOURS BOOKING

Bula, General Santos City

Owned (FREELANCE)

May 2011 – PRESENT

·         Facilitate ticket and accommodation bookings

·         Prepare Travel Itineraries

·         Manage Budget Friendly and Customize Tours

·         Coordinate with various tourism agencies and linkages

·         Conduct searches to find needed information using such sources as the Internet.

JOLLIBEE FOOD CORPORATION (Part Time)

J. Catolico St., General Santos City

Service Crew/Counter July – Oct. 2004

·         Manage the store outlet and maintain its standard of cleanliness and orderliness to ensure the safety regulation of the store

·         Attend order of the customers and offer major services for the satisfaction of the customers

·         Receive and absorb the feedback from the customer especially the complaints for immediate action