Name : Anupam Das
Father’s name : Mr. Asish Kumar Das
Address : 116/1, Gonsalves house, Kharodi, Marve Village, Kharodi, Malad West
Phone : 8691809259
E-mail : [email protected]
Sex : Male
Date of birth : 2nd of October, 1982
Marital status : Married
Qualification : HSC
Tech Mahindra Bpo Services Ltd
Duration: Dec 2016 till november 2017
Working as Technical Service Executive for 3 UK
Resolving customer queries on calls
Raising service requests and complaints regarding Network Service
Giving the customers updated and latest features of phone and cross selling
Providing various alternatives for quicker solutions to the customers
Achilles Information (India) Private Ltd.
Duration: February 2012 to August 2015
Role:- Customer Data Controller (Procurement and Supply Chain Risk Management)
Supply chain management and audit compliance assistance to the Buyers and their suppliers
Assisting the suppliers to complete the prequalification and getting compliant and registered to the buyer’s policies.
Day to day compliance and escalation update on the tracker for the team and weekly sent to the Team supervisor
Monitoring team performance status and sending the update to the team supervisor periodically
Updating and maintaining of customer details using in-house applications.
Quality checking questionnaires and submissions received from customers
Responding to customer enquiries relating to Quality checking matters.
Maintaining an accurate and up to date log of all customer activity.
Carrying out other tasks to progress customer data from application to full registration on the database
Creating logon details for all new clients and users and administer any changes to existing user details
Created PPTs in PowerPoint application to present the process to the team and other fellow colleagues for the training purpose and for the understanding,
Working within a framework of corporate standards and policies
Employee recognition award for the period of January 2014 to June 2014
Zenta Pvt. Ltd
Duration: May,2011 till January, 2012
Role: – Customer Service Associates
Collecting various debts such as mortgages and other loan products, membership dues through incoming calls to the USA based clients.
SPOC for a team of four members to carry out the process under the supervision of a team leader
software development course (asp.net,c++,c#) from Aptech course
certification completed in January 2018
Duration: March,2008 till April, 2011
Role: – Customer Service Associate
Handling Citibank banking queries of USA based clients.
Handling queries for banking products like checking accounts, savings, bonds and upselling loan products such as mortgages, cash loans etc.
Trouble shooting Citibank online queries of the clients.
Handling escalation calls and providing alternate benefits or resolutions with supervisors’ approval such as fee reversals, instant unlocking of ATM card on request etc.
Providing first call resolution and asking feedback for the customer service experience over the phone.
Providing world class customer satisfaction
Duration: 45 days (promotional)
Role: – Retail Service Associate
Handling customer queries in retail and providing knowledge about the mobile usage and features.
Providing Service Demo post selling of the mobile products
Duration: Mar, 2006 till April, 2007
Role:- Customer Service Associate
Handling customer queries and providing first call resolution to their queries regarding a popular mobile connection company.
DSA of ICICI Bank
Duration: – 2002 till 2004
Role: – Senior Sales Associate.
Outdoor selling of loan products such as home loan, personal loan, credit cards etc.
Meeting internal targets and providing guidance to the fellow team members to achieve their targets.
Computer Skills : MS Office,powerpoint, c#,asp.net, c++,sql
Interest : Football, swimming
Language known : English / Bengali / Hindi
DATE: PLACE: Mumbai