RESUME

Name : Anupam Das

Father’s name : Mr. Asish Kumar Das

Address : 116/1, Gonsalves house, Kharodi, Marve Village, Kharodi, Malad West
Mumbai-400095.

Phone : 8691809259

E-mail : [email protected]

Sex : Male

Date of birth : 2nd of October, 1982

Marital status : Married

Qualification : HSC

Tech Mahindra Bpo Services Ltd

Duration: Dec 2016 till november 2017

Working as Technical Service Executive for 3 UK

Key responsibilities

Resolving customer queries on calls

Technical troubleshooting

Raising service requests and complaints regarding Network Service

Giving the customers updated and latest features of phone and cross selling

Providing various alternatives for quicker solutions to the customers

Achilles Information (India) Private Ltd.

Duration: February 2012 to August 2015

Role:- Customer Data Controller (Procurement and Supply Chain Risk Management)

Key responsibilities:

Supply chain management and audit compliance assistance to the Buyers and their suppliers

Assisting the suppliers to complete the prequalification and getting compliant and registered to the buyer’s policies.

Day to day compliance and escalation update on the tracker for the team and weekly sent to the Team supervisor

Monitoring team performance status and sending the update to the team supervisor periodically

Updating and maintaining of customer details using in-house applications.

Quality checking questionnaires and submissions received from customers

Responding to customer enquiries relating to Quality checking matters.

Maintaining an accurate and up to date log of all customer activity.

Carrying out other tasks to progress customer data from application to full registration on the database

Creating logon details for all new clients and users and administer any changes to existing user details

Created PPTs in PowerPoint application to present the process to the team and other fellow colleagues for the training purpose and for the understanding,

Working within a framework of corporate standards and policies

Achievements:

Employee recognition award for the period of January 2014 to June 2014

Zenta Pvt. Ltd

Duration: May,2011 till January, 2012

Role: – Customer Service Associates

Key responsibilities:

Collecting various debts such as mortgages and other loan products, membership dues through incoming calls to the USA based clients.

SPOC for a team of four members to carry out the process under the supervision of a team leader

software development course (asp.net,c++,c#) from Aptech course

certification completed in January 2018

IBM Daksh

Duration: March,2008 till April, 2011

Role: – Customer Service Associate

Key responsibilities:

Handling Citibank banking queries of USA based clients.

Handling queries for banking products like checking accounts, savings, bonds and upselling loan products such as mortgages, cash loans etc.

Trouble shooting Citibank online queries of the clients.

Handling escalation calls and providing alternate benefits or resolutions with supervisors’ approval such as fee reversals, instant unlocking of ATM card on request etc.

Providing first call resolution and asking feedback for the customer service experience over the phone.

Providing world class customer satisfaction

Nokia

Duration: 45 days (promotional)

Role: – Retail Service Associate

Key responsibilities:

Handling customer queries in retail and providing knowledge about the mobile usage and features.

Providing Service Demo post selling of the mobile products

Sparsh

Duration: Mar, 2006 till April, 2007

Role:- Customer Service Associate

Key responsibilities:

Handling customer queries and providing first call resolution to their queries regarding a popular mobile connection company.

DSA of ICICI Bank

Duration: – 2002 till 2004

Role: – Senior Sales Associate.

Key responsibilities:

Outdoor selling of loan products such as home loan, personal loan, credit cards etc.

Meeting internal targets and providing guidance to the fellow team members to achieve their targets.

Other Interests:

Computer Skills : MS Office,powerpoint, c#,asp.net, c++,sql

Interest : Football, swimming

Language known : English / Bengali / Hindi

DATE: PLACE: Mumbai