I’ve been in the Customer Service industry for 10 years. I have been with different centers and gained a lot of experience. One of the most memorable was with Convergys Philippines for 2 years. They’ve recognized all my efforts and skills. I had been a floor walker during my probationary period since it was a pioneer account. After few months I was promoted as Customer Service Specialist from Customer Service Assistant. I also applied being a Back Up Escalation Mentor and in few months I became an Escalation Mentor. I answered supervisor level calls and emails from customer complaints. While I also working as a back up escalation mentor, I am also a Universal Agent which answer calls, processed emails and also been a chat support for 3 months. I handled the Rodale Press Publishing for books and magazine subscriptions (Men’s Health, Women’s Health, Biggest Loser, etc.) wherein we create the account of the customer, take their orders, process payments, cancel order or subscriptions, cancel payment, checking the status of their orders and also processing refunds. I was also awarded as Top Agent for 3 months (July, August and September). The most rewarding was with Teleperformance formerly known as Aegis PeopleSupport as a Team Lead Trainee for Verizon Business Conferencing from November 2014 – August 2015. I handled a team that consists of 15-19 employees. Responsible in coaching, feedback, quality and performance evaluation. Then with Telus International Philippines as a Customer Service. Profiled with Uber but due to internal change, moved to Match.com which is an online dating site. We process orders, payments, cancel automatic renewal, refunds and what not of customer service. I also became a Billing Chat Support for a Telco account with Convergys for a post paid service. We are handling Customer Service with Billing and Basic Technical Support. Now, I am with Telco Services Australia for Telstra as Subject Matter Expert – Trainer.