Education

2015 FRENCH LANGUAGE at Oscar Cultural Institute – UAE, Dubai

2016 BUSINESS COMMUNICATION at Oscar Cultural Institute – UAE, Dubai

2012 HUMAN RESOURCES MANAGEMENT at Martinville University – USA, San Francisco

2005 TOUR & TRAVEL MANAGEMENT at THIS Cipta Karya 1 – Indonesia, Jakarta

Experience

Present HUMAN RESOURCE MANAGER at PT. Tano Net Technology

Developing and implementing HR strategies and initiatives aligned with the overall business strategy
Bridging management and employee relations by addressing demands, grievances or other issues
Managing the recruitment and selection process

Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management

2012/2017 ASSISTANT MANAGER at MH. Alshaya CO LLC – Starbucks Coffee

Researching new wholesale food suppliers and negotiating prices
Calculating future needs in kitchenware and equipment and placing orders, as needed
Managing and storing vendors’ contracts and invoices
Overseeing restaurant staff performance, ensuring quality dining
Research new wholesale food suppliers and negotiate prices
Calculate future needs in kitchenware and equipment and place orders, as needed
Manage and store vendors’ contracts and invoices
Coordinate communication between front of the house and back of the house staff
Prepare shift schedules
Process payroll for all restaurant staff
Supervise kitchen and wait staff and provide assistance, as needed
Keep detailed records of daily, weekly and monthly costs and revenues
Arrange for new employees’ proper on boarding (scheduling trainings and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests’ feedback and recommend improvements to our menus

2006/2008 HR SUPERVISOR at PT. Dwi Java Tour & Travel

Substantiates applicant skills by administering and scoring tests.
Schedules examinations by coordinating appointments.
Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.

2005/2006 SENIOR TRAVEL CONSULTANT at PT. Dwi Java Tour & Travel

Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Supplying travelers with pertinent information and useful travel/holiday material
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Attend conferences to maintain familiarity with tourism trends
Create and update electronic records of clients
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets (KPI’s)

2003 FRONT OFFICE COORDINATOR at Hotel Indonesia | Hotel Indonesia Kempinski

Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
Answers inquiries pertaining to hotel services (registration, (B/L/D) and travel directions)
Keeps records of room availability and guests’ accounts
Computes bill, payment, and makes change for guests
Makes, confirms, and cancels reservations
Posts charges such as laundry, faxes, copies to guest room ledger

2004 TOUR & TICKETING CONSULTANT at PT. DHN Tour & Travel

Reservation for customer relation by phone or walk in guest/front liner (correspondence, reservation, hotel, Travel arrangement and filling including transfer in-out)
Maintains an orderly filling system and ensuring all confidential documents are properly secured
Correspondence, reservation, ticketing, hotel, travel arrangement and filling including transfer in –out
Encoding all deliveries as per purchase order and delivery receipts

2009/2010 ASSISTANT ACCOUNT MANAGER at Menteng Real Estate and Property

Responsible for all residence communications, resolution and compliance
Conducts the account management and provide contract agreements
Accountable to deliver growth of the portfolio in a manner consistent with corporate directives.
Ensures that residence issues are dealt with in an efficient manner.
Aware and in pursuit of opportunities for account growth and new business, involving the Sales, Client Services, Business Development support.
Understanding capabilities and service, and effectively communicates all offerings to the residence.
Reports to the Manager Account / Owner, providing regular input on all account activity, including status and call reports as required.