EMPLOYMENT HISTORY:

VOLKSWAGEN BGC Iconic Dealership Inc. (under Ayala Automotive) Marketing and Customer Relations Assistant July 2018 – Present

Projects Handled:

• Spearhead Customer Care Program ‘’Enjoy your Volkswagen Workshops’’ for Ayala Volkswagen Dealerships for 2019

• Utilize VW Text line and Online Survey to improve on the number of respondents for Post Sales and Post Service Feedback Survey

• Execution of Volkswagen Alabang Grand Opening

• “Me and my VW ‘’ Video Series for Brand Awareness

• Handle tie up with Volkswagen Ayala Dealerships and Caltex

• A series of Infographics for Social Media Posting and showroom displays

Roles and Responsibilities:

• Primary function as Customer Relations Assistant for Volkswagen BGC and Alabang Branches

• Provide support by maintaining a high level satisfactory customer service through assisting customers with all their concerns and inquiries with different departments. Request for feedback and ensuring that they are attended to.

• Schedule 80 % of service appointments for Volkswagen BGC as well as coordinate with other Volkswagen authorized Service centres,

• Coordinate service performed off site and emergency roadside assistance (e.g. towing, power boosting)

• Update and maintain customer records and information with dealer customer database

• Remind customers of their annual Preventive Maintenance Service through text, call and email and also send Birthday greetings

• Handle, investigate and resolve customer complaints (for Volkswagen Ayala Dealerships)

• Provide support to Sales Teams with customers during off site Car displays and other marketing events.

• Manage VW Text line for the whole Volkswagen Ayala branches

• Conceptualization for Marketing Promos, Collaterals, Events

• Implementation of marketing events

• Manage and provide content for the Volkswagen Ayala Dealerships Facebook Page

• Report average response time of online inquiries through Autodeal website, Facebook and Web inquiries

CONTI’S BAKESHOP AND RESTAURANT Conti’s Specialty Foods Inc. Business Sales Associate January 2018-June 2018

NOC Specialty Foods Inc. Sales Assistant November 2017 – January 2018

Projects Handled:

• Assist customers who inquired online or through Conti’s Hotline for large food orders (30 person-above), catering, and function room events for all Conti’s Branches, from inquiry, menu selection, to delivery of Food order / Event

Roles and Responsibilities:

• Was primarily responsible in handling Hotline inquiries for Function, Packed Meals and Catering Events for all Conti’s Branches;

• Provides Menu, Quotation to online customers and coordinates with the catering branch and catering service provider to process requests for the holding of functions or Catering Events;

• Follows up on Guests who directly inquire about Conti’s Function Rooms service from all Conti’s branches;

• Responds to Customer inquiries through telephone or online;

• Processes received orders whether Pickup or Delivery and endorsing them to concerned Conti’s branches;

• Informs guest of new products or services offered; and

• Handles Customer complaints.

ANTAL PHILIPPINES – Graham M. Coates Consultancy Management Grp. Corp. Executive Assistant October 2015 – September 2017

Roles and Responsibilities:

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics;

• Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications;

• Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, and teleconferences;

• Answers or directs inquiries through telephone calls, text messages, email or in person; and

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

FORD – Dearborn Motors Co. Inc. Insurance Coordinator October 2014 – September 2015

Roles and Responsibilities:

• Sends renewal notice to customers and updates insurance and LTO monitoring files;

• Arranges insurance policies according to date issued or inception dates;

• Follows up renewal of insurance policies from existing clients;

• Facilitates processing of payment of insurance claims;

• Advises insurance underwriters about policy issuance and endorsements;

BMW – Autozentrum Alabang Inc. Marketing and Events Associate May 2014 – September 2014

Hardhat Media Productions Inc. On-the-Job Trainee January 2014 – March 2014

EDUCATIONAL BACKGROUND:

Bachelor of Science in Business Administration, Major in Marketing Informatics College Northgate – Northgate Cyberzone, Alabang May 2011 – May 2014

RELEVANT TRAINING

• New CRM System for Ayala Automotive – 2019

• Mystery Shopper Workshop (Market Study Analysis) – Volkswagen Philippines – March 6, 2019

• Database Management – Volkswagen Philippines – 2019

• Customer Service 101 – Volkswagen Philippines – 2018

• Complaint Handling – Volkswagen Philippines – 2018

• Telephone Handling and Effective Communication – 2018

• Extra Mile – Effective Customer Service Workshop – 2018

• Job Analysis Workshop – Conti’s BF Branch, May 2018

• Basic Photoshop at AMA Computer Learning Center – Alabang

MEMBERSHIP IN ORGANIZATIONS:

• Volunteer Sunday School Teacher, CCF Alabang – August 2013 – 2017

• Member, Elevate Alabang Production Team – May 2012 – 2017

• President, Infobizz Business Administration Organization – June – April 2011

• Secretary, Contributor in Sports and Features Section, I-Access – April 2011