ARIANNE MAY RAMOS-TARCENA

#40 Block 16 Lot 4 E Narra Street Marikina Heights Marikina City

m: +63908 881 0668 or +63917 7199264 e:[email protected]

EDUCATIONAL AND QUALIFICATIONS PROFILE

Bachelor of Science in Business Administration Major in Management –

Polytechnic University of the Philippines Sta Mesa, Manila, Philippines

Thirteen years (13) of  experience in various phases of bank operations; New Accounts, Tellering, Cash Custodian, Sundries.  Served as Sales Service Assistant (SSA-Teller) for 5 years from Ibank then Unionbank, Sales and Service Officer (SSO-cashier/cash custodian) for 5 years. 3 years as Branch Cashier in ChinaBanking Corporation

A graduate of Bachelor of Science in Business Administration major in Management

Proficient in other various software packages (Microsoft Office: MS Word, MS Excel and Power Point)

Able to work independently and under pressure

Well organized and dedicated with excellent interpersonal and team skills

Very willing to learn and be trained; Hardworking

PROFESSIONAL HISTORY

Company: CHINABANKING CORPORATION – SM Marikina Branch

Ground Floor SM Marikina Calumpang, Marikina City

Position  : Branch Cashier July 16, 2015 – present

As branch Cash Custodian, responsible for:

Maintaining adequate control in the custody of cash;

Maintaining optimum cash level;

Accurate recording of cash transactions and accounting of balances; and

Servicing cash requirements of other branch service personnel.

responsible in heading the day to day supervision of branch operation and service deliver including proper observation of bank code of conduct and policies

compliance to regulation of bank policies

zero operational losses

complaint management

increased productivity in terms os cost reduction

adherence to premises standards

manages and supervises teller and Customer Relation Assistant (new accounts)

Company: UNIONBANK OF THE PHILIPPINES – Tektite Branch

Ground Floor West Tower PSEC Building Exchange Road ,Ortigas Center, Pasig City

Position  : Sales And Service Officer November  2012 – July 15, 2015

Company: UNIONBANK OF THE PHILIPPINES – Cubao P Tuazon  Branch

P Tuazon Cubao Quezon City

Position  : Sales And Service Officer September 2012- November 2012

Company: UNIONBANK OF THE PHILIPPINES – Cubao Rustans (Alimall) Branch

Alimall Araneta Center Cubao Quezon City

Position  : Sales And Service Officer July 2008  -September 2012

Company: UNIONBANK OF THE PHILIPPINES – Marikina Branch

Marikina City

Position  : Sales And Service Officer-June 2008-July 2008

Primarily responsible for the administration of the Branch Delivery System.

Downloads (or supervises downloading of) reports and ensures that copies are distributed to critical users and then properly filed.

Responsible for the daily downloading/updating of interest and foreign exchange rates and NVPU as well as the refreshing of the signature file.

Processes the following transactions thru his assigned terminal:

Opening of Peso and Foreign Currency Current and Savings Accounts

Opening, roll-over, withdrawal of Power Savings and term placements

Applications for Manager’s Checks, Peso and Foreign Currency Demand Drafts and Telegraphic Transfers, Traveler’s Checks

Application, renewal and termination of SDB lease contracts

Requests for ATM cards (new/replacement), checkbook reorders, bank certifications, passbook replacements, Stop Payment Orders, hold-outs, closing of accounts, etc.

Deposits, withdrawals, encashments, receipts, payments and other monetary transactions

Performs post verification of all transactions posted in his terminal (one-on-one comparison of validated figures against source documents, approval and technicalities) and balances against platform totals.

Ensures proper balancing of transactions in his assigned platform terminal.

As branch Cash Custodian, responsible for:

Maintaining adequate control in the custody of cash;

Maintaining optimum cash level;

Accurate recording of cash transactions and accounting of balances; and

Servicing cash requirements of other branch service personnel.

Approves/co-approves transactions and documents in accordance with policies on approving authority (MCs, DDs, TTs, CTDs, withdrawals, payments, fund transfers, check encashments, sale and purchase of foreign currencies, DM/CM, acceptance of second-endorsed checks, etc.).

Authorizes processing of on-line transactions by service personnel within authority limits by providing required officer’s override.

Monitors maturity of Term Placements, advises clients and negotiates terms for renewal/roll-over.

Advises clients on RCOCI and returned check deposits for funding/disposition.

Ensures that late payments/deposits are properly recorded, reversed and sent to clearing.

Ensures timely batching, microfilming and dispatch of outward clearing items.

Monitors mishandled accounts and advises clients to improve handling or close account.

Processes Bills Purchase accommodations and maintenance of ticklers.

Custodian of the Test Key Table.  Encodes/decodes Test Keys.

Holder of vault door lower left dial combination and keys to the inner grill door.

Custodian of branch pouch: receives, distributes, dispatches, memos, reports, documents to addressees.

Sends signature cards (new accounts or updates) to IPD and CIR to CMSD.

Processes applications for loans and VISA cards.

Principally responsible for the ATM operations and control including proper upkeep of ATM vestibule, availability of forms, preparation of ATM cash proof and submission of related reports to concerned HO controlling units.

Custodian of COCI / Late Deposits / Items Held for Safekeeping / Accountable Forms / Signature cards / Corporate papers.

Monitors and follows up all incomplete documentation of accounts opened.

Ensures accurate and timely preparation and submission of all abstracts and reports required from the branch.

Ensures proper upkeep of assigned work area and equipment.

Performs other duties that are required of, and related to, the Job Responsibilities and Duties of the position.

Company: UNIONBANK OF THE PHILIPPINES – Marikina Branch

Marikina City

UNIONBANK OF THE PHILIPPINES – Tektite Branch

Ground Floor West Tower PSEC Building Exchange Road ,Ortigas Center, Pasig City

Position  : Sales And Service Assistant-November 2004- June 2008

Tellering Functions

Accepts deposits and bill payments/collections in favor of beneficiaries of collection arrangements.

Pays encashment  and withdrawals within delegated limits; secures officer approval beyond authorized limits.

Verifies technicalities on checks deposited/encashed and ensures accuracy and genuineness of cash received or paid.

Verifies signatures of clients on withdrawal slips and check encashment.

Establishes identity of persons making withdrawals or encashment and requires clients to sign in acknowledgment for payment received.

Ensures that deposit/withdrawal slips are properly filled up as to account number, account name, date, amount and signature of client.

Validates original source documents for over-the-counter transactions and ensures that they are posted correctly to their respective accounts.

Conducts post-verification of all source documents to ensure accurate posting.

Ensures that all checks received during the day have the required bank endorsements stamped at the back thereof.

Verifies/validates deposits retrieved from the ATM.

Assists in payroll preparation for clients with payroll servicing agreements.

Submits transaction receipts for Miscellaneous Cash In/Cash Out to the supervising officer for review.

Makes cash requisitions based on anticipated cash requirements for the day and transfers cash at the end of the day or as soon as there is excess available cash vs. authorized limit.

Verifies picos box contents and cash received from/paid out to clients.

Tallies the Cash on Hand per count as against Cash on Hand per Cash Box Management and reconciles totals of cash movements with the CIV Custodian.

Balances Teller’s Totals at the end of the day against source documents and submits it to the supervising officer for review/approval.

Company: Enchanted Kingdom Inc

Makati City

Position  : Receptionist-March 29,2004-October 28,2004

answers phone inquiries

transmits documents to designated units

receiving of incoming documents

assist walk in clients

Company: Havi Foods Services,Phils

Sumulong Highway, Marikina City

Position  : DC Coordinator December 1,2003-March 15,2004

responsible for daily implementation of DC operations related process

ensures food safety programs are implemented throughout the storage areas

assists DC supervisor for the development,establishment and implementation of innovative relative to the operations

Company:  Chemical Alloy Corporation

JP Rizal Sta Ana Manila

Position  : Logistic clerk/supervisor-October 2002-November 5,2003

receives sales order from marketing for preparation of sales invoice and delivery receipt

ensures efficient scheduling of deliveries and monitoring the delivery vehicles

supervise all withdrawals of products from the dispatcher based ion the sales invoice and delivery receipt

Company: Shrine Galleria Corporation

Marcos Highway, Pasig City

Position  : Credit services staff August 22,2001-October 2002

local / international card verifier

purchase order and in house card verifier

collection in charge

bayad center collection in charge

prepares billing for credit cardf statements

Company: Goldilocks Bakeshop

Shaw blvd Mandaluyong City

Position  : HR Store Operations Staff(OJT)

answers phone inquiries

transmits documents to designated units

receiving of incoming documents

prepares disciplinary action report to store employees

Company:Isuzu Inteco

Quezon Avenue Quezon city

Position  : Sales representaive (OJT)-December 1998 – February 1999

answers phone inquiries

transmits documents to designated units

receiving of incoming documents

assist walk in clients

TRAININGS/SEMINARS ATTENDED

Sales and Service Officer Certification Year 2008

Sales and Service Assistant Certification Year 2004

Signature Verification 2004/2016

Forgery and Counterfeit Detection 2004/2016

Trust products orientation 2016

PERSONAL INFORMATION

Nick Name            : Yani

Birth Date                : May 2,1980

Birth Place            : Quezon City

Nationality            : Filipino

Weight                : 110 lbs.

Height                : 5’ 2”

Religion                : Iglesia Ni Cristo

Language Spoken            : English and Tagalog

REFERENCES

Character references are available upon request.

ARIANNE MAY R TARCENA