CAREER OBJECTIVE:

To grow in the current segment of business I am working into.

PROFILE:
 Able to successfully handle assignments or tasks
 Able to set priorities and decisions
 Ability to work unsupervised
 Ability to be versatile and can adapt to a different working environment
 Creative, competitive, and has the ability in initiating actions
 Computer literate ( MS Word, MS Excel, MS Access, MS PowerPoint)
 Eager to learn and apply new things
 Good interpersonal, verbal and written communication skills
 Strong skill in time management, prioritizing tasks and meeting deadlines
 Has accounting background

CAREER HIGHLIGHTS:
Kingfield Owner’s Association Management
Tecom Al Barsha Heights Thuraya Bldg. 11th fl. Room 1102 & 1103
Office Manager, Customer Care, and Collections
December 2016 up to the present

 In-charge of collecting service charges for the maintenance of building common areas by phone, email and by post
 Receiving and answering calls and emails regarding service charges queries and complaints
 Giving reminders of the due amount by phone, emails and by post
 Sending statement of accounts and invoice as requested by the unit owner by email and by post
 Reconciling individual payments with our accounts department
 In-charge of submitting reports to OA Manager regarding the monthly collection, and outstanding balances
 In charge of sending receipts once payment reflects in the bank statement
 Coordinating with the building manager regarding common area maintenance complaints
 Reconciliation of GL against the bank statement
 Preparation and process of Journal Vouchers
 In-charge of each building database
 In charge of sending correspondences through my ADDA and Microsoft Publisher
 Coordinating with the Developer regarding client’s compensation (if there is any)
 Deal with separate filing for each unit owner

BOSE
Sama Towers Sheik Zayed Road Dubai, UAE
Sales Specialist
January 2016 – December 2016

 •Delivering extraordinary and lasting experiences to every customer before, during and after the sale by personalizing Bose products and services to fit their unique needs
 •Selling all products and services offered in our store
 •Achieving individual and team sales goals through the use of customer-focused engagement strategies
 •Providing captivating product demonstrations
 •Providing an excellent Bose Music Theater show presentation, including script delivery
 •Working and collaborating well within a team environment
 Management of day-to-day business operations, merchandising and people resources to generate retail sales of Bose products within the store

Emaar
The Dubai Mall
Customer Service
December 2013 – January 2015

ROLE PLAY MANAGEMENT

 Guides VIP visitors properly, answer questions show them the sights maintain proper protocols with VIP visitors until the VIPs leave or are handed off to the awaiting manager.
 Assists VIP upon arrival either expected or unannounced by guiding them through the park under VIP protocols, answer any question show the whole park make sure that they are treated according to their wishes and in accordance of VIP protocol.
 Performs additional tasks when instructed by management/coordinators from time to time.
 Operates and process kidzos transactions accurately.

DATA MANAGEMENT:

 Coordinates on the daily revision of the establishment’s checklist to assure the correct operative conditions and to report any anomalies to the establishment’s coordinator.
 Coordinates on the daily inventory consumables and supplies for the establishment and report any lacks of stock.

CUSTOMER SERVICE AND ADHERENCE TO POLICIES AND PROCEDURES:

 Deals with members of the public in a polite and courteous manner and answer all queries in a professional manner.
 Behaves in line with the Code of Conduct Policy and adheres to the applicable company policies and procedures.

ADMINISTRATIVE TASKS:

 Formulation and execution of the systematic method of accomplished errands.

La Vossa House of Style and Events
Cebu City Philippines, 6000
Owner, Manager and Freelance Events Planner/Make-up Artist
May 2011 – November 2013

 Conceptualizes events for clients
 Presents event plan to clients
 Manages all cost (budget), manpower, suppliers, finance-related to an event
 Supervises all aspects (logistics, technical, production) of events
 Follows up payments
 Coordinates with the team that handles event
 Ensures that all needs of the clients are well accommodated.
 Do make-up and styling jobs for events and photoshoots