Achievement-driven customer service supervisor with 3 years of experience in successfully prioritizing and completing tasks to meet customers’ needs. Proficient in handling complex customer service issues, reviewing customer complaints and tracking customer complaint resolution. Highly proficient in MS Office (Word and Excel), MS Outlook and AS400 applications. Track record of carefully recording and following-up on customer orders, including the tracking of orders, along with ensuring complete customer satisfaction, motivated to deliver exceptional customer service to attain successful business outcomes. Areas of expertise include: – Cash handling – Account creation and management – Process improvement.