arious knowledge in Customer Care, Technical Support, Hardware and Software, Computer Games development

Work experience

July 2017- January 2018 Technical Support, VANAD Group Essen, Germany

Technical Service for Customers Deutsche Telekom.

Problem Resolving, Appointments for Technican,

May 2014 – July 2017 Technical supporter, Self-employed, Germany

Duties:

● providing support to customers

● installing Personal computers

● selling used Computer

● mobile Devices

● Win 7/10

● Office Products

●

January 2014 – May 2014: Helpdesk Agent, Fujitsu Technology SP Zoo Lodz Poland

Duties:

● providing Second Line Helpdesk for Internal and external companies

● Troubleshooting

● Working with different Tools

● Remote Control

● Active Directory

● resetting password

November 2011 – December 2012: Call Centre Agent, Epos Call Centre, Essen, Germany

Project 1. Technical support for Vodafone

Duties:

● First and Second line technical support

● answering direct questions from customers via email, telephone, live chat

● daily communication with customers

● updating customers’ information in internal database

● sales tasks

Project 2. Passenger Advisor

Duties:

● answering passengers’ questions regarding to lost and found items, compensations, reservations, hotel bookings and car rentals

● helping with online booking

● providing comprehensive support to customers

January 2009 – December 2011: Recruiter, Interpersonal Recruitment Agency, Gelsenkirchen, Germany

Duties:

● promoting open positions, utilizing networking sites;

● screening of internal and external databases;

● screening candidates

● writing assessment forms after the interviews;

● administrating candidates, positions and all related recruitment process;

● following up the application process

February 2008 – January 2009: Customer Service Representative, Media Markt, Essen, Germany

Duties:

● Attracts potential customers by answering product and service questions; suggesting information about other products and services

● working together with the sales and finance department

● providing help via phone and email

● solving billing related issues

February 2007 – February 2008: International work experience in Australia

March 2006 – February 2007: Restaurant Manager, Outback Bar and Restaurant, Gelsenkirchen, Germany

Duties:

● recruiting, training and supervising staff

● agreeing and managing budgets

● planning menus

● promoting and marketing the business

● overseeing stock levels

● ordering supplies

● handling customer enquiries and complaints

● problem solving

● preparing and presenting staffing/sales reports

● keeping statistical and financial records

● assessing and improving profitability

● handling administration and paperwork

● liaising with customers, employees, suppliers, licensing authorities and sales representatives

April 2001 – March 2006: Store Manager, Saturn Department Store, Gelsenkirchen, Germany

Duties:

● Developing business strategies to raise our customers’ pool, expand store traffic and optimize profitability

● Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff

● Ensuring high levels of customers satisfaction through excellent service

● Completing store administration

● Additional store manager duties as needed

January 2001 – March 2001: PC Specialist, IT Service Meis, Gelsenkirchen, Germany

Duties:

● Investigating and resolving computer software and hardware problems in a fast-paced, deadline oriented environment. Office and Operations System( Win)

● Answering questions by applying knowledge of computer software, hardware and procedures

● Rollout in the IT envirorment

● Determining problem source and talks with users to research problems and find solutions

Education

1997 – 2001: Bachelor of Computer Science, Central University of Washington, USA

Studies in Human Resource, WBS Essen, Germany