ASHLEY ZIMPEL
5621 Wedgworth RdŸFort Worth, TX 76133Ÿ(940) 733-9601Ÿ[email protected]
CORE COMPETENCIES

Customer Service • Account Management
Microsoft Office • Client Relationships

EXPERIENCE
Account Management Client Relationships
Higginbotham Insurance Agency, Inc., Fort. Worth, TX Account Manager, July 2018 – Present

Create, manage, and present employee benefits and coverage information to 15-18 small employer groups

and employees; continue “account coordinator” responsibilities
Gather annual renewal information and send “requests for proposals” out to multiple vendors for competitive

quotes
Assist large employer groups with submitting required reporting to federal government each year while

upholding strict confidentiality standards
Serve as liaison for day-to-day database service issues between employees/employer groups and insurance

companies such as employee claims, group billing errors, and benefit communication
Continue monthly site maintenance for employer groups by entering new hires and removing terminated

employees from each insurance carrier the group utilizes

Account Coordinator, July 2015 – July 2018
Serve as an advocate for clients and employees through positive relationships with carriers and continuous

education; earned and presently maintain “Texas Life and Health Insurance License”
Assisted in implementing an online benefit administration system for clients by gathering information needed

to build the site and training clients to use and maximize its capabilities
Processed new hires and terminations with benefit carriers each month
Prepared presentation materials for small and large scale employer group meetings and discussed the online

system and annual enrollment process
Assembled various reports as needed outside of open enrollment, attended to clients’ needs, and ensured

that the internal database for clients was constantly up-to-date

NWTX Small Business Development Center, Lubbock, TX April 2013 – May 2015

Research Analyst/Student Assistant
Provided industry analyses and reports to prospective small business owners as part of the Business and Industry Data Center
Collaborated with a team to complete inquiry quotas and other projects as required
Performed industry research while utilizing different database systems
July 2015 – Present
VOLUNTEER EXPERIENCE

Kappa Alpha Theta, Texas Christian University Chapter, Ft. Worth, TX

Scholarship Advisor
Experience Life Church, Lubbock, TX Data Entry Team
Young Life, Lubbock, TX Mentor

EDUCATION
Texas Tech University, Lubbock, TX
Bachelor of Business Administration in Marketing and Management Honors: Cum Laude
August 2017 – Present January 2013 – May 2017 August 2013 – May 2015

December 2014