ASMA AQEEL

H #117/C, Tajpura Housing Scheme,
Mughalpura, Lahore Cantt. Pakistan
Mob: +92-301-4473973
Office: 042-36041590
E-mail: [email protected]
D.O.B : July 1st, 1984
Marital Status : Single

CAREER OBJECTIVE:

Desire a position in world class organizations utilizing exceptional customer service skills to satisfy customers, increase repute of employer & earn financial stability as well as.

ACADEMIC DETAILS:
MBAE (Marketing) 2008, University of Central Punjab, Lahore, Pakistan, and CGPA: 3.01
BA (Journalism) 2004, University of the Punjab, Lahore, Pakistan and Obtained Marks: 450/800
BCS (Computer Sciences) 2004, ICT, Lahore, Pakistan and CGPA: 2.89

WORK EXPERIENCE: MCB BANK LTD (AUG-2007 to Date)

Own a diverse e experience of Customer relationship management, sales and Service Support both on front desk & back offices at different level and areas in retail banking. Currently, working as Business Analyst & responsible for establishing a strong functional link across business support for the line manager, to timely executes business strategies and initiatives. It also supports in various internal & external evaluations, Complaints handling, ensuring service quality report generations & assessments of business at the Circle office level.

Business Analyst Lahore Gulberg Region:
Responsible for establishing a strong functional link across business support for the line manager, to timely execute business strategies and initiatives. It also supports in various internal & external evaluations, report generations & assessments of businesses at the Circle office.
Business Support and Services Sale Coordination among different groups on various Task
Coordination with Service Quality likewise Mystery Shopping, Reports of SQ and monitor branch services and make plans to get 100% result in Service Quality matters
Complaints Managements – Deal with CMS to complaint resolution of Entire Circle different issues related to Sales , Services and Compliance and Audit

Business Planning Manager:
To provide up to date follow up on all initiatives new and existing, day to day routine assignments and tasks. Maintain a strong link in between the General Manager and the relevant personnel for effective information flow.
To provide assistance in business coordination of the directive set for businesses in meet with full compliance of the policies and strategy assigned to the businesses & constant progress monitoring.
To monitor and pre-screen the flow of information / data directed to the General Manager
To maintain effective, timely and errorless communication channel with all direct reports of the General Manager, resulting in meeting deadlines
Establish strong MIS & business indicators highlighting the various aspects of businesses. Also responsible to keep backup of all relevant data.

General Banking Officer at MCB Upper Mall Branch:
Deal with Remittances, Clearing and transfer.
Balancing ATM Fact Sheet & GL
Building Customer relationship for branch sales growth in Cross Sell and Branch Deposit maintenance
Support Branch Operation Manager & Branch Manager on Various issues of branch general banking

Business Analyst at Circle Office Lahore:
To Coordinate with 92 branches of Lahore Circle and assist GM on different issues related to Sales , Services and Compliance , Complaint Resolution and Audit
Deals with budget and SBP reporting at Circle level
Monitor Financials and Operational service activities at circle level
To monitor BMS & PBAs assign targets and making action plan.
Coordinate and monitor branch services and make plans to get 100% result in Service Quality matters
To dealt with Reconciliation of branches and have strong follow up in resolving their queries and make the level of branch at zeroized in respect of reconciliation as well.
Deal with CMS to complaint resolution of Entire Circle.

PEOPLES PVT LTD (April 2005 to August 2007)
I have worked there as an operations Officer which is based on Customer services and operational task for Consumer Banking Customers.

Operations Officer (Customer Support Desk)
Correspondence with collection unit & customer services/services & quality department country wide & seek the resolution of queries.
Dealt with Final Settlements pertaining to Auto Loans & Personal Financing region wise.
Supervising In/Out flow of Collateral and Legal documents.
Co-ordination with insurance companies for insurance related issues as Insurance Claims, Insurance Refund and Theft.
Supervision of pre and post partial / final settlement process as prescribed in the Service Level Agreement.
Support recovery & Litigation department in Litigation Docs process.
To ensure that proper record keeping for Audit & Compliance should be in proper & fire proof place.

Operations Officer (Funds Management Desk)
To look after Funds Management Desk countrywide.
To support IT unit in keeping correct financial information on CAMS and in new changes required by operations (financials related) as bank policy changes.
To ensure execution of repayments on CAMS and timely forwarding to accounts department.
Co-ordination with Customer Services (CS) & Service quality regarding process flow of Auto Loan defined as per Service level Agreement.

Operations Officer (Customer Information Input Desk)
Entry of Auto Financing & Leasing, Mortgages Files & Personal Loan as well in CAMS.
Verification of Data entered in CAMS software.
To support manager on different issues.
To give maximum support to Credit department (Autos, Mortgages & Personal Loan) in resolving different discrepancies.
To support Verification Department for customer information.
To support the operation departments with miscellaneous duties like in Issuing of Purchase order, Insurance update etc. especially at month ends and in other days as well.
To support Personal Loan department during process of Stage I & II (Issuance of sanctions & disbursement).

ACHIEVEMENTS:
Star Award for the Month of June 2019
Star Award for the Month of March 2019
Star Award for the Month of Feb 2018
Spot Award for the Month of April 2017
1st Quarter Credit Card Highest Number Pan Pakistan – 2017
Unmatched Vigor, Unparalleled Excellence, Debit Card Issuance Award for the M/O of August 2016
Spot Award for the Month of August 2016
Excellent Rating for Performance Appraisal for the Year 2015
Annual Promotion Award for the Year 2014
Spot Award Winner for the M/o Oct-2011
Annual Promotion Award for the Year 2011
Employee of the Month Award for the M/o Feb-2011
Team Building and Time Management for 2010
Spot Award Winner for the M/o Dec-2010
Annual Promotion Award for the year 2007
Best Team Player for 2007
Timely Completion of Assigned Targets for 2006

CERTIFICATION & TRAININGS
Cyber Security Awareness
Microsoft Excel For Professionals
Basic Services Etiquettes
Business Continuity Plan
Relation Excellence – REX
Change Management

REFRENCES:

Will be furnished upon Request.
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