AVA ANITA THOMAS

Email: [email protected]

Lot 312 2 North Greater Portmore St. Catherine

Tel# (876) 792-5088/332-1594

AIM & OBJECTIVE:

To work as team member and to contribute to the coordination and implementation of programs or other activities which enhance the effective and efficient image of the organization in realizing productivity and profitability.

To obtain a responsible position in a company or organization where my experience, accomplishment and proficiency will allow me the opportunity for growth.

STRENGHT:

SKILLS AND COMPETENCES:

Confidentiality, accurate, thorough and detailed oriented and Ability to work on own initiative

Sales and customer service experience: able to deal with all individual at all level

Strong leadership and interpersonal skills.

Excellent time management skills.

Readily able to identify and meet customer’s needs.

Passionate about completing tasks and meeting deadlines.

Excellent analytical, problem solving & organizational skills

Secretarial duties and general accounting principles

PROFESSIONAL SKILLS:

Peachtree Accounting

Customer Service Representative

Microsoft Office Suite

Computer Technology

Microsoft Power Point

Quick Books

EDUCATION:

June 2017 Heart Trust NTA – PRESENT

1998 Visionaries Institute of Business

Mar 1999-May 1999 Infoserv Institute of Technology

1990-1995 St. Catherine High School

EXPERIENCES:

TEAM MANAGER / TRAINER

FUSION BPO – (for Heart and Stroke /Fundraising Direct) – Outbound Campaign

August 14, 2017- Present

Develop a strategy the team will use to reach its goal
Provide any training that team members need
Communicate clear instructions to team members
Listen to team members’ feedback
Monitor team members’ participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Distribute reports to appropriate personnel
Create reports to update the company on the teams progress

CONSULTANT /SME – Promoted to SME

Sutherland Global Services – (Agent for AT&T- U.S.A)

October 15, 2015- September 2017

MAIN RESPONSIBILITIES:

To give guidance to employees concerning their performance and main duties
To assist with the assessment of new hires
Supervised a team or new hires
Provide superior customer services to customers
Enhance and exceed customer satisfaction
Be responsible by answering queries via telephone
To assist in identifying training needs
To establish, from the start, an attitude towards the company. This will develop trust and loyalty towards the new employee’s supervisors and the company as a whole.

Customer Account Executive – Jamaica Agent Services Ltd

December 2014 – October 15, 2015

(Agent for Comcast- U.S.A)

Telemarketer / Sales Rep (Agent for Bellsouth, U.S.A) – Jamaica Agent Services Ltd –

Jan 2006- May 2006

Jan 2003- May 2005

MAIN RESPONSIBILITIES:

Provide superior customer services to customers
Enhance and exceed customer satisfaction
Be responsible by answering queries via telephone
Supervised a team or new hires
Appointed by Team Leader to monitor team and quality of calls occasionally
Educating new and existing customers by troubleshooting and promoting the organizations product and services
Exceed Customer Satisfaction by facilitating exceptional service and providing exceptional sales service

Sunbird Car Rentals / Caribbean Motors Limited -May 2006- (Redundant December 2013)

Administrative Assistant

Human Resource Manager

MAIN RESPONSIBILITIES:

Match job vacancy notification to correct position description and person specification and arrange advertisement for the position in accordance with organizational policy and time frames
Respond to enquiries regarding vacant positions in accordance with organizational procedures
Provide support to the selection process in keeping with organizational policy
File all relevant documentation/information as required
Process original documents
Check and Record incoming mail
Understand how to record outgoing mail and register and process mail for dispatch in accordance with organizational requirements
All relevant documentation/information is filed as required
To enable the new employee to understand the job requirements and company rules and procedures as quickly as possible, therefore, making a useful contribution as quickly as possible

July 2001- Nov.2002 -Sunbird Car Rentals (promoted)

November 1999- Sept 2000 – Sunbird Car Rentals- HEART TRAINEE

POSITIONS:

Claims & Insurance Officer

Rental Representative, Accounting Clerk- (Part time)

Operations Manager/ Securities Officer

MAIN RESPONSIBILITIES:

Settling of all local and overseas claims regarding motor vehicle accidents and licensing of all motor vehicles
Monitored all rentals of motor vehicle to ensure the smooth flow of operations and planned all daily schedules of rentals
Responsible for the successful coordination of servicing of motor vehicle at our branches
Preparing and ascertain Bank Balances Posting of Cheques from Banking Institution,
Preparing of Requisition and Filing of Documentation
Ensure all original documents for motor vehicles are secured
Clearing of motor vehicle from the wharf
Filing and Signing of C78 Entry’s
Preparing monthly reports

Cashier/Sales Clerk – Incomparable Enterprises Ltd – May 2005 -Dec 2005

MAIN RESPONSIBILITIES:

Cashing of all items
Checking off all Sales Invoices in the evening
Filing of documents
Stock taking

ACCOMPLISHMENTS:

Improved front desk operations that facilitated greater ease of business

Recognized and Rewarded for best attendance for work

Top Performer for the team

HOBBIES & INTEREST:

Surfing the internet, learning to use new technology and its features, socializing and motivating friends

QUALIFICATIONS:

Certificate – Business Administration (pending)

Attained CXC Passes in Principles of Accounts,

Religious Education, GCE English, Mathematics, Computer Technology,

English Literature,

REFERENCES:

Available upon request