Avik banerjee General Manager / Operations Manager Hospitality Industry

Customer ServiceHospitalty ManagementMarketing Hospitality Industry Hotel Management Hospitality Management Food & Beverage Front Office Event Management Revenue Analysis Marketing Strategy Customer Satisfaction

Experienced and skilled General Manager with expertise in Hotel Management, food and beverage operations, vendor relations, profit & loss management and guest service operations. Proven background in improving operational turnaround. Recognized as an effective manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.

·         Demonstrated track record in consistently delivering high quality customer experiences, using hospitality industry best practices.

·         Experience in international settings

·         Strong financial management (budgeting, P&L accountability, cash flow and balance sheet), HR and line management skills

·         Increasing productivity & profitability to the establishment.

·         Ability to strategize & analyze reports

·         Proficiency in Opera PMS.



Doo Palace Hotel, Makurdi,

Benue State Nigeria

·         Currently working as General Manager

·         From July 2010 – Till Date

Hotel Marc Inn, Jaipur

·         Worked as General Manager

·         From May 2007 to May 2010


Hotel MJ Residency, Dehradun

·         Worked as Front Desk Manager

·         From August 2001 to April 2007

Park Palace Hotel, Kolkata

·         Worked as Front Office Supervisor

·         From December 1998 to April 2001


Hotel Keshari, Bhubaneshwar

·         Worked as Front Office Assistant

·         From September 1995 to November 1998

The Residency Hotel, Bhopal

·         Worked as Front Office Assistant

·         From March 1994 to August 1995


Hotel Hindustan International, Kolkata

·         Five Months training in all departments


Hotel Polo Towers, Shillong
Five Months training in Front Office & Housekeeping


Diploma in Hotel and Restaurant Management

·         IIAS School of Management Kolkata

·         Year 1994


Higher Secondary Certificate (12th standard)

·         Madhya Pradesh Board of Secondary Education

·         Year 1991



·         Can be provided on request
















[email protected]



Doo Palace Hotel,

#1 Father Hunter Street,

Near Assembly Quarters,


Benue – State,

Computer Skills

·       Opera PMS

·       Windows, MS- Office


Language Skills

·       English, Hindi, Bengali


Personal Attributes

·       I am an excellent communicator, with a friendly personality

·       I am very comfortable interacting with and helping guests

·       Self-confident and motivated to take up challenging assignments

·       Capable team player to work with people at all levels with strong interpersonal and communication skills

·       Fast learner with hunger for knowledge


Passport Details

Passport no:       R0922065

Date of expiry:   08/01/2027



Personnel Details

Nationality:         Indian

Marital Status:   Married

Gender:               Male

Date of Birth:     20th Sep, 1971




·         I hereby declare the above given information is correct & complete to the best of   my knowledge & belief.