BALDWIN PUZON PACETE
Phone contact: +6323535616
Mobile: +639276769802
E-mail: [email protected]
AREAS OF STRENGTH
 Hard working, conscientious, diligent, loyal & long term employee who is continuously
striving to develop in all areas of the profession.
 Excellent interpersonal and communication skills with colleagues and fellow employees.
 Shares acquired knowledge & skills with all new staff.
 Guides & motivates others in providing quality service.
WORK EXPERIENCE
Inclusive Date February 17,2014 – to present
Position Supervisor
Company Sonar Sun International Travel and Tours Inc
Address Manila, Philippines
Inclusive Date March 2008 – Feb. 2014
Position Senior Travel Consultant
Company Kanoo Group
Address Dubai, United Arab Emirates
Inclusive Date December 1992 – May 2006
Position Senior Travel Consultant
Company Al Tayyar International Transport
Address Riyadh, Saudi Arabia
JOB DESCRIPTION:
 Handled Saudi Royal Families, Saudi Football Team and various accounts while dealing
with retail passengers. And Amex accounts such as EMC, Siemens, Dyncorp[offshore], all
relating to travel and leisure [land and air] arrangements
 Assisting VIP clients by helping in upgrading the class of service, airport handling,
booking of hotels & apartments, etc.
 Training new staffs with the basics of ticketing, reservations and customer handling.

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 Assisting colleagues in quoting the best rates for passengers and arranging complicated
itineraries.
 In-charge of negotiating special packages with suppliers and tour operators
TRAININGS/SEMINARS
2008 SABRE Course
GULF AIR
DXB, UAE
1999 Swiss Air Workshop
Al Mutlaq Hotel
Riyadh, Saudi Arabia
1999 KLM Workshop
Marriot Hotel
Riyadh, Saudi Arabia
November 1998 BA Day Workshop
British Airways
Marriot Hotel
Riyadh, Saudi Arabia
02 November 1998 Agent Course on Swissair Ticketing & Reservation Procedures
Riyadh, Saudi Arabia
1996 British Airways Product & Fares Workshop
Marriot Hotel
Riyadh, Saudi Arabia
1992 Philippine Airlines Development Center
Pasay City, Manila Philippines
AWARDS RECEIVED
6
th September 2012 Certificate of Appreciation
Top Sales Agent
Qatar Airways
25th Dec 2000 Best Ticketing Staff – Head Office/AL TAYYAR TRAVEL
Jul-Dec 1999 Passenger Sales Achievement Award
Egypt Air

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EDUCATION
1988-1989 Bachelor of Science in Commerce (BSC)
University of Santo Tomas
Manila Philippines
1984-1988 Secondary Level
Saint Anthony School
Malate Manila, Philippines
1978-1984 Primary Level
Saint Anthony School
Malate Manila, Philippines
SPECIAL SKILLS
Fluent in English both oral and written. Can speak Arabic. Computer literate [OUTLOOK,
EXCEL,WORD,POWERPOINT]. Resourceful, adaptable, highly motivated and flexible.
PERSONAL INFORMATION
Nationality Filipino
Gender Male
Civil Status Married
Permanent Address 2161-A Linao St. Malate Manila, Philippines
Religion Roman Catholic
Height 5’6”