BANJO DE GUZMAN CAPUA
Flat 22, Bldg.1487, Road527, Block 305
Central Manama
KINGDOM of BAHRAIN
E-mails:[email protected] / [email protected]
Work No: +973-17321208 Mobs. No: +973-33177236 / +973-33477858
PROFESSIONAL SUMARY:
To work in achallenging organization where I can utilize my educational and professional experiences of more than 10 years in sales and administration, currently seeking a new challenge which will utilize my meticulous attention to detail in a friendly and professional manner, with an opportunity to learn, earn and grow by contributing to the firm’s progress and stability.
U DRIVE RENT A CAR 13/Dec/2015 – 05/Mar/2020
Address:P.O Box. No: 565, Seef District, Bahrain
Tel: 17580208
Senior Sales Executive
Location: Udrive Airport Branch
Supervisor: Suresh B. Menon
Reporting to: General Manager: Greg Rodriguez
Email: [email protected]
Tel: 17580208
Mob: 39325777
JOB DESCRIPTION
· In charge of daily, weekly, and monthly rentals.
· Responds to customer queries and bookings/reservations via phone or emails.
· Offer competitive rates, quotations to walk-in customer’s and corporate customers.
· Explain to customers the rental policies, terms & conditions.
· Notify customers of their rental payment dues, service and traffic violations.
· Provide quotations for damage vehicles and sorting out with customer.
· Assist customer’s especially emergency cases like breakdowns and accidents.
· Provide ongoing service & sales support.
· Manage the day to day rental activities in Airport &other branches.
· Train new staffs with the Oracle system and its functions as well as rental procedures.
· Assist drivers when renting and receiving returned cars for damage quotations and explain to customer.
· Cash Handling & Reporting to Accounts Department.
Kanoo Daily Rental 22/May/ 2011 – 8/Nov/ 2015
Ebrahim Khalil Kanoo B.S.C. (c)
Address: Bldg 246, Road 1109, Block 611, Al Hamriya, Sitra, Kingdom of Bahrain
Tel: 1778-4042
Senior Officer Rental & Service Advisor
Location: Toyota Service Center, Tubli, Isa Town
Supervisor: Cherry N. Salamanca
Email: [email protected]
Tel No: 1778-7888
Mob: 33683559 / 33845694
JOB DESCRIPTION
· Respond to inquiries from clients about the availability and cost of vehicles.
· Take reserves by phone call and email requests, or register bookings and explained the terms and conditions of rental or leasing agreements.
· Complete customer paperwork.
· Take the vehicle to customer & identify the existing irregularities and scratches and show all the special features (i.e. GPS,ABS, Sound system, driving controls) to name a few.
· Checking mileage and scrutinized for damage when vehicles were returned.
· Follow up customer’s payment, car servicing, traffic violations etc.
· Remind Customer if the vehicle is due for service & maintenance.
· Providing a replacement vehicle in case of service & accident.
· Provide ongoing service & sales support.
· Assist new staffs about Oracle System
· Instruct drivers for their job responsibilities.
HANCO Rent a Car 8/April/ 2009 – 28/Feb/ 2010
Address: Exhibition Road PO BOX: 54255
Tel: 1731-0656
Office Manager
Sheraton Hotel Branch
Supervisor: Mr. Sarwar
Email:[email protected]
Tel: 17310656
JOB DESCRIPTION
In charge of car renting activities, limousine service, chauffeur drive and customer reservations by email or fax or by direct phone calls.
Handles daily revenue and report it to the accounts department.
Checks the rental status of each car being rented.
Offers customer corporate and competitive rates.
Handle customer queries, complaints and favors in a professional manner.
Check necessary documents needed for car renting and leasing.
Keeping checklist, updates the accounts of the car renter and filing it or saving it to the company’s records.
Avenue Car Rental & Leasing 04/Jan/ 2009 – 31/Mar/ 2009
Address: Shabab Ave, Block 341, Manama, Bahrain
Tel#1736-9222
Rental Sales Officer
Location:
Supervisor: Direct Reporting to GM: Keshav Choudary
Email: [email protected]
Tel: 1736-9222
JOB DESCRIPTION
Front desk personnel, assist customers for renting cars and other related tasks.
Responsible for the car renting procedures and related tasks.
In charge of the trip operations of drivers, reservations of guests and car renting.
Report to the operation and area manager about “daily activities”.
Handles cash money receive from trips or car rent and handover to the cashier.
Updates the car being rented and saving it in a file.
In charge of the companies operation in the field of transportation.
Assigning drivers to different customer’s reservations.
Receives reservations from other company or guests for limousine service and providing them good service.
SAUDI BAHRAIN TRANSPORT COMPANY 23/Sep/2006 – 31/Jan/2008
Address: Opposite Lulu Centre PO BOX: 21512
Tel: 1725-2959
Customer Service Representative
Location: Bahrain International Airport
Supervisor: Mr. Sadiq
Email: [email protected]
Tel: 17252959
JOB DESCRIPTION
Receive incoming calls and reservations from different companies.
Checking passport and visa of passengers, boarding pass, and ticket upon arrival at the airportthat are bound to KSA.
Guiding the passengers to their designated bus numbers and bus drivers.
Providing limousine service for those who have reservation of a chauffeur service.
Saving their names and passport information in the passenger manifest.
Give service orders to the drivers.
Checking the load of incoming passengers from different airlines.(Gulf Air, Emirates, Cathay Pacific, Lufthansa, British Airways, Oman Airways to name a few.
Offering good, competitive fare rates for passengers bound to Kingdom of Saudi Arabia.
EDUCATION
PRIMARY EDUCATION: YEAR
Nalsian Elementary School 1981 – 1987
Manaoag, Pangasinan
Philippines 2430
SECONDARY EDUCATION:
Manaoag National High School 1987 – 1991
Manaoag, Pangasinan
Philippines 2430
TERTIARY EDUCATION:
Bachelor of Science in Marine Transportation 1992 – 1995
International Maritime & Technical Institute Foundation
Dagupan City, Philippines 2430
Bachelor of Science in Nursing 1991 – 1992
University of Pangasinan
Dagupan City, Philippines
PROFESSIONAL TRAININGS
SEMINARS/TRAININGS ATTENDED
TITLE DATE
SEED Training & Selling Courses 09/Sep/2015
Seef Area, Manama, Bahrain
Traffic Direction and Control Seminar 17/July/2004
Kabalikat Civicom Inc. (member)
Pozurrubio Pangasinan, Philippines
Proficiency in Survival Craft & Rescue Boat 8/May/2000
Malate Manila, Philippines
Deck Watch keeping 8/Jan/1999
Malate Manila, Philippines
Personal Safety & Responsibility 21/Jan/1999
Mandaluyong City, Philippines
Integrated Housekeeping & F and B Seminar 23/Feb/1999
Makati City, Philippines
Food & Beverage and Housekeeping 8/Mar/1999
Star Plaza Hotel, Dagupan City, Philippines
Firefighting and Prevention 22/Feb/1996
First Aid at Sea
Personal Survival Techniques
Malate Manila, Philippines
PROFESSIONAL LICENSES/CERTIFICATES
TITLE RATINGS
· SEED Training Selling Courses Certificate
Seef Area, Manama Bahrain
September 9, 2015
· PO1 (POLICE OFFICER EXAMINATION) 84.12%
Baguio City, Philippines
October 15, 2000
· Career Services Sub-professional 80.56%
Baguio City, Philippines
November 19, 2000
I hereby declare that all the above given information and details are true to the best of my knowledge and belief and I bear the responsibility for the correctness of the above mentioned particulars.
BANJO DE GUZMAN CAPUA
(Applicant)