BENIDICT THRUELEN
CAREER SUMMARY
I have a decade of experience in the BPO industry covering Training and Development, Quality Assurance, Customer Service, Sales and Financial programs.

TRAINING ADMINISTRATOR
Advance Outsourcing & Business Services Incorporated DEPLOYED AT JOHNSON & JOHNSON
(August 2018-August 2019)
Stakeholder Management – Implemented effective an training strategy for Finance & Procurement
Facilitation – Ran several in-house offerings on professional & leadership courses Training Needs Analysis – Revamped game plan for 2019 TNA
Instructional Design – Designed and developed several professional and leadership courses combined with gamified activities and the latest in technology
Reporting – Prepared and presented quarterly business review for Finance & Procurement directors
Project Management – Management of all training offerings and transition support
Logistics – Including vendor negotiation, room booking, room set-up, food request, post- program reports for training events from Q1 2019 to Q3 2019 including 2019 Developmental activities.

SENIOR TRAINER AT AS WHITE
(April 2016-June 2018)
Facilitation – Ran several Product specific, Sales & Refresher courses
Project Management – Created and spearheaded sales and incentive programs
Team Handling – Responsible for leading, developing and managing a pool of trainers from multiple geographies
Stakeholder Management – Solidify business relationship and provided unparrell support for call centers located in Manila, Sydney & Melbourne
Instructional Design – Designed product training curriculum and tasked as a lead contributor for the internal learning site, producing content including but not limited to instructional guides for call center associates and process updates

TRAINING LEAD AT THE PROBE GROUP (February 2014-April 2016)
Team Handling –
Client Services – Including onboarding pioneer accounts, curriculum design, facilitation and stakeholder management
Reporting – Prepare and present progress reports surrounding each program

TRAINING & QUALITY OFFICER @ TREC GLOBAL (March 2010-August 2013)
Facilitation – Ran several sessions of customer service refresher courses and communication skills & culture training
Quality Assurance – Including call evaluation, client call calibration and weekly report

SKILLS & TRAITS
Leadership |Global Mindset Instructional Design| Agile Coaching & Mentoring Tech-savvy | Facilitation Team-player | Resilient

E D U C A TI O N
NEW ERA UNIVERSITY
Business Administration Major in Management 2003-2007
Responsible for the over-all performance management, but not limited
to coaching, people development, alignment of goals to meet client objectives
CONTACT INFORMATION
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✉ [email protected] ? 0921 892 66 161