CURRICULUM VITAE

BENJAMIN ACKOM

CHURCH OF PENTECOST

P.O.BOX 15526,

ACCRA

+233541492946

Email:[email protected]

Date of Birth: 18th November, 1992

Sex: Male

Marital Status: Single

PERSONAL OBJECTIVE

A self-motivated, confident, energetic and hardworking young man with demonstrable leadership abilities and skills. I have a clear, logical mind with a practical approach to problem solving, accommodated by teamwork and effective communication. I am eager to learn. My goal is to assiduously work, adapt and overcome any challenging situations and achieve set objectives. Love to travel around the world and willingness to relocate. Am ready to learn and pick up new challenges.

CAREER OBJECTIVE

To join a team of professionals in a dynamic and result oriented organization and apply the knowledge and training acquired to impact positively in the realization of corporate goals and objectives. To be the wheel of great achievement and seeks to become a great customer service and cabin crew officer.

SKILLS AND ABILITIES

·         Computer proficiency.

·         Fluency in writing and speaking English.

·         Passionate about customer service.

·         A good team player.

·         Excellent communication and interpersonal skills.

·         Ability to remain calm in emergencies and dealing with difficult people.

·         Good listener and patient.

·         Creative and innovative skills.

·         Adaptability confident and, decisive.

·         Report writing skills and ability to prepare and make presentation.

·         Humble, respectful, honest and maintain high standards of conduct.

EDUCATION

2012-2016       University of Cape Coast,         Degree,                                    Bachelor of Management Studies                                               2007-2011       Kumasi Senior High School,      W.A.S.S.C.E (Certificate)  Business

WORK EXPERIENCE

(October 2019-January 2020) Contract at National Identification Authority                                                                                  Department – Card Verification Officer (CVO)

·         Printing and issuing of printed Cards to applicant.

·         Sorting, verification and issuance of printed Cards.

·         Ensure the proper handling of all identity Card resources at the registration centre (blank and printed ID Cards, ribbons, laminates, etc).

·         Manage the printer and print server to ascertain the status of Ghana Cards in print.

·         Monitor the print server attached to the printer and the enrolment system at the registration centre.

·         Account for direct usage of ID Card resources and equipment used for the printing of identity cards of applicants daily, and at the end of the registration period to the SRO for safe custody.

·         Ensure that registration materials, equipment and logistics are in good condition for the next day’s registration exercise.

2019(April-May) Contract at National Identification Authority, Accra                                                                                            Department – Senior Registration Officer (SRO)

·         Team leader.

·         Explain the required documents and processes to the applicants every morning and during work hours.

·         Answer questions of applicants who do not understand anything.

·         Supervise the registration centre.

·         Send report daily for work done.

·         Responsible for equipments and its safe keeping.

·         Stock taking of consumables and materials.

·         Request for consumables and materials when stock reaches its minimum level.

·         Set the registration centre up for operation for the day.

·         Report any issue at the centre to the appropriate authority.

·         Start and close the centre for the day.

·         Maintain order at the centre.

·         Check the attendance, start and end of the day.

2018(May-September) God is Good Susu Company, Accra                                                                                                                          Department – Administrative Officer

·         Managing office stock.

·         Prepare regular report on expenses and office budget.

·         Organising office report.

·         Organize a filling system for important and confidential company documents.

·         Answer queries by employees and clients.

·         Book meeting rooms as required.

·         Distribute and store correspondence (letters, packages).

2016-2017 National Service at GCB Bank Ghana Limited,Kaneshie Market Branch                                                                               Department – Customer representative and Back Office personnel

·         Frontline executive and customer service representative.

·         Checking customer account balance.

·         Attending and solving customer issues

·         Printing and sending mails of account statement to customers.

·         Requesting, stocking and issuing of cheque books and ATM cards.

·         Signing on customers to E-banking products.

·         Solving customer issues regarding E-banking products.

·         Assisted customers with issues regarding ATM debt without dispense.

·         Assisted customers with issues regarding mobile banking.

·         Assisted customers in purchasing T-bills and fixed deposit.

·         Scanning of cheques for clearing.

·         Secretarial duties.

·         Replacing and passing entries on missing instrument.

·         Opening of accounts.

·         In charge of the maintenance of office equipment.

·         Key and pass entries regarding bank transactions.

2014(June -August) Internship at GCB Bank Ghana Limited, Haatso Branch                                                                                    Department – Enquires

·         Customer service.

·         Assisted customers in filling account opening form.

·         Issuing of cheques books and ATM cards

·         Checking customer balance.

·         Binding and taking records of vouchers after call over.

2014(July-August) Internship at Nestle Ghana Limited, Accra                                                                                                                     Department – Channel Category Sales Department (CCSD)

·         Assisted in the deployment of promotional items to outlets and region.

·         Participated in customer shopper insight survey.

·         Part of a team for an open market survey and product presence in various outlets.

·         Assisted in promotional project for open market.

CONFERENCE AND TRAINING ATTENDED

2012 – Business conference, UCC: A conference that provides business students with skills to help them succeed in the corporate world.

LANGUAGES SPOKEN

·         English

·         Twi

HOBBIES

·         Playing football

·         Walking

·         Watching movies

·         Watching and playing football

REFEREES

Ms Emelia Cofie                                                                                     Mrs Abigail   Darkey                                                                               GCB Bank limited                                                                               GCB Bank Limited                                                                                         Branch Manager                                                                                  Operations Manager                                                                                     Kaneshie Market                                                                                  Kaneshie Market                                                    0505840044/0244985049                                                                  0244615342/0577076454