ADDRESS:
Blk 14 lt 39 sta. Isabel st. Camarin Capitol Parkland Brgy 177 Caloocan City.

Mobile No:
0915-698-6186

E- MAIL ADD:
[email protected]

DATE OF BIRTH:
Sept. 30, 1989

CITIZENSHIP:
Filipino

Status:
Married

LANGUAGES:
English and Filipino Visayan Dialect(Cebuano)

BERNADETH DE LA CRUZ – SY
Career Objective:

To join and obtain a challenging position in a dynamic organization where the management may see what would aptly fit on my profession and experience.

SUMMARY OF QUALIFICATIONS:
Computer literate
Typing speed at least 30 words per minute (wpm)
Knowledgeable in MS Word, Excel and Power Point
Competent and flexible
Effectively handle and manage confidential and sensitive information.
Work with precision and good in managing time
Ability to accomplish assigned task under strict time pressure.
WORK EXPERIENCE:
May 16, 2018 – July 10, 2019 Junior Phone Banking Specialist
Bank Of The Philippine Islands (BPI)
14f Vertis North
JOB DESCRIPTION:
Handles complaints and inquiries of clients via phone such as clients’ deposits, withdrawals, credit card transactions, payments, loans for card installments, etc.
Rendering services to BPI clients and ensuring satisfactory resolution to all the queries.
Ensuring process efficiency by achieving set targets of call quality .

MAY 2012- May 15, 2018 Credit Assistant
Metrobank Card Corp
A joint venture of Metrobank and ANZ group
7/f MCC Center,6778 Ayala Ave, Makati City
JOB DESCRIPTION:
Encode data and codes specified on the card application forms (AFs) in the APS (Application Processing System) and apptrack.
Practice accurate segregation and distribution of AFs.
Ensure that TAT and accuracy rate are consistently met/achieved.
Attend trainings and seminars related to APS, Apptrack and other related acquisition process.
Prepare daily Management Information System (MIS) report based on productivity.
Ensure that all recipients acknowledge receipt of application forms via transmittal report.
Assume other duties that may be assigned by immediate supervisor from time to time.

JULY – DEC. 31, 2011 Service Crew (Cashier)
All’s Well Foods Corporation (Jollibee Ever DMMA
Commonwealth, Quezon City
Oct. 8, 2009 – July 6, 2010 Sales Associate
Market Strategic Firm, Inc,
(SM Fairview Dept store) (Children shoes Dept.)
SM City Fairview
Feb. 9, 2009 – July 25, 2009 Service Crew (Cashier)
Triple L Foods corp. (Jollibee Philcoa)
Philcoa, Quezon City

EDUCATION:

Bachelor of Science in Business Administration
Major in Management
New Era University
2012
SEMINARS ATTENDED:
Conference of Aspiring Marketing Professionals CAMP 6
Philippine International Convention Ctr Plenary Hall
Feb 18, 2011

Risk of Management Seminar
New Era University
Feb 9, 2011

CHARACTER REFERENCES

PAULA KRISTELL D. ROSEL
BPI
ASST. MANAGER
09156500753

MA PAMELA TIOCSON
METROBANK CARD
ENCODING UNIT HEAD
09062072775

ROXANNIE SEGOVIA FREZA
METROBANK CARD
VENDOR AND TRAFFIC QUALITY SPECIALIST
09469156205