BERNADETTE C. DATINGALING

Electra Street, Abu Dhabi, UAE

+971 56 214 8538

[email protected]

OBJECTIVE

Experienced and accomplished training coordinator with over four years of experience looking to leverage extensive background in office management, coordination, and customer service into an administrative position

AREA OF EXPERTISE

Administrative support

Office management

IT skills

Minutes recording

Organizing meetings

Report preparation

Document management

Communication skills

Supplies maintenance

Training administration and management

Customer Service

PROFESSIONAL EXPERIENCE

Learning and Development Specialist, July 2015 – November 2015

University of Perpetual Help DALTA Medical Center

Las Piñas City, Philippines

 Managed the delivery of all training and development programs through coordination with department heads and supervisors

 Coordinated with SMEs and speakers to develop customized training programs

 Designed the Competency Assessment Framework and subsequent individual development strategies

 Prepared and organized paperwork and other materials as needed for meetings, training activities, and conferences

 Collated and updated relevant policies and procedures manuals

 Created and maintained spreadsheets using advanced Excel functions to develop evaluation results and year-to-end reports (monthly, quarterly, and annual basis)

Training Specialist II, May 2013 – July 2015

Department of Social Welfare and Development Field Office IV-A

Muntinlupa City, Philippines

 Identified training and development needs through Learning Needs Analysis (LNA), appraisal schemes, and regular consultation with supervisors

 Produced a Work and Financial Plan detailing the annual training schedule and requirements

 Designed training and development programs based on both on the organization’s and the individual’s needs

 Devised a records and development metrics as basis for reporting (Best in Training Database, 2013)

 Developed training modules and presentation materials

 Scheduled and coordinated meetings, training activities, and events

 Proofread correspondences and documents

 Facilitated competency-based interview (Level 1) to potential candidates

Training Specialist I, March 2012 – May 2013

Department of Social Welfare and Development Field Office IV-A

Muntinlupa City, Philippines

 Provided secretarial and administrative support to the unit supervisor

 Liaise with the management and external providers regarding the administrative needs of the training activity

 Assisted in managing the delivery of training and development programs

 Produced training materials for in-house programs

 Prepared correspondence, feedback reports, documentations, minutes, and newsletter articles

 Prepare and distributed minutes of meetings

 Designed electronic file system and maintained electronic and paper files

Customer Service Associate, July 2011 – December 2011

Convergys Philippines, Inc.

Makati City, Philippines

 Provided individualized customer service of high-standard professional level to each and every customer

 Helped the company attain the highest customer service ratings (as determined by internal auditors) – earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness

 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations

 Arranged the efficient dispatch of products, information packages, brochures and the likes as requested by the clients and other interested parties

EDUCATION

Certificate on Human Resources Management and Administration, 2016

Filipino Institute, Dubai, UAE

Bachelor of Science, Nursing, 2011

Lyceum of the Philippines University, Batangas, Philippines

GPA: 3.10

PERSONAL INFORMATION

Age: 26

Sex: Female

Date of Birth: September 1, 1990

Civil Status: Single

Nationality: Filipino

Professional ID No.: 0706970 (Registered Nurse)

PRC ID Exp. Date: September 1, 2017

Passport Number: EC2990763

Passport Exp. Date: December 15, 2019

Visa Status: Tourist Visa

Visa Exp. Date: December 20, 2016

REFERENCES

Available upon request