BERNADETTE A. ROMANOS

PERSONAL INFORMATION:

Birthdate:  January 12, 1990

Address: 0540 Lawis St., Sta. Lucia District, Pagadian City

Mobile number: +639151638545

Email: [email protected]

OBJECTIVES:

Seek to work with an environment that will challenge me further, while allowing me to contribute to the continued growth and success with the organization and to obtain a position that will provide me the ability to apply my skills in customer service and work experience to a growing industry. Also looking forward to work with a company that promotes quality products and services and provides me with the opportunity to meet and/or exceed assigned goals.

STRENGTHS AND ABILITIES:

v Excellent in both written and verbal communication skills

v Can work wit minimal supervision

v Self starter with a “can do” attitude

EMPLOYMENT HISTORY:

October  2016 – February 2019                 MEDICardPhils. Inc.

Clinic Receptionist/Front Desk Officer

v  Assists patients with providing them authorization letter/approvals pertaining to the use of their insurance coverage depending on the physician’s request

v Answers queries for both walk ins and via phone calls from patients and doctors

v Handles both incoming and outgoing documents and ensures that all mails are being documented and properly distributed to the department in-charge

v Handles quality reports (daily,monthly and quarterly) to ensure that the services being given to patients are met according to patient’s satisfaction

August 2012 – August 2015                       TeleperformanceInc.,Cebu City

Customer Service Representative (Telephone Banking Operations)

v Answered an average of  90-110 calls per shift through the call center queue

v Worked as a telephone banker and ensure customers are given quality time and services

v Performed duties in providing accurate and modifying account information and service enrollments

March 2012 – August 2012                                    SISCO CEKO Language School

English Tutor

EDUCATION:

June 2006 – March 2011

Medina College – Pagadian City

Bachelor of Science in Nursing

TRAININGS/CERTIFICATIONS:

Basic Life Support – CPR Training

Disaster Nursing Training

Standard First-Aid Training

REFERENCE CHARACTER:

Zyrine Salomon

Clinic Nurse – MEDICardPhils. Inc.

09173263307

Dr. Jeanette CanoyMatig-a

Physician–MEDICardPhils. Inc.

0922 203 0801

Estrella Luz Mallari

Property Investment Consultant – Alveo Land Corp.

09272724134

Christian Villamor
Safety Officer – AustalPhils.
0956 985 7317