Bernard Katongo Lubumbashi Jr

C/O Multichoice Zambia Limited

East Park Mall, Corner of Thambo Mbeki and Great East Road

P.O. Box 320011

Lusaka

ZAMBIA

E-mail: benlubu_ [email protected]

Phone: +260968354623 or 260971546507

PERSONAL INFORMATION:

FORENAME:                                                                 Bernard

MIDDLE NAME:                                                           Katongo

SURNAME:                                                                   Lubumbashi

DATE OF BIRTH:                                                 8th October, 1978

MARITAL STATUS:                                                       Married

NATIONALITY:                                                             Zambian

Objective:

Application of skills and knowledge to come up with commercially viable business solutions so that a business is made profitable and self-sustaining.

ACADEMIC     QUALIFICATIONS:

PERIOD                QUALIFICATION                              INSTITUTION

2003-2005              Diploma in Marketing              Evelyn Hone College

NB:  Currently studying for an online Bachelor’s Degree in Business Administration with the University of the People.

PERSONAL ATTRIBUTES:

Ø Cooperative towards superiors and colleagues

Ø Able to use critical and strategic thinking

Ø Tact and diplomacy

Ø Willing to learn new things and strives to implement new knowledge

Ø Able to withstand pressure and hence persevere

WORK EXPERIENCE:

January 2006-December, 2007

Ø Worked for Africa Life Assurance Zambia Limited as a Sales Agent and undertook the following duties:

Ø Marketing and Selling company products namely, Family Funeral Plan and Family Health Plan

Ø Underwriting of the above named core life assurance products

Ø Dispelling negative cultural perceptions about Family Funeral Plan thus building a positive corporate image

Ø Prospecting for new customers through new leads and closing sales

January, 1998-December, 2000

Worked for Minestone Zambia Limited (now in liquidation), a Civil Engineering Construction Company, on contractual basis as a Site Clerk. Undertook the following duties:

Ø Managing Stock on construction site -recording in-coming and out-going stock such as cement

Ø Management of site payroll for three (300) workers on site as well as the register efficiently and effectively.

Ø Liaising  with Site Engineer and Site Supervisor to execute quality works aligned to schedule

December, 2010-February, 2011

Ø Worked for Association for Aid and Relief Japan (AAR Japan) as Field Coordinator and undertook the below:

Ø Managing of Ng’ombe Income Generation Activities (IGA) such as hammer mill sales and grinding and chicken rearing, marketing and selling.

Ø Monitoring of orphaned children attendance of school as well as school performance

Ø Counselling of delinquent children who drop out of school and ensuring reenrolments.

Ø Registering the Income Generation project under the Registrar of Societies

February-March 2011

Ø Worked for Mobile Telephone Network (MTN) as a Field Sales Person and tasks were as follows:

Ø Growing of the company subscriber base by selling of cell phones and sim cards

Ø Managing of the company image as some prospective customers had negative perceptions about  marketing and sales project that MTN began.

June-2011-May 2012

Worked as a Customer Service Representative (CSR) for Multichoice Zambia Limited and undertook the following :

Ø Answering customer queries via the telephone such as technical queries such as  sending of signals to decoders

Ø Creation of extra view accounts- when a customer pays one subscription but have two viewing environments

Ø Providing customer with latest information such as self-help -mechanisms of how a customer can clear error codes and check balance on mobile phones

In the same month of May 2012, appointed as Assistant Agent Liaison Officer undertaking the below duties:

Ø Providing technical support to Clarity.

Ø Monitoring of mobile payment platforms and reconciling transactions of MTN and Standard Chartered Bank mobile payment platforms

Ø Marketing of new products and services to Multichoice accredited agencies dotted around the country-there are 65 Multichoice accredited agencies around the country

Ø Logistics management to accredited agents – supply of stock and stock level management.

Ø Undertaking of agency audits and compiling of audit reports

Ø Preparation of Bank Deposits from six agents

Ø Collaborating with Information Technology Department on efficient Clarity functionality.

Ø Undertaking any impromptu situations as assigned by line manager

Ø  Agency communication.