BERNARD AQUE GIMENEZ 
Selma Street, Calajo-an, Minglanilla, Cebu Province, Philippines 6046
[email protected] | [email protected]
09397550100

Objective 
Proactive and results-oriented professional with experience in talking with customers over the phone, keeping records of transactions and recommending improvements to procedures seeking position in an establishment firm that will utilize my knowledge, skills and dedication to work.

Professional Skills
-Strong interpersonal and communication skills
-Good analytical and problem-solving skills
-Ability to multitask and understands new concepts easily
-Ability to work under pressure and manage time productivity
-Good accurate records keeping
-Computer literate and strong technical background

Technical Skills 
-Programming Language
-Application Software: Microsoft Suite (Word, Excel, PowerPoint and Outlook)
-Adobe Illustrator and Photoshop knowledge
-Operating Software: Windows XP to 10
-Troubleshoot Software Issues

Work Experience 

(1) Customer Service Representative / Technical Support Representative
Convergys Philippines Services Corporation
8F/9F/10F TGU Tower, Jose Maria Del Mar Avenue
Cebu IT Park, Lahug, Cebu City, Philippines 6000
(April 13, 2015 – April 2, 2017)
Task:
-Making connections with customers, asking questions and listening to their needs then giving options and advices on meeting their needs
-Be knowledgeable of and perform sales support functions
-Working with customers to identify problems and advising on the solution
-Analyzing call logs so you can spot common trends and underlying problems
-Achieving established goals
-Technical assistance and concerns with internet, phone and cable service
-Researching, diagnosing, troubleshooting and identifying solutions to resolve issues

(2) Technical Support Representative I 
Teletech Customer Care Management Philippines, Inc.
FLB Corporate Center, Cebu Business Park Mabolo
Archbishop Reyes Avenue, Cebu City, Philippines 6000
(July 5, 2017 – August 21, 2018)
Task:
-Providing advice on making a claim and the processes involved
-Analyzing a claim made by a policymaker
-Handling any complaints associated with a claim
-Investigating potentially fraudulent claim
-Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
-Technical assistance and concerns with products both iOS and android phones

(3) Customer Service Associate – Seasonal 
Claims Department
EXL Service Philippines Inc.
2 Quad Building, Cardinal Rosales Ave, Cebu City, Philippines 6000
(October 8, 2018 – March 31, 2019)
Task:
-Providing advice on making a claim and the processes involved
-Analyzing a claim made by a policymaker
-Handling any complaints associated with a claim
-Investigating potentially fraudulent claim
-Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Certification                                                                                                                                                                                       

Received Certificate for Global Communications Training   

Eperformax Contact Centers & BPO
3F JY Square IT Center I, Salinas Drive
Lahug, Cebu City, Philippines 6000
April 17, 2017 – June 5, 2017

Educational Background 
Tertiary
Cebu Institute of Technology – University
N. Bacalso, Avenue, Cebu City
Associate in Computer Technology
(2013-2015)

Secondary 
St. Cecilia’s College – Cebu, Inc.
Poblacion Ward I, Minglanilla, Cebu
(2009-2013)

Primary 
Minglanilla Central School
Poblacion Ward II, Minglanilla, Cebu
(2003-2009)

References 
Stephen Rae Agravante, Former Team Leader 
Convergys Philippines Services Corporation
8F/9F/10F TGU Tower, Jose Maria Del Mar Avenue
Cebu IT Park, Lahug, Cebu City, Philippines 6000
09225075885

Laarnie Pañares, Former Team Leader 
Convergys Philippines Services Corporation
8F/9F/10F TGU Tower, Jose Maria Del Mar Avenue
Cebu IT Park, Lahug, Cebu City, Philippines 6000
09328443705

Michiel Escoreal, Former Colleague 
Convergys Philippines Services Corporation
8F/9F/10F TGU Tower, Jose Maria Del Mar Avenue
Cebu IT Park, Lahug, Cebu City, Philippines 6000
097773534255

Juniel Codilla, Team Leader 
Teletech Customer Care Management Philippines, Inc.
FLB Corporate Center, Cebu Business Park Mabolo
Archbishop Reyes Avenue, Cebu City, Philippines 6000