Bisher Alabed
+961-81-232 087 (mobile)
+971-50-847 3633 (whatsapp)
EMPLOYMENT
Brookes & Partners – Dubai – www.brookesandpartners.com
Regional Sales & Operations Director
Dubai – UAE July 2016 – July 2019
Oversee business development efforts in the Gulf and MENA regions.
Act as an Investment and second nationality consultant to HNI & investors.
Assist clients in selecting the right second citizenship investment packages based on criteria that includes, but is not limited to investment size, risk appetite, term and citizenship benefits.
Al Fujairah National Insurance Company – www.afnic.ae
Collections Manager
Dubai – UAE. October 2016 – September 2017
Promoted to this position based on performance, especially on a specific file where I helped the company collect a large multi-year outstanding receivable.
Oversaw the Collections Department across all eighteen branches of the company;
Managed a team of several professionals and executives and helped in their personal growth and performance.
Reviewed & analyzed aging and credit outstanding reports for all branches.
Devised and managed plan to collect
Head of Quality Assurance
Dubai – UAE. September 2014 – September 2017
The Quality Assurance Department consisted of various subdivisions & projects that fall under it such as:
The Mystery Shopping Project started off in order to develop sales techniques & customer service skills of the underwriters and sales executives. Also to increase the sales volume and profitability output of the company.
The Complaints Centre was established to deal with the occurring issues and mishaps faced by the customers on daily basis, and to resolve all incoming complaints in a prompt and professional manner.
The “After Claims Service” was introduced as an initiative to measure the service quality of the claims department and all associated workshops to guarantee the customers’ satisfaction and to welcome all suggestions that can improve the overall quality of services offered by the company.
Lost Customers, is yet another customer service project introduced to survey the different reasons why any customer chose not to retain AFNIC services upon their policies expiry.
Headed the process of launching the ‘Rate Me’ project which will conduct the customers’ evaluation for AFNIC’s services.
Commodore Contracting Co. LLC – www.commodore-contracting.com
Finance & Administration Assistant Manager
Dubai, UAE. May 2008 – April 2013
Key Tasks:
Handled all banking relationships and arranged for credit facilities.
Conducted and updated the monthly cash flow budgeting report along with the monthly banking reconciliation report.
Was accountable for formulating the annual financial reports.
Ensured compliance of set standard procedures and authority levels.
Invest Bank PSC – www.investbank.ae
Trade Finance Supervisor
Dubai, UAE. September 2006 – April 2008
Key Tasks:
Verifying and approving all types of corporate loan facilities.
Reviewing bill maturity reports and instructing the assigned staff members for settling the same upon maturity.
Retail Department Supervisor (Customer Service & Accounts)Dubai, UAE. September 2004 – August 2006
Performing all responsibilities associated with checking, approving and authorizing account opening, disbursement of car loans, personal loans, retail term loans and credit cards.
EDUCATION
B.S. Business Administration
University of Houston
C.T. Bauer College of Business
Houston, TX, USA – September 1997 – December 2000
Served as an active member of the Business Student Organization 1999 & 2000
HONORS, ORGANIZATIONS & CERTIFICATIONS
Awarded the Dean’s list of Business Students in 1999 and 2000.
Insurance Marketing. (Emirates Institute of Business & Financial Studies)
Life Insurance & Personal Accidents. (EIBFS)
Quality of Service Presentation. (Emirates Insurance Authority)
Leadership & Innovation. (EIBFS)
Coaching & Mentoring. (EIBFS)
Time Management (EIBFS)
LANGUAGES
·Arabic-Fluent. (spoken & written)
English-Fluent. (spoken & written)
REFERENCES
Available upon request.