Profile

Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of materials and ressources.Advanced expertise in reviewing reports to ensure full compliance with local and international regulations. Track record and identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply chain management, both proprietary and commercial.

Strengthened working relationships with clients, utilizing excellent communication techniques and strive for success and growth. Proficient in Microsoft word, excel, PowerPoint, project and SharePoint. Create and support client retention strategies for existing customer base and for new customers. Customer core skills, Solutions oriented and results driven attitude.

Skills

Customer Relations and Retention         Business Operations                     Teamwork Skills

Fleet and routing management               Managerial Skills                          Decision Maker

Dependable and Safety Conscious         Supply & Distribution                  Trainer

Marketing and Sales                               Project Management                     Technology Savvy

Communication Skills                             Interpersonal Skills                           Numeracy Skills

Leadership and Organization                 Strong Analytical Skills

Documentation and Filling                    Superior Problem Solving

The ability to motivate others               Coordinating and Planning

Work History
Jun 2015     Airport Lounges Supervisor Current                     NASRWANDAIR LTD/National Aviation Services
·         Perform Logistical duties as assigned by the General Manager in entire business operations, Airport and Airline experience.

·         Managing different partnerships and guest relations.

·         To ensure a smooth and efficient running of the lounge operation.

·         To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the NasRwandair and / or its reputation. Dealing with different suppliers Contracts management, supply, and stock, order management.

·         To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.

·         Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by National Aviation Services.

Sept 2010- Transport Manager
Jun 2015      Excel Travel and Tours Agency

·         Planning routes and load scheduling for multi-drop deliveries.

·         Booking in deliveries and liaising with customers.

·         Allocating and recording resources and movements on the transport planning system.

·         Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.

·         Communicating effectively with clients and responding to their requirements.

·         Booking sub-contractors and ensuring they deliver within agreed terms.

Transport management:

·         Directing all transportation activities and developing transportation relationships.

·         Monitoring transport costs and negotiating and bargaining transportation prices.

·         Dealing with the effects of congestion.

·         Confronting climate change issues by implementing transport strategies and monitoring an organisation’s carbon footprint.

March 2009- Account Relationship Manager July 2010                         SIMTEL/RSWITCH
·         Accountable for portfolio’s performance and client relationship.

·         Responsible for marketing and sales of electronic banking products and business growth.Generated and closed 2 of the 5 sales leads required to start the customer validation process, by building a strong relationship with the clients.

·         ATM cards supply and distribution in small/large quantities to our customers

·         Created 3 user stories and a proof of concept prototype as the product owner with input from the dance industry expert and Scrum team.

·         Decreased customer closing time by 50% by designing generic storyboards and user stories for all sales leads to reuse after conducting business process analysis sessions.

Education

July 2017- Master of Business Administration Current      Online-at Nexford University Washington, DC and Endorsed by Charted Management Institute of UK.Majoring in Global Business Management.

Sept 2016- Bachelors of Transport and Logistics Management

May 2019 University of Tourism, Technology and Business Studies

Sept 2006-Advanced Diploma in Business Information Technology

Dec 2008 University of Rwanda-College of Science and Technology-Kigali, Rwanda.

Jan 2012-Diploma in Cybersecurity Awareness and Capacity Building

Dec 2012 United States Telecommunication Training (USTTI)-Washington, DC.

Certificates
v  International Computer Driving Licence

v  Airport Operations

v  Mastering Project Management

v  Certificate for Alison Publisher Tool Training course V2

v  Certificate of Principles and Guidelines for UN Peacekeeping Operations

Languages
Kinyarwanda, Kiswahili, English and French

Interests
Soccer, Pool Table, Swimming and Reading