CURRICULUM VITAE

B.M. Afzal

Mob: 0523091011

Email: [email protected]

Objectives

To work in an organization which will give me the opportunity to utilize my abilities to the fullest and also provides me with ample opportunities to enrich my knowledge and experience.

Personal Profile

A highly motivated and energetic who strives to ensure that all tasks are successfully completed within time& standards.

Career History

ORGANIZATION: Country Inn, Manipal, India

POSITION HELD: Front Office Supervisor– Jan 2016 to Nov 2016

Responsibilities

Provide Front Desk Staff with necessary training and support as directed by management.

Supervise and monitor activities of all Front Desk staff making sure they adhere to the Hotel’s standards

Act as manager on duty for the hotel in the absence of the Assistant Manager or General Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Work closely with the Housekeeping Department to improve guest services and hygiene.

Greet, check in, and check out guests; handle walk-ins, stay-overs and room changes

Answer telephones, take reservations, and direct incoming calls to necessary departments and co-workers.

Provide outstanding guest services including making restaurant reservations, booking vehicles and tour packages and providing general information

Develop a thorough knowledge of the properties, their rooms and amenities

Rent or lease properties on behalf of clients.

Exhibit friendly, helpful behavior at all times; be able to react calmly and professionally when solving the problems and concerns of our guests.

Provides basic trouble-shooting support for in-room services such as Internet, Cable TV, and DVD use

Help Managers with projects and site tours when needed.

ORGANIZATION: Tilal Al Amal Trading Co. Est., Dammam, Saudi Arabia.

POSITION HELD: Sales Supervisor– Feb 2015 to Nov 2015

Responsibilities:

Purchasing the required material in adequate quantity.

Work closely with suppliers and shipping agents for most accurate and preferred quotes and Deliveries.

Preparing the weekly and monthly targets for the sales Team.

Checking and advising the team on proper merchandising of the stock in displays.

Receiving and checking of all invoice and goods receipt from suppliers. Ensures the quality and quantity as per the LPO.

Reporting and notifying any issues of concern, damages and shortages to management.

Monitor and supervise the proper storage of goods and proper utilization on space available in stores.

Maintain records of inter store transfer of goods.

Handling customer complaints and providing the solutions.

ORGANIZATION: Al Musbah Trading Group, Dammam, Saudi Arabia.

POSITION HELD: Sales Executive –May 2012 to May 2014

Responsibilities:

Advising or guiding the customer for sales.

Achieving the company’s target (Daily, Monthly, Yearly).

Being responsible for processing cash and card payments.

Checking and replenishing stock on the displays

Answering queries from shoppers.

Receiving deliveries from suppliers.

Reporting and notifying any issues of concern, damages, shortages to senior / supervisors.

Undertake moderate supervision, ensures proper receipt of goods, conformance to specification, and correct storage of goods.

Maintain records of transfer of goods between the stores.

Handling customer complaints and forwarding to customer care service

Education

Bandarskar College, Kundapura, 2011

BBM from Mangalore University, Karnataka.

Skills

Computer Skill

Have done Hardware Course

Other Skill

Product Knowledge

Excellent time management

Quick learner and Positive attitude.

Strong Adaptability.

Personal Particulars

Date of Birth  : 16 April 1991

Sex              : Male

Languages known    : English, Arabic, Kannada, Hindi, Urdu.

Nationality  : Indian

Marital Status  : Single

Passport No  : J9308697.

Visa Status               : Visit Visa

PERSONALITY

I have an outgoing friendly personality, hardworking, responsible and a good team player.

DECLARATION

I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.

B.M. Afzal