PROFESSIONAL EXPERIENCE

CASH CENTRE MANAGER                                                                                                11/2015 – Till Date

UNION BANK OF NIGERIA PLC, Katsina Branch Cash Centre

·         As cash manager, I am responsible in overseeing cash management activities in my clustered branches, such as posting procedures for payments and refunds or bank account administration.

·         I manage daily cash levels in the vault and ensure branches cash requirements are met

·         I verify daily balance on CBN statement of accounts. Withdrawal and deposit of cash from CBN for branches

·         I monitor inter-branch cash movements / requirements

·         I ensure adherence to all control procedures relating to cash movement

·         I verify proper documentation/accounting entries to reflect cash movement

·         I coordinate activities of the cashiers and ensure adherence to the bank’s policies

·         I monitor movement of customers in/out of Bulk Room for security purposes

·         I ensure all accounts are balanced at the end of the day

·         I ensure efficient administration of the vault in terms of adequacy and security of cash

·         I organize for safe transfer of excess cash from the vault to Head Office in liaison with Bullion Services (using adequate police and security escorts)

·         I am responsible for daily ATM uptime and GL reconciliation

·         Ensuring Safe custody of branch cash related vital information and data warehouse.

·         I oversee junior personnel and providing job training as need arises.

·         I perform other duties as assigned by my line Supervisors/Manager

CASH CENTRE OFFICER                                                                                       11/2014 – 11/2015

UNION BANK OF NIGERIA PLC, Katsina Branch Cash Centre

·         I evaluates daily cash levels and ensures they meet short-term operating needs and long-term project financing requirements of branches within my scope.

·         I also monitors periodic cash flows to detect excess and maintain daily cash insurance limit.

·         Monitoring inter-branch cash movements / requirements within the stipulated cash in transit approval limit

·         I forecasts monitors and tracks cash flow (weekly, monthly, quarterly etc.) as the need arises

I directs cash management operations to include daily cash administration, management of current accounts and bank relations.
I reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with bank policies and procedures.
Timely reconciles cash application and disbursements.
Monitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated.
·         Deploy cashiers as appropriate from Bulk Room to Front Office to accelerate customer service (during peak periods).

·         I am responsible for daily ATM uptime and GL reconciliation

·         Ensure efficient administration of the vault in terms of adequacy and security of cash

Prepares cash flow reports, and identifies and evaluates variances.
·         Perform other duties as assigned by cash center manager

FUND TRANSFER OFFICER/HEAD TELLER                                                       01/2013 – 11/2014

UNION BANK OF NIGERIA PLC, Duste Branch, Jigawa State

·         Authorize payment of transactions within stipulated limit

·         Define performance goals for team members

·         Review the units activities via self-audit and timely regularization of exceptions

·         Ensure timely rendition of regulatory reports

·         Ensure strict adherence to all regulatory authorities

·         Process Western Union Money Transfer payments Pay direct, Pay4me, and Money Gram

·         Solely responsible for daily ATM and GL reconciliation

·         Monitor cashiers’ till balances and provide funds as appropriate while ensuring cashiers’ cash-in-till exposure is within approved insurance limit

·         Coordinate activities of the cashiers and ensure adherence to the bank’s policies and procedures

·         Ensure proper documentation and verification of all cashier and vault transactions

·         Monitor movement of customers in/out of Bulk Room for security purposes

·         Ensure efficient administration of the vault in terms of adequacy and security of cash

·         Advised customers on finance related issues

·         Received, handled and effected customers’ complaints in the bank

·         Sold financial products and services

FRONT DESK MANAGER/CUSTOMER SERVICE UNIT (NYSC)

UNION BANK OF NIGERIA PLC, Ebutte-Metta Branch, Lagos State               05/2010 – 03/2011

·         Assisted branch in achieving 100% customer satisfaction ratio in 4 consecutive quarters

·         Attended to general customers’ enquiries

·         Rebranding team of Union Bank Of Nigeria Plc

·         Handled all enquiries and provision of ATM cards and cheque books

·         Educated new customers on banking services and the principles of wealth management

·         Mystery shopper agent

·         Giving every customer immediate and undivided attention

·         Following through on all customer questions and requests

·         Assisting supervisors in controlling customer flow and backed up lines

·         Helping to reduce waiting time for customers

·         Surprising and delighting the customers with consistent and delightful service

PROJECT SITE MANAGER                                                                                                04/2007 – 12/2009

DESHE-BIS HOLDINGS NIGERIA LIMITED. ABEOKUTA OGUN STATE

·         Manage daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours.

·         Train all temporary employees and new hired staff in line with company policies and procedures.

·         Organize business review meetings with clients to improve performance continuously and qualitatively.

·         Organize and conduct interviews and perform background investigation and provide onsite tests to all prospective employees.

·         Coordinate with supervisors and management to plan activities for higher productivity on production site.

·         Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.

·         Develop ways to retain all employees through motivation and encouragement.

·         Manage employee pool by hiring, retaining or terminating of it, evaluate performance and counsel employees to improve performance.

·         Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management.

·         Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.