BOLAJI ENITAN FAYOKUN
CUSTOMER SERVICE PROFESSIONAL
08061666756
12, Muniratu Street, Megida Ayoba/Ipaja, Lagos, Nigeria.
E D U C A T I O N
BACHELOR OF SCIENCE (Ed.)
Business Education (Marketing)
Ekiti State University, Ado-Ekiti.
2012 (Second Class Upper)
CERTIFICATIONS
Customer Service Training
By
MTN (2016)
Nigerian Institute of Management (NIM)
(2014)
I N T E R E S T S
Communicating
Reading
Networking PROFESSIONAL SUMMARY
Bolaji is a reliable customer service professional with over 6 years of experience working in the telecommunications industry. Bolaji is effective at selling and competent in his ability to win people over by his friendly disposition. He has made presentations to sell MTN products that yielded steady monthly subscriptions.
PERSONAL VALUES
Dependability || Loyalty || Trust || Patience || Professionalism
EXPERTISE
Product Knowledge || Lead Generation || Data Entry & Computer Skills || Microsoft Office 365 || Customer Service Management | Customer Service Retention || CLM, CRM, AGILITY and AVAYA applications.
W O R K E X P E R I E N C E
Customer Operations Front line CCR
MTN Nigeria Communications Ltd. Trade Patner June 2016 – Present(Barcutt Investment)
● Opening of Diamond Yellow Accounts (DYA) for customers.
● Managing 20 DYA accounts daily.
● Resolving issues related to DYA accounts such as undelivered money sent, retrieving customer forgotten pins and other duties.
● Making presentations to prospective customers that yielded sales or monthly subscriptions for the company.
● Generating daily, weekly and monthly reports.
● Scheduling meetings with potential customers to upsell company products such as 4G SIM upgrade, purchasing phones, devices, MIFI, Hynet (routers).
● Collecting and processing customer invoices when due.
● Processing and analyzing customer accounts and addressing customer queries related to billing and other issues.
● Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
● Ensure resolution of ALL service provisioning and sales support PPPs items.
● Performing other activities like Sim swap, Sim registration.
Customer Sales Representative
Swift 4G Networks | April 2016 – Nov 2016
● Verified and inputted personal data for about 30 Know Your Customer (KYC) daily provided by the sales staff.
● Generated customer ID and passwords for the customer’s usage.
● Prepared weekly and monthly sales reports.
● Submitted sales reports to sales agents to ensure commissions are paid on time.
Marketer and Computer Instructor
Okemscube Multiventures | Feb 2013 – Nov 2014
● Built brand awareness via promoting Microsoft Office course programs to graduates in NYSC camp.
● Advertise company’s training services online using Facebook as a means of reaching more customers.
● Taught about 10 students Microsoft office tools in a classroom setting.
● Introduced company’s training services to engineering organizations.
MTN Trade Partner
Barcutt Investment Limited | Feb 2011 – Nov 2012
● Managed a vendor booth on behalf of MTN.
● Handled multiple customers daily and proactively problem-solved issues.
● Sold phone accessories, sim card, internet modem to 20 or more customers daily.
● Registered and activated sim cards for customers.
● Informed and answered customer questions regarding MTN’s products and services.