BONNA ABASTILLAS SALANATIN

Mobile No: +971562774705

E-mail: [email protected]

Career Objectives:

Seeking more challenging career in retail sales and marketing, in the field of hospitality and in the customer service industry where there is potential to improve my skills and knowledge and where there is a chance for advancement and promotion.

Traits and Skills

Proficiency in MS word, excel, outlook and POS system.
Can handle customer complain and delivering a 100% customer satisfactions.
Ensuring efficient restaurant operation as well as maintaining high production, productivity, quality and customer service standards.
Control operational costs and managing measures of wastes.
Can work under pressure, rotational timings, hard working person, working with determination, trustworthy and passion.

Work Experience:

Costa Coffee (Emirates Leisure Retail)

Dubai International Airport Terminal 3

Assistant Store Manager                                                                                     July 11, 2018

To take overall responsibility for delivering brand standards at all times by ensuring that the store is opened and closed operated in line with all company standards, policies and procedures.
Train people to enhance their skills and knowledge in customer service and products.
Handle the whole day operation from people to the whole store and customers.
To communicate all key information to the store team in the most effective way using the most appropriate media including pre shift briefings and team meetings.
To take overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins and profit.
Ensure that the products are all fresh when receiving the deliveries and no damage, checking the correct counts every stocks delivery to avoid wastages.
Create integrated strategies to develop and existing customer sales, brand/product evolution. Make it sure whole team are full equip regarding how to drive sales, how to do suggestive or add ons and up selling, ensure that every one well briefed how to handle the customers to avoid losing them and complaints.
Recognizes good performance with praise. Has regular one to one performance reviews with each team member and discusses opportunities for their development.

Barista/Cashier

Meet specification of all the standards how to make coffee procedures.
Knows all about the coffee machine how to operate and to start making excellent coffee.
Responsible to know the functions of the coffee machines.
Handles petty cash.
Possesses excellent customer service skills.
Operates cash register to itemize and total customers’ purchases.
Refers customers’ complaints or inquiries to management.
Packs or wraps customer purchases.
Performs light housekeeping duties in sales area and maintains supply levels.
Accomplishes all tasks as appropriately assigned or requested by management
Kuwait Food Americana Company

Al-Khaleej Center, Bur Dubai, Dubai

November 27, 2006 to November 29, 2009

KFC Party Coordinator

Handled party bookings.
Responsible for giving the complete details and information about the package.
Handled phone calls for tentatively bookings as well as giving details for inquiries.
Responsible for doing a customer feedback either confirmation or cancellation of the tentative bookings.
Giving assistance to party guests.
Keeping the party well organized and makes all the guests enjoy and satisfied to avoid negative feedbacks in the future.
Encoding and updating the everyday sales, monthly sales and expenses.
Responsible for the monthly inventories and to follow up monthly promotions.
Responsible for accepting the bulk orders from any company or school and negotiate it with the assigned restaurants.

Mc Donald’s Kuwait

Jabriya,  Kuwait                                                                                       March 7, 2003 – November 8, 2005

Crew/Cashier

Welcome visitor in a polite friendly way and smile at them.
Handle cash machine and replenish petty cash.
Responsible for assisting customer’s needs, approach them cheerfully when they ask about the product.
Maintains high standards, quality and service.
Maintain good posture and friendliness to the customer.
Cooperate with other crews, honest, punctual and cooperative.

EDUCATIONAL BACKGROUND

College Course: SAINT THERESE MTC COLLEGES

1998 – 2001 , Iloilo City, Philippines

BACHELOR OF SCIENCE IN HOTEL RESTAURANT MANAGEMENT

Personal Information

Birthday :               January 24, 1981

Birth-place :               Iloilo City, Philippines

Gender               :               Female

Civil Status :               Single

Nationality                         :              Filipino

COMPUTER SKILLS             MS windows, MS Word, Excel