±  Manage employee engagement activities on the floor

±  Maintain high level of connect

±  Plan the events and themes as per client

±  Co-ordinate with different departments like facility, it, procurement, finance for approvals and planning purposes

±  Plan value added projects and ideas for floor engagements

±  Support operations during high call volume by planning stress management activities

±  Attend client calls around employee engagement and change management projects

±  Identify and drive continuous improvements and initiatives in the process

±  Support Concentrix level initiatives and projects around e-sat

±  Handle pressure clients visit and projects

±  Create positive floor environment

±  Support Virgin Media other locations in case of requires

±  Manage internal and client budgets for employee engagement

±  Drive client and Concentrix level’s training on the floor