Education

June 2009 - March 2013 Bachelor of Science in Information technology at Lyceum of the Philippines University - Laguna

Experience

March 2016 - December 2017 Computer Maintenance Technologist I at Department of Information and Communications Technology - Philippines

Operate office machines and troubleshoot minor problems
Plan, schedule, coordinate and monitor project requirements
Prepare Project reports but not limited to market study and purchase requisition processing, and status reports
Handling phone calls and inquiries about the project

September 2015 - March 2016 Technical Support Representative at Alorica Philippines, Inc.

Perform root cause analysis of customer issues by evaluation and interpretation of information collected from their problem
definition
Identify and escalate priority issues per Client specifications
Accurately process and record call transactions using a computer and designated tracking software
Ensure system is timely update with updates, patches, and revisions

February 2014 - February 2015 Network Support Associate at Curo Teknika, Inc.

Provide assistance to clients with technical issues in an end user side application.
Provide clear and concise phone support technical assistance to customers
Maintains records of customer interactions, transactions, details of inquiries, complaints, and comments
Perform helpdesk functions such as assisting callers through 1st level diagnosis or escalation to the proper department
Create and close ticket regarding customer’s complaint – Educate callers on resolution for basic technical concerns