Camia Roy Sales Executuve / Administration Staff / Customer Service


Camia C. Roy
1304 Al Durrah Tower,
Sheikh Zayed Road,
Dubai, UAE

Career Objective________________________________________________________________

To pursue a challenging and exciting career position which will utilize my knowledge and experience in a professional environment and offer an opportunity to continue acquiring and developing new skills.
I am eager to delve into fresh & exciting new challenges and to both grow & challenge myself on a daily basis.
Professional Experience__________________________________________________________

• Fashion Consultant
Sandro Paris (DFC branch)
Dubai, United Arab Emirates
September 2015 to Present

• Sales Advisor
Doha, Qatar
September 2013 to February 2015

➢ To ensure communicating effectively in personally providing excellent standards of customer service and selling, as well as ensuring all customer’s concerns are addressed accordingly as earliest as possible.
➢ To handle internal and external calls related to brand and/or establishment’s needs or concerns, and filtering calls when needed.
➢ Demonstrating flexibility in order to meet store needs and special events; ensuring the operation runs smoothly.
➢ To actively support and communicate with our internal stakeholders (regular customers, other brand branches, offices, etc), as well as our external stakeholders (The Mall management, general public, freight forwarding/cargo company (Aramex), etc).
➢ To work as part of the team to achieve personal and store objectives through having the ability and willingness to acquire job related skills and knowledge through self and development; and by learning from others through weekly team training and meeting, as well as monthly brand training/meeting.
➢ To deputize to junior staff in the absence of the floor manager, carrying out additional duties, appropriate to grade, as and when required.
➢ To comply with company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers.
➢ To maintain a well groomed appearance at all times in line with the uniform/dress code policy.

• Call Center Agent
Teletech Customer Care Management Philippines Inc.
July 2012 to August 2013
➢ To obtain client information by answering telephone calls; interviewing clients; verifying information.
➢ To handle customer inquiries efficiently both telephonically and by email; by answering incoming calls and do outgoing calls to specific providers to obtain more efficient information needed when necessary, and respond to emails.
➢ Research required information using available resources.
➢ To manage and resolve customer complaints and maintain self to always stay calm and confident in dealing with all client calls, even when pressure and conflict arise, and to always provide 100% right information to the client.
➢ Enter new client information into system.
➢ Update existing client information.
➢ Process forms and applications.
➢ Identify and escalate priority issues
➢ Route calls to appropriate resource; as well as filtering calls when needed to specific departments.
➢ Follow up client calls when necessary; as well as doing outgoing calls to providers to obtain or clarify some additional information needed.
➢ Document all call information according to standard operating procedures
➢ Complete call logs and produce call reports.
• Receptionist
Marco Polo Hotel
Dubai, UAE
June 2011 to May 2012

➢ Greet arriving guests, welcome them into the establishment/outlet and seat them.
➢ Monitoring the open dining sections of the restaurant for empty and cleaned tables.
➢ Estimating wait times for guests.
➢ Monitoring the guest waiting list, and ensuring that the needs of the guests are met
while they are waiting.
➢ Answering the telephone, booking reservations and moving tables together to
accommodate large parties.
➢ Responsible in cashiering for the outlet’s entry fee.
➢ Responsible for resolving patron complaints, and make sure customer concerns are
➢ Do the database encoding for the outlets.
➢ Assist the dining area whenever necessary.

• Pharmacy Assistant
Doktors Generics Pharmacy, Inc.
Surigao City, Philippines
February 2010 to August 2010

➢ Proper dispensing of medicines through the assistance of the stand-by Rph.
➢ Promoting good image of the organization.
➢ Lobbying the vision and mission of the organization.
➢ Keeping the store pleasant to the customer.
➢ Monitoring the expiration date of the medicines.
➢ Assist in products inventory.
➢ Assist in preparing sales order

• Assistant Company Nurse /EMT cum Administration Assistant
Anglo-American Exploration (Phils) Inc.
Surigao City, Philippines
December 2007 to October 2009

➢ Conduct Safety Health Environment and Community (SHEC) inspections,
inventories and measurements.
➢ Assist in conducting weekly orientation to camp area communities,
and giving them free vital signs check-up.
➢ Communicate verbally or in writing to answer inquiries, and provide information.
➢ Answer phone, take/distribute messages to specific department, and dispatch via radio
when appropriate.
➢ Ensure and maintain the availability of medicines and serviceability of
emergency equipment at the office, clinic and drill sites.
➢ Complete the relevant paperwork associated with the patients care as well as the
the whole company staff health updates.
➢ Maintain Computerized Inventory System as directed.
➢ Take, encode, and file minutes of weekly meetings of the department.
➢ Generate monthly reports to benchmark the performance of the care given
to the relevant departments within the organization.
➢ Maintain comprehensive databases of the medicines and other perishables
within the department to ensure that sufficient stocks are always available
and ordering additional stocks to replenish where necessary.
➢ Provide first aid to workers when and as required.
➢ Assist with the purchase of medical facilities where needed.
➢ Undertake thorough testing of the medical equipment, including the ambulances
to ensure that their integrity and accuracy is maintained.
➢ Guarantee that the emergency equipments and first aid kits are complete.
➢ Log all complete consultations, first aid provided, and medicines disposed.
➢ Be available for emergencies 24 hours a day, 7 days a week.
➢ Monitor the sanitation at the camp mess hall and advise the cooks and food
handlers of the correct procedures and practices.
➢ Assist in the issuance and recovery of Personal Protective Equipments (PPEs)
to workers and visitors.

Additional Skills / Knowledge_________________________________________________________

• Proficient in written and spoken English, as well as handling exceptional customer service.
• Can work efficiently under pressure/conflicts in workplace; and is very keen to details giving importance to own initiative in prioritizing tasks and workload in meeting deadlines.
• Ability to demonstrate a range of stakeholder engagement technique, through inter/intra departmental communications.
• Can easily adapt to new challenges and work issues, and stay focus on finding solutions.
• Adaptable to rotational working shifts.
• Advanced computer literacy in MS Office Applications (Excel, Word), and Basic (PowerPoint)
• Emergency Medical Technician (Basic)

Education ________________________________________________________________________

Tertiary: Surigao Education Center
Surigao City, Philippines
Bachelor of Science in Nursing (3rd-4th yr)

Central Philippine University
Iloilo City, Philippines
Bachelor of Science in Nursing (1st-2nd yr)

Silliman University
Dumaguete City, Philippines
Bachelor of Business Administration, Major in Management

Biographical Data_________________________________________________________________

Date of Birth: April 05, 1985 Civil Status: Single
Place of Birth: Surigao City, Philippines Citizenship: Filipino
Passport number: EB7784783 Weight: 44 kls
Valid Until: 02 April 2018
Languages: English, Filipino dialects (Tagalog, Cebuano, Hiligaynon, Surigaonon)