PERSONAL INFORMATION
Birthdate : July 01, 1996 Civil Status : Single
Gender : Male Nationality : Filipino
Address : 150 P. Tuazon Blvd. Cubao, Quezon City
CONTACT INFORMATION
Mobile Number: 09153169708 (Globe)
E-mail Address : [email protected]
WORK EXPERIENCE
The Results Companies, Call Center Agent (CSR), September 2018 to March 2019
• Answered constant flow of customer calls with up to 3 calls in queue per minute
• Offered advice and assistance to customers, paying attention to special needs or
wants
• Educated customers on promotions to enhance sales
• Provided information to customers regarding Company’s charge card and loyalty
program and helped to open and activate new accounts
• Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns
• Suggested new procedure to persuade cancelling customers to stay with
company, resulting in 5% decrease in cancellations
• Fielded customer questions regarding available merchandise, sales, current prices
and upcoming company changes
San Jose Builders Inc., Property Specialist, January to March 2016
• Assist clients in buying, selling, and renting properties
EDUCATIONAL ATTAINMENT
• Quezon City Polytechnic University, Graduate of Bachelor of Science in
Industrial Engineering, Tertiary Level, 1st – 4
th year, June 2014 to April
2019
• Leyte National High School, Secondary Level, 1st – 4
th year, June 2009 to
March 2013
• San Fernando Central School, Elementary Level, 1st – 4
th year, June 2003
to March 2009
SKILLS AND STRENGTHS
• Knowledgeable in Microsoft Word
• Can work independently but can also work well in a team.
• Eager to learn
• Can work under pressure
• Excellent Interpersonal Communication Skills
• Can speak and communicate English language
REFERENCES
Mr. Louigi Joshua de Asis Engr. Rhobert Renz Gasgas
Senior leader Quality Control Inspector
The Results Companies Licton Industrial Corp
+639978818263 +639227249198
CARL ANDRO
MORTEZO
CADISAL OBJECTIVE
To be part of growth oriented
company and/or in a business
industry where comprehensive
training and education would
be utilized for the practice of
my profession as well as offer
me the opportunity to increase
level of discipline and
responsibilities towards
marvelous career
advancement.