Education

2013/2017 Industrial enginner at Instituto tecnologico de Toluca

Specialty in quality and manufacturing systems

2009/2015 First Certificate In English & Certificate In Advance English at Saint george institute

C1 Council of Europe

Experience

June 2019 /Present CSR (Customer Service Supervisor) - Export at Robert Bosch/Kuehne Nagel

Billing of export orders, shipments of export packaging material, inventory analysis, calculation of materials loop, management of Inventory levels, implementation of KPI’s, shipment tracking, resolution of customer and supplier complaints.

June 2018 /May 2019 Head of invoicing and shipments at Simón Eléctrica S.A de C.V

Billing of orders (National and foreign), shipping logistics, review of shipping logistics routes, control of cyclical inventories, control of customer returns, staff handling, elaboration of documentation for shipments (National and foreign),analysis of orders and expedition of FIFO, designation of priority of shipments, Back Log reports analysis, invoice management with the accounting area.

March 2018 /June 2018 Department of reception of materials- warehouse at Simón Eléctrica S.A de C.V

Reception of materials, supply of materials to production, control of cyclical inventories, staff handling, and implementation of KPI’s for area control, shipments of material for suppliers, inventory control of subcontracting suppliers, purchase order management

June 2017 /December 2017 Continuous improvement coordinator, Trainee Engineer customer service at Bühler S.A de C.V

Implementation of the Kaizen methodology in the storage process, standardization of the administrative process for the entry and exit of materials, correct distribution of facilities, contact via telephone with clients as well as the realization of quotes and confirmations of orders in SAP for customers, preparation and shipping of orders also the follow-up of orders shipped from international subsidiaries