CATHERINA SUSHMITA MONDOL

ADDRESS: J-15 2nd FLOOR LAXMI NAGAR, NEW DELHI-92
EMAIL ID: [email protected]
CONTACT NO: 8860540143

OBECTIVES:
To obtain an interesting and challenging career position in a reputed firm this would allow me to use my skills and potential to the fluent work with full enthusiasm and discipline in order to achieve the organization goals.

PROFESSIONAL EXPERIENCE:

DAR Landmarks Pvt.Ltd.
Front Office Admin – June 2016 to Till Date.

Responsibilities: Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising staff and dividing responsibilities to ensure performance. Keep stock of office supplies and place orders when necessary. Keeping front desk tidy and presentable with all necessary materials. Greeting and welcoming desks as they approach the front desk. Answering questions and addressing complaints. Answer all incoming calls and redirect them or keep messages. Receive letters, packages etc. and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails. Coordinating with the local vendors.

Al Mirqab FM, Qatar
Housekeeping Supervisor- November 2015 to April 2016

Radisson Hotel, Canada
Housekeeping Associate – June 2013 to June 2015

Responsibilities: Sweep, mop and wash floors, dust furniture, vacuum, make beds and change sheets, stock linen closet, clean and disinfect bathrooms and fixtures. And training new staffs and inspecting the rooms also.

Shangri-La Eros Hotel, New Delhi
Guest Service Associate- August 2012 to June 2013
Responsibilities: Handle reservation calls for banquet and rooms.
Welcome hotel guests.
Solving in-house guests queries.
Transferring of calls to the different departments.

Doubletree By Hilton, New Delhi
Guest Service Associate- May 2011 to December 2011
Responsibilities: Handle reservation calls for banquet and rooms.
Welcome hotel guests.
Solving in-house guests queries.
Transferring of calls and coordinating with different departments.

Astoria Hotel, UAE Dubai
Guest Service Associate- October 2008 to February 2011
Responsibilities: Handle reservation calls for banquet and rooms.
Welcome hotel guests.
Solving in-house guests queries.
Transferring of calls and coordinating with different departments.
Check-in of new guest and feeding confidential information

A & M Communication, New Delhi
Customer Care Executive- March 2006 to April 2007
Responsibilities: Taking in-bound calls and providing commercial information.

EDUCATION:
Graduated in Bachelor of Commerce from University of Delhi- May 2010
Diploma in Aviation And Hospitality Management- May 2005
Schooling from Mater Dei Convent School in Commerce- April 2004

ADDITIONAL SKILLS:
Committed to providing excellent quality service and develop rapport with customers.
Willing to go out of way to make guest comfortable, result oriented with experience.
Learn quickly and able to work under pressure.
Team & individual player with cooperatives attitude.

REFERENCE:

Provided when asked.