Catherine Cunanan
Block 57 Lot 11 Phase 2 St. Louise St. Camachiles Mabalacat Pampanga 2010 Contact No.: 09062081389
Email add: [email protected]

OBJECTIVE:
To secure a position that will utilize my skills, expand my knowledge, and offer opportunities for
personal and professional growth.

WORK HISTORY
Beepo Inc.

2F & Unit1F BC9, Philexcel Business Park Angeles City 2023, Clark Freeport, Pampanga

Property Manager Assistant
January 2019 – Present

JOB DESCRIPTION
 Assist the manager with administrative tasks such as collecting rent, and sending tenant notices
 Addressing and resolving residents’ questions, concerns, and complaints in a timely manner
 Processing applications, and negotiating contracts
 Maintaining organized and updated resident files and records
 Manage tenant move-in and move-out processes, handing paperwork, evaluating applicants, and explaining policies
 Doing all checklist sent by the Property Manager for new properties to be managed
 Reporting any problems or issues to the property manager

Alorica Philippines Inc.
TechnoHub 6 SM Clark Bldg. Angeles City, Pampanga Team Leader
January 2018- March 2019

JOB DESCRIPTION
 Taking email escalations
 Setting targets for both individuals and teams
 Measuring the performance of both individuals and teams
 Offering Advisors guidance and feedback
 Helping to optimise procedures
 Finding ways to motivate Advisors
 Ensuring Advisors adhere to company policy, e.g. attendance
 Updating, and preparing performance reports for, the Call Centre Manager

Alorica
Building 02, 2nd floor, Berthaphil Clark Center 3, J. A. Santos Ave. Angeles City, Pampanga
Email Support
March 2017- January 2018

JOB DESCRIPTION
 Managing incoming emails
 Identifying and assessing customers’ needs to achieve satisfaction
 Follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents.
 Establishes policies by entering client information; confirming pricing
 Maintains and improves quality results by adhering to standards and guidelines; recommending
improved procedures
 Updates job knowledge by studying new product descriptions; participating in educational
opportunities
 Accomplishes sales and organization mission by completing related results as needed

Alorica
Building 02, 2nd floor, Berthaphil Clark Center 3, J. A. Santos Ave. Angeles City, Pampanga Customer Service Associate
May 2014- March 2017

JOB DESCRIPTION
 Managing incoming calls
 Generating sales leads that develop into new customers
 Identifying and assessing customers’ needs to achieve satisfaction

 Building sustainable relationships and trust with customer accounts through open and interactive communication
 Handling customer complaints, provide appropriate solutions and alternatives within the time limits
 Keep records of customer interactions, process customer accounts and file documents
 Take the extra mile to engage customers
 Determines eligibility by comparing client information to requirements
 Establishes policies by entering client information; confirming pricing
 Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
 Updates job knowledge by studying new product descriptions; participating in educational opportunities
 Accomplishes sales and organization mission by completing related results as needed
Clark IT Hub
C.M. Recto Highway, Angeles, 2009 Pampanga, Philippines ESL Teacher
May 2012- May 2014
JOB DESCRIPTION
 Plan, prepare and deliver lessons to a range of classes and age groups
 Prepare and set tests, examination papers and exercises
 Mark and provide appropriate feedback on oral and written work
 Attend and contribute to training sessions
 Participate in marketing events for the language school
 Prepare information for inspection visits and other quality assurance exercises
 Undertake administrative tasks, such as keeping student registers and attendance records

Clark International Airport
Andres Bonifacio Avenue. Clark Freeport Zone, Pampanga. On Job Training (Back Office)
January 2011 – March 2012

JOB DESCRIPTION
 Drafting, checking, and storing various documents required by the management
 Taking calls from other departments
 Taking Instructions from the upper management

Fontana Leisure Parks And Casino
Claro M Recto Hwy, Clark Freeport, Angeles, 2023 Pampanga Sales Lady (In a Souvenir Shop)
January 2009 – March 2009

JOB DESCRIPTION
 Greeting customers at the store and provide them with information on their required products
 Leading customers to desired shelves or aisles and assist them in locating products
 Explaining product features and benefits by performing demonstrations and answer any
questions that customers may have
 Providing information regarding prices and after sales services and ways in which the latter can
be obtained
 Suggesting additional products in a bid to meet the company’s and self-sales targets
 Assisting customers in making decisions regarding suitable purchases based on their specific
likes
 Creating sales reports, detailing all transactions made in a day for the purpose of informing the
management of individual sales progress
 Oversee the cleanliness and replenishment of shelves according to marketing and sales
directives

SKILLS:
 Can communicate articulately with people
 Excellent oral and written English
 Fast learner
 Computer Literate