CEAZAR RYAN B. MANGMANG
Sitio San Isidro Capaculan, Barangay Tisa, Cebu City, Philippines Mobile No.: (63) 9360637756 / (63) 9222107362

Email Add: [email protected]

SUMMARY
A successful professional with 10 years of visible achievements in all food service industry and offers a high standard performance in operations, profit building, enhancing awareness in market place, and generating store profits.

HIGHLIGHTS OF QUALIFICATIONS
Professional

·         Have strong eight years in a restaurant and fast food industry and experience in Restaurant Operations applied in daily store activities.

·         Two years experience in Mall Operations both Supermarket and Department Store.

·         Oversee the store operation both kitchen area and service area.

·         Effective management skills and proven leadership thought process.

·         An efficient problem solver, with sound judgment and decision making activities

·         Maximize available resources when stakes are high.

·         Above average communication skills on both English language comprehension and English language production.

·         High  level  of     competency  in  using  computer    applications (MS Excel, MS PowerPoint, MS Word)

Technical
·         Experienced in handling customer complaint , customer recovery and retention

·         Highly effective in handling store equipment, minimize machine repair expenses and maximize equipment life span

·         With extensive training in Managerial Anaylsis,Food Safety, Quality Assurance, Customer Service Recovery and People Management.

·         Knowledgeable in the full process in restaurant operation, from delivery, storage, food preparation, serving portion, ordering, inventory, cashiering, bussing activities and wastage account.

·         Interprets monthly reports, Store Sales, Store Traffic Count, Transaction Count, Item Monitory Report, Store Average Check, Monthly Wastage Report, Monthly Financial Report, and Profit and Lost.

·         Expert in controlling Store Operation Expenses, Wastages, and Variances.

EMPLOYMENT HISTORY
Assistant Restaurant Manager                                                    September 2018 – Present Yoshinoya Century Pacific Incorporated

Cebu City, Philippines

Accomplishments:
1.      Supervised the store activities from back of the house down to service area.

2.      Managed the manpower of the store by proper scheduling and adjust the head count according to its specific demand.

3.      Assisted the Restaurant Manager to achieved its goal from sales, minimize operation expenses, positive net operating income and minimize wastage and variances.

4.      Motivated the store personnel to hit its monthly target from different aspect of store profitability.

5.      Analyzed the market of the store and improved its activities.

Assistant Store Operation Manager (Retail)                           February 2016 – May 2018 Gaisano Grand Group of Companies

Cebu City, Philippines

Accomplishments:
1.              Successfully executed the opening of the entire store and supervised the operation last November 2017 both Supermarket and Department Store

2.              Facilitated and designate staff in their proper position and undergone proper training for its effectiveness.

3.              Analyzed the market and retail trade area development of the store to determine consumer demand, potential sales volume and effect of the competitor’s operations on sales.

4.              Successfully managed critical path issues and anticipated possible challenges during the operation of the store and implement marketing strategies.

5.              Implemented high security parameters for internal, external customers and evaluate and improve customer service and respond to customer request and issues.

6.              Improved and evaluated the store merchandised both supermarket department and department store.

Assistant Restaurant Manager                                                    April 2010 – January 2016 Jollibee Foods Corporation

Cebu City, Philippines

Accomplishments:
1.      Achieved 100% complete product line availability of the store, by close monitoring the raw materials, accurate ordering process, and proper inventory procedure.

2.      Minimize the wastage by 5% by properly account the item, following the proper portioning of products and closely monitor of cashier transaction.

3.      Maintained the accurate inventory records and reduced its variances by 10%.

4.      Organized a social activity in Barangay and raising more than 20,000 pesos for the poor children of the area.

5.      Received 2 awards by the Area Manager, Sense of Urgency Champion and Best in In Store Quality Circle Program last May 21, 2013.

6.      Awarded for being the 3rd highest in District 1 JKC Padaghanay-JKC recruitment campaign with a total of 329 Members, Given last 9th day of December, 2009.

7.      Minimized Kitchen Equipment repair expenses and extend its lifespan by consistently following the standard operating procedure, and preventive maintenance schedule.

Shift Manager and Store Marketing Associate                           March 2008 – April 2010 Harbour City Dimsum House Company Incorporated

Talisay City, Cebu, Philippines

Accomplishments:
1.      Comply 100% Government requirements and maintain restaurant as per health and safety regulations

2.      Increase the average check of the store by 20% by creating in store promo.

3.      Strengthened team performance by introducing a series of team building events and inspiring, cheering and motivating employees to accomplish target.

4.      Implemented restaurant policies, procedure, ethic and etiquettes.

5.      Handled customer’s patron’s requirements and complaints.

EDUCATIONAL BACKGROUND
College

Course:  Bachelor of Science in Biology                                    2002 – 2006 School: University of the Visayas

Address: Colon Street, Cebu City, Philippines

Vocational Course                                                                     January 2007-February 2007 Course: Pipefitting and Fabrication

School: Tesda LGU – Naga

Address: West Poblacion, City of Naga, Cebu, Philippines

TRAININGS AND SEMINARS ATTENDED
Training Center: Gaisano Grand Fiesta Mall                           Duration: February 23, 2018 Address: Highway Tabunok, Talisay City Cebu

Title: Business Continuity Planning Workshop
Training Center: Gaisano Grand Mall Toledo                                  Duration: June 28, 2017 Address: Barangay Sangi, Toledo City, Cebu

Title: Fire- Earthquake Seminar and Evacuation Drill
Training Center: Golden Prince Hotel                                 Duration: February 18-23, 2017 Address: Acacia Street, Cor Archbishop Reyes Ave., Cebu City

Title: PCO (Pollution Control Officer) Intensive Training / Capacity Development Course
Training Center: Gaisano Grand Fiesta Mall                Duration: November 24 – 25, 2016 Address: Highway Tabunok, Talisay City, Cebu

Title: Understanding and Appreciating the Modern and Effective Retail Operation Practices
Training Center: Gaisano Grand Fiesta Mall                                     Duration: July 26, 2016 Address: Highway Tabunok, Talisay City, Cebu

Title: Code of Business Ethics and Conduct Principles Seminar
Training Center:  Jollibee Quintin Salas                                           Duration: August, 2015 Address: Quintin Salas, Iloilo City, Philippines

Title: Systematic Managerial Analysis
Training Center:  Jollibee AS Fortuna                                               Duration: June 4, 2014 Address: AS Fortuna St., Mandaue City, Philippines

Title: Post- Mix Operation and Fountain Beverage Quality Training
Training Center: Jollibee Regional Business Unit City                         Duration: May 2010 Address: Cebu City, Philippines

Title: Basic Operation Training Program Phases 1-6
Training Center: Harbour City Dimsum House Company Inc.    Duration: February 2010 Address: Colon Street, Cebu City, Philippines

Title: Crisis Management Seminar

Training Center: Harbour City Dimsum House Company Inc       Duration: Sept. 4, 2009 Address: Colon Street, Cebu City, Philippines

Title: Personality Development Seminar
Training Center: Harbour City Dimsum House Company Inc.             Duration: May 2009 Address: Colon Street, Cebu City, Philippines

Title: Quality Assurance Validation
Training Center: Harbour City Dimsum House Company Inc.        Duration: August 2008 Address: Colon Street, Cebu City, Philippines

Title: Operation Management Training Program