CURRICULUM VITAE

Full Name: CECILIA VILLA AVILES

Nationality: Filipino

Birth date: January 9, 1993

Address: Block 57 Lot 17 Magnolia cor. Prime Rose Streets,

Capitol Park Homes 2, Caloocan City, Philippines

Contact Number: (+63) 956-563-7521

Email Address: [email protected]

Skype ID: avilescez

EDUCATION:

Master’s Degree in Hospitality Management (in English)

November 2017 – October 2018

Universidad Católica San Antonio de Murcia, Murcia, Spain

Bachelor’s Degree in Tourism Management

June 2010 – April 2014

Far Eastern University, Manila, Philippines

WORK AND OTHER RELATED EXPERIENCES:

The Ritz-Carlton, Abama (Santa Cruz de Tenerife, Spain), April 2018 – September 2018

Rooms Division Intern

Club Lounge Concierge

Responsible for Club lounge services from; Welcoming Club/VIP guests to the lounge and the club level, Process guest check-ins, Responding to guests’ inquiries regarding the hotel and lounge’s features and services, Efficiently resolve problems or concerns to the satisfaction of all involved parties and using the three steps of service at all times. Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner, Stock condiments and ascertain that all these are made available to guests, Perform follow up duties to ensure continuous guest satisfaction, Maintaining the cleanliness of the lounge and making sure that all equipment are in good condition, Coordinate with other departments when necessary.

Spa Reception

Give warm welcome and greet guests to the Spa, Assisting with spa appointments and bookings, Perform spa check-ins, Escort the guest to the water circuit and offer tour of the Spa facilities, Knowledge of different treatments, and products to offer for guests, Respond to guest concerns and queries regarding Spa services, Perform spa check-outs and billing, and coordinate with therapists whenever necessary.

Food and Beverage Intern

Verona Restaurant

Food/Drink runner, Greet and welcome guests in a courteous and professional manner using the three steps of service, Check and set up tables according to the brand standards, Run food/drink order to the guests following the proper service etiquette, Knowledge of table and seating numbers, Expediting on the line to make sure the food/drink is delivered to the corresponding table in a timely manner, Respond to guest concerns and/or queries about the restaurant menu, Assist in table clearing, ensure a safe working environment by following all work practices. Perform superb tailored service to guests and ensured all needs were met by anticipating guest’s needs continually and fulfilled them appropriately.

Fast Infinite Solutions Inc. (Manila, Philippines), November 2016 – June 2017

Online Transcriptionist (home based)

Transcribing videos and audios into words according to the guidelines of online transcription. Reviewing and identifying disfluencies, misspelled words, capitalization and punctuation errors, missing or incorrect tag, and correcting them.

Hilton Richmond Hotel & Spa/Short Pump (Virginia, United States), November 2014 – December 2015

Front Desk Agent – Intern

Responsible for overall guest services from; guest registrations and check-outs, room assignments, accommodate special requests whenever possible, using suggestive selling techniques to sell rooms, perform cashier related functions, coordinate with other departments, and report to the Front Office Manager/Supervisor.

Travel Services Inc. (Makati, Philippines), December 2013 – February 2014

Sales and Marketing Department – Trainee

Responsible for assisting the officers in the sales and marketing aspect of the company including; making promotional paraphernalia such as; flyers and brochures, online advertisements, and coordinates with suppliers.

Adventure International Tours Inc. (Makati, Philippines), April 2012 – May 2012

Leisure Department Reception – Trainee

Responsible for welcoming, accommodating, and attending to the needs of the clients, accepting phone calls, and assisting in the booking and issuance of Rail Europe tickets.

CORE COMPETENCIES:

·        Exemplary written & oral communication skills

·        Fluent in Filipino and English, and basic Spanish & Mandarin (beginner) languages

·        Knowledgeable in Tourism and Hospitality Industry

·        Cross cultural sensitivity

·        Immense exposure to the fast paced and high profile work environment

·        Experience in OPERA & OnQ PMS

AWARDS, AFFILIATION & ACHIEVEMENTS:

·        Far Eastern University, Cum Laude

·        School of Saint Anthony, Loyalty Award

·        Personality Development Group Styling Competition, Far Eastern University, 1st Runner-Up

·        Tourism Management Society, Member, Far Eastern University, June 2010 – April 2014

SKILLS:

Customer service assistance, cash handling, quick learner, resourceful, good timekeeping, competitive attitude, warm personality, flexible, team player, dynamic, results-oriented, active listening, social perceptiveness, well-organized person, and proficient in MS Office, and the Internet.

SEMINARS ATTENDED:

Catholic Life in the Spirit Seminar, Quezon City (2016),

I am Tourism Ambassador, Richmond, Virginia, United States (2015),

Student Cruise Program on board, MV Superstar Virgo, Star Cruises (2013),

Puerto Princesa Tourism Seminar, Palawan (2012)

CHARACTER REFERENCES:

References available upon request.