Cecilio Paradero Jr.
Field Services and Customer Engagement Engineer

PERSONAL DETAILS
Cecilio Paradero Jr.
Banay banay 2nd
San Jose, Batangas
Philippines
M: +639303583787
E:[email protected]
Skype: daps_paradero
Nationality: Filipino
Passport No: EC3435674

PERSONAL SUMMARY
A competent Engineer with excellent communication, organization and coordination skills.
Possessing a proven track record of preparing and executing new product introduction,
ensuring that work is carried out in accordance with the companies’ procedures and client’s
satisfaction. Able to ensure the timely, safe and cost-effective design and implementation during
the life cycle of projects from conception till customer satisfaction.
Currently looking for an Engineering position with a forward-thinking employer.

WORK EXPERIENCE
Pervacio, Inc.
Field Services & Customer Engagement Engineer
May 2017 – Present
As a Field Engineer, primary responsibilities are providing a good relationship with the
customer and understanding the product flow and to provide technical support to meet
customer satisfaction.

Duties:
• Work closely with Account Manager, Field Support, Engineering and Project
Management team on any issue.
• Ensure the success of Pervacio’ s product within the customers’ operation by
providing extraordinary customer relationships management.
• Provide ongoing recommendations to further enhance service delivery.
• Collaborate with internal groups and teams.
• Accountability for reporting on and driving the health and welfare of the
program/service provided.
• Technical understanding and ability to describe the program/service provided.
• Key program/service expectations (critical success factors, critical user base, etc.)
• Mandated processes are known and followed (Service Lifecycle, Release, Change,
etc.)
• Facilitate and manage sync meetings with customers/partners drive future
roadmap discussions and forum to discuss what’s working well and what is not.
• Ongoing training and training audits of site personnel.
• Require going onsite to a customer location and help in the root cause analysis
and resolution.
• Responsible for the execution of customer satisfaction data and provide analysis
together with ongoing monitoring.
• Based at the local office and required the travel frequently for multiple weeks to
discuss any issues or feedback and provide support to employees and client
management.

Asurion, Techlog Center Philippines
Global Product Engineer
March 2011 – May 2017

As a Global Product Engineer, primary responsibilities involved in New Product
Introduction Qualification, serving as Lead Engineer between Production and
Engineering Team. Regularly engaged in Product and Process Audit. Develop
and set up breakthrough repair processes for new technologies
Duties:
• Routinely monitor individual projects tasks completion as a lead pilot of
handset and sub-parts through the entire process-adhere to continuous
improvement strategies and recommend improvement; analyze low yield
issues and provide product dispositions.
• Interact and lead technicians on the production floor to collect data for
analysis to drive yield and process improvement, including efficient repair and
troubleshooting techniques.
• Demonstrate a sense of urgency towards production needs by providing
a timely response, accommodating flexible working hours to satisfy schedule or
task need.
• Identify re-claimable parts and define usage rate and yield recovery rates
work with cross-functional teams involved in parts planning and ordering.
• Highly involved in creating a bill of material and work instruction.
• Work with US Engineering team in keeping abreast on incoming new
technologies to keep the team up to date and anticipate possible challenges
that the new technology poses.
• Regularly provide continuous improvement initiatives/ideas and pursue them
until implementation once these ideas are approved.
• Provide and development of defect signature database for reference and
training.
• Handling of First Article Inspection (FAI), Pilot Build and Safe Launch runs –
lead qualification data (technical) review with internal groups during and
after product launch

KEY SKILLS AND COMPETENCIES
• Technical: Strong MS Office Skills required especially Excel, PowerPoint, and
Access.
• Core and Leadership: Planning and organizing own work and that of others;
managing through change; customer champion; driving performance execution;
driving results; problem-solving and decision making; supporting collaboration;
displaying credibility and ownership.
• Functional: Knowledge of electrical circuits, including micro-electronic resistors,
capacitors, diodes, transistors integrated circuits; basic RF knowledge and know
how to use signal generators, spectrum analyzers, oscilloscopes, and others repair
equipment.

• Proficient in reading and deciphering Electronic schematic diagrams; good
experience and knowledge in advanced electronics.
• Advanced language skills including the ability to read, write, analyze and interpret
complex instructions, correspondence and/or technical documents.

SELECTED ACCOMPLISHMENT

2016 Active Functional Master
• 5 Years’ Service Award

Product Launched
• MOTOROLA MODEL
o Droid HD, Droid MINI, Droid ULTRA, MOTO X, Droid TURBO Droid MICRO.
• HTC MODEL
o HTC One, HTC M9, HTC ACCORD 8X, HTC M10
• APPLE MODEL
o iPhone 4S, iPhone 5S, iPhone 6, iPhone SE
• LG MODEL
o VS990 (V10), Venice

Cost Saving
• Project Title: Motorola Boot Loader Failure Recovery
Concept: Able to recover a scrap board to working units.
Save: $613,884.86 (2014), $394,377.19 (2015)
• Project Title: Factory Reset Protection OEM Unlocking
Concept: Able to recover a scrap board to working units.
Save: $138,297 (2015)

Process Improvement
• Liaised with Production and Quality to modify and improve overall product
performance.
o Project Title: Automated Content Checking
o Project Title: Multi-Mode Diagnostic Testing

Opto-mechatronics Technology Integrated Solution Philippines Inc.
Production Supervisor / Quality Engineer
March 2009 – 2011
As a Production Supervisor, primary responsibilities involved in maintaining
workflow by monitoring steps of the process; setting processing variables;
observing control points and equipment; monitoring personnel and resources;
studying methods; implementing cost reduction; developing reporting
procedures and systems; facilitating corrections to malfunctions within process
control points; initiating and fostering a spirit of cooperation within and between
departments.

Duties:

Lead the production in achieving production plan by scheduling and assigning personnel;
accomplishing work results; establishing priorities; monitoring progress; revising
schedules; resolving the problem; reporting results of the processing flow on shift
production summaries.
• Provides manufacturing information by compiling, initiating, sorting, and analyzing
production performance records and data; answering questions and responding to
requests.
• Resolves personnel problems by analyzing data; investigating issues; identifying
solutions; recommending action.
• Accomplishes manufacturing staff results by communicating job expectations; planning,
monitoring, and appraising job results; coaching, counseling, and disciplining
employees; initiating, coordinating, and enforcing systems, policies, and procedures.

ACADEMIC QUALIFICATIONS
Bachelor of Science in Computer Engineering
Lyceum of the Philippines University – Batangas
2002- 2007
Cisco Networking Academy – Course Completion
Lyceum of the Philippines University – Batangas
2005- 2007
• CNNA 1 Networking Basics
• CNNA 2 Router and Routing Basics
• CNNA 3 Switching Basics and Intermediate Routing.
• CNNA 4 WAN Technologies

AREAS OF EXPERTISE
Mobile Devices
Customer Service
Technical Support
Product Launch
Testing
Process improvement
Risk Assessments
Project Status Reports
Root Cause Analysis
RF

PERSONAL SKILLS
Project management
Lean Manufacturing
Computer Hardware
Software Installation
Networking
TCP/IP
Basics ITIL Concept

CERTIFICATION / TRAINING
Anritsu Product Training
MT8820C Radio Comm.
Analyzer (with M3 SW)
Leadership Program
Everyday Leadership
Guthrie Jensen Consultants to
Management
Shainin DOE Training
Habits of Excellence
Leadership / Behavioral
FMEA Training Workshop
Process Failure Mode & Effects
Analysis
VSM Training
Value Stream Mapping
Pull System Training
Lean Tools Training
Error Proofing, SMED, Standard
Work
Wireless Technology
Wi-Fi
E-Learning and Current Trends and
Issues in Information Technology
Installing, Configuring and
Administering Level 200 Microsoft
Windows XP Professional