CHARANJIT SINGH KHING

Manama, Bahrain.

+973 33361252 , +973 66398466

[email protected]

OPERATIONS MANAGER

18+ years’ experience in Field of Ramp Operations, Center Operations, courier, cargo, Trucking, Logistics & Public Transport. Strategic manager with the ability to striking perfect coordination with all involved agencies to ensure smooth logistics/supply chain operations. Capable of securing long term customer loyalty and building strong relationships with both internal and external business partners. Core competencies in designing systems processes to decrease duplication of processes which invariably decreases manpower. A pragmatic and focused individual recognized for “making seemingly impossible situations work”.

Key Competencies

— Operations Management — Import/Export — Logistics Management — Cross Functional Coordination — Channel Management — Load Management — Cargo Management — Asset Management — Client Servicing — Data Management — Ramp Operations — Crisis Management — Vendor Management— Goods Movement — Warehouse Management — Training & Development.

Achievements: Awarded for Vision & Values award in the year 2017.

Awarded in controlling speed infringements across Bahrain in the year 2018.

CAREER

Assistant Driver Manager: Bahrain Public Transport Company (National Express – U.K)

March 2018- Present

Assistant Operations & Network Manager: Bahrain Public Transport Company (National Express – U.K)

March 2017- Present

Responsibilities:

Driver’s disciplinary action to be done if any driver found for gross misconduct ie; alcohol failure, route chopping, bad customer service, un-healthy relationship with colleagues, accidents, mobile usage, speed infringements, dangerous driving.

Solve customer complaints upon investigation, reviewing cctv footages & discipline driver if found responsible for act.

Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations.

Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.

Conduct investigations in cooperation with safety department to determine causes of transportation accidents and to improve safety procedures.

Direct and coordinate various shuttle bus operations throughout the company.

Monitor operations to ensure shuttle drivers comply with policies and procedures, safety rules and government regulations.

Provide support to operations team as needed.

Ensure clean and safe working conditions of the facility and fleet.

Monitor staff to ensure compliance with all company policies and procedures.

Station/Terminal Manager, Bahrain Public Transport Company (National Express – U.K) present

January 2015 – February 2018

Responsibilities:

Undertake daily health and safety inspections of the site, ensuring the premises are fit for purpose and safe at all times. Report any incidents, accidents or near misses to the concern departments for immediate attention. Actively manage traffic in the bus station. Day to day liaison with bus drivers and station staff to ensure smooth operation of the bus station and bus service reliability. Discipline drivers, staff as per company’s rule and standards liaise with Ministry of transport.

Monitoring all aspects of bus operation activity ensuring the smooth flow of buses through the station and correct use of allocated lanes/stands. Monitor and report on bus driver behavior, including unsafe driving practices. Provide positive feedback on safe driving practices. Assist the service delivery manager to monitor that contractor activity is undertaken to specified standards and report on any areas of concern. Provide a high profile, visible presence so as to maintain customer’s confidence.

Operations Manager, Vihaan Direct Selling Pvt. Ltd.

March 2013 – January 2015

·       Accountable for entire operation including Inventory management, data management and customer service.

·       Managing deliveries across India and making sure all packages delivered on time.

·       Handling/solving customer queries as well.

·       Travelling to branch offices and warehouses to ensure all products (high value) are safe.

Operations Manager, Federal Express, Bagram, Afghanistan

Aug 2011 – 30 Nov 2012

·       Accountable for handling air and ground operation including ramp operation, flight handling (cargo).

·       Responsible for monitoring movement of US Military goods from one FOB (forward operating base) to another FOB by road.

·       Responsible for the complete trucking business, especially FTL’s (full truck load), getting quotes from vendors and sending it for the approval for final execution of plan.

·       Ensured timely order execution as well as collections within the stipulated credit period while managing the distribution system of the company and maintaining smooth operations.

·       Drove initiatives to travel all delivery locations to ensure proper liaising with government regulations.

·       Developed plan to ensure that all support functions (operations, customer service, accounts, clearing agents, pre and post shipment follow ups, Sub agents/CHA/IATA Agents marketing etc.) are working in unison towards complete customer satisfaction.

·       Established healthy business relations with clients & external associates for securing repeat business & long term loyalty and work towards solving their queries and complaints efficiently.

·       Geared the activities for developing the international import & export clearance for small packages through customs.

·       Structured annual operational budget and implementing control measures to contain expenses within defined limits.

·       Maintained excellent liaison with airport authority to acquire space for ware house and also established the entire cargo agent set-up.

·       Effectively liaised with franchisee to ensure that loads are picked up for deliveries or connection as per the cut-off timings.

·       Selected and chose the optimal distribution channel for the product and implementing the right pricing and promotional policies.

Station Manager, UPS (M1), Bagram, Afghanistan

Jun 2010 – Jul 2011

·       Solely accountable for import, export, data management, finance & customer service.

·       Handled movement of US Military goods/media across the country

·       Meticulously handled all ground/air operations.

·       Proactively contributed as part of development team in simplification of processes for cargo, acceptance & tally and also as a team member in warehouse design, equipment design & requirements.

Assistant Manager, AVEO LOGISTICS

Dec 2008 – May 2010

·       Accomplished responsibility for managing Warehouse for inbound & outbound volume of high value packages (Gold & Silver).

·       Optimized & established Service Level Agreements which include standards to ensure operation reach required destination on time & No drop outs.

·       Conducted market research & surveys to keep pace with the changing market trends.

·       Drove the efforts for monitoring Dispatch of packages on daily basis by road while maintaining a record of products.

Senior Dispatcher, UPS JETAIR EXPRESS PVT. LTD.

Aug 2005 – Dec 2008

Sorter, Import and Export Operations, UPS JETAIR EXPRESS PVT. LTD.

Oct 2003 – Jul 2005

·       Interfaced & coordinated with government & local authorities (Customs, Octroi, excise, EICI & AAI).

·       Responsible for ensuring all operational expenditure & Quality Services are delivered to ensure compliance and expenditure is within budgetary limits.

·       Led team of 80+ in executing pick-up and deliveries by road in all major areas of Mumbai.

·       Team leader for dispatching all Bombay packages and observes daily maintenance of entire fleet.

·       Actively involved in preparing inventory report, Dispatching and receiving of outgoing and incoming Shipments from rest of the departments.

·       Instrumental in Auditing Export shipments once the same are received in Hub.

Assistant, (UPS) Transmodal Services Pvt. Ltd.

2001 – 2003

Elbee Services Ltd., Mumbai, India,

2000 – 2001

Assistant Officer (Finance), Metal Fold Rivet Industries, Mumbai, India

1995 – 2000

PERFORMANCE MILESTONES

·       FEDEX – Honored with US Military Award with a Certificate of Competency to drive in base/flight line & in Ramp. Certified as a Dangerous Goods Specialist. Introduced the concept of MIS reporting to update the Management on regular basis. Handled Trucking business for the movement of inbound/outbound media and Theatre express (US military goods) for the US Military from one Forward Operating Base (FOB) to another across Afghanistan. Recognized for having a lost goods/pilferage rate of less than 1%.

·       FEDEX – Conducted ‘SWOT’ analysis and utilized findings for designing customized strategies to enhance customer services. Played pivotal role in opening three (3) new offices in austere conditions. Responsibility of the movement of US Military goods from multiple locations, including contracting security services.

·       AVEO LOGISTICS – Developed and maintained distributor network and directing them to achieve revenue targets. Identify & develop networking partners to withstand the business prospects.

·       UPS JETAIR EXPRESS PVT. LTD. – Contributed significantly in auditing DG (Dangerous Goods) packages as per IATA rules and regulations and training the operation staff on the same. Organized various training sessions for the team to enhance their performance. Fully accountable for overall Operational functions of Mumbai Centre, Inventory Planning and Management.

EDUCATION

·       Bachelor of Commerce (B.Com), B.S.S.S COLLEGE, MALAD (West). MUMBAI UNIVERSITY 1995

·       Diploma in Computer Application. AIIM Institute, Malad (West) 1992

REFERENCES

Michael Buist

26 Harrier Close

Lansdowne Park

Calne, Wiltshire

SN11 9UT, United Kingdom

+44 7766656268

[email protected]

Michael Beggs

Villa 26, Gate 1732, Road 7735

Janabiyah, Bahrain

+973 66398461

[email protected]