Charlton Correia Long Term Disability Case Manager

Toronto, ON

Charlton Correia

40 Olympia Crescent

Brampton ON L6X 4W2


[email protected]
Summary of Qualifications
·         Obtained a Bachelor of Arts (with Honours) degree in Kinesiology and Health Science and a minor in Psychology as well as an Ontario College Graduate Certificate (with Honours) in Project Management

·         Have created workflow diagrams, project charters, budget plans and have planned and implemented my own individual project by developing my own audit rating system and applying it to an external Project manager’s previously completed project

·         Over eight years of customer service work experience in retail, healthcare, and insurance environments

·         Two years of experience in Clinic Management and Medical Administration including training new staff and implementing a system to change paper medical records into electronic format

·         Long Term Disability insurance experience with the ability to draft reports, review and make policy decisions, develop case management plans and communicate with individuals with a variety of mental and physical disabilities

·         Strong understanding of Project management methodology and proven ability to coordinate projects as well as to create briefing notes, develop risk and quality plans, and prepare presentations

·         Proficient in the use of Electronic Medical Information Systems (e.g. OSCAR Medical System) and Financial Record Systems (e.g. Quick Books)

·         Able to work well independently and in team environments, proven leadership skills, excellent conflict mediation skills, have effective organizational and time management skills to meet deadlines, strong problem solving skills, and excellent interpersonal skills

·         Proficient in the use of computer programs including Microsoft Office (Word, PowerPoint, Excel) and have basic understanding of MS Project

Work Experience
Long Term Disability Case Manager                                                                        September 2015- Present

Manulife Financial, Toronto, ON

·         Assess long term disability claims which includes the identification and analysis of medical and contractual information as per appropriate policy guidelines

·         Manage relationships with policy holders, medical professionals, and claimants to help ensure successful management of claims

·         Develop and document case management action plans while portraying strong communication skills to deliver verbal and written decisions while maintaining confidentiality in all aspects

·         Conduct telephone interviews with claimants with a variety of physical and mental health issues in order to facilitate timely decisions on return to work efforts


Clinic Manager                                                                                               October 2014- August 2015

Galea Clinic, Etobicoke, ON

·         Responsible for projects at the clinic including changing the documentation of medical records into electronic format

·         Designed methodologies of the clinic including referral and appointment structure

·         Responsible for ensuring the development and implementation of the mission of the clinic which is delivering high quality, patient focused health care

·         Handled all insurance related items as well as human resource functions such as contracts and hiring of employees

·         Developed and overhauled certain policies and procedures of the clinic as they pertain to the workplace as well as developed training manuals for the positions present


Brand Ambassador                                                                                        July 2015

Mosaic Sales Solutions, Mississauga, ON

·         Displayed and sampled beverage products according to employer’s specifications

·         Completed reports detailing information necessary for the marketability of products and how to best advertise them in the future


Medical Administrator                                                                                   December 2013- October 2014

Galea Clinic, Etobicoke, ON

·         Maintained the efficiency of the clinic being responsible for patient information and records

·         Provided excellent customer service to patients via the telephone and in person to maintain the clinic’s high standards

·         Worked in a very fast paced environment performing multiple duties at once in a timely manner

·         Was responsible for the scheduling of the doctors, physiotherapists, and chiropractors of the clinic


Customer Service Representative                                                                  April 2012- August 2014

Home Depot, Brampton, ON

·         Helped customers find products necessary to do their home renovation projects

·         Helped with problem solving of any customer issues

·         Performed tasks efficiently toward employer’s specifications


Customer Service Representative                                                                  February 2008-April 2010

Starbucks/Longos, Brampton, ON

·         Processed payments using cash register via cash, credit card and debit

·         Efficiently prepared a variety of hot and cold beverages according to customer’s specifications

·         Completed inventory control responsibilities including ordering products and moving boxes


Education & Training
Ontario College Graduate Certificate with Honours- Project Management                                   May 2015

Humber College Institute of Technology and Advanced Learning, Toronto, ON


Courses Included: Project Risk Management, Capstone Research Project, Project Scope and Quality Management, Project Communications, Project Cost and Procurement, and Public Sector Project Management


Examples of Academic Work:

·         Created Work Breakdown structures, Briefing notes, Network Diagrams, Project Charters and Risk plans within a group setting for our own projects


Bachelor of Arts with Honours- Kinesiology and Health Science (Minor in Psychology)   October 2013

York University, Toronto, ON


Courses Included: Human Physiology, Human Anatomy, Health Psychology, Human Nutrition, Exercise Physiology, Athletic Injuries, Human Biomechanics, and Social Psychology


Examples of Academic Work:

·         Performed projects showing the link between mental skill techniques and performance such as a Mental Skills Manual that can be applied to coaches at any professional level

·         Possess an inherent understanding of the movements of the human body and the social, psychological, and physical connections this entails






Volunteer and Project Experience
Disability Case Manager                                                                                                        January 2018

Manulife Financial, Toronto, ON

·         Reviewed Independent Medical Examinations and formulated rationales as to why they were completed for the purposes of Employer specifications and costs associated


Project Volunteer                                                                                                                   July 2016

Continuous Quality Improvement- Strengthening Quality Improvement in Ontario’s Public Health Units, Public Health Ontario

·         Assisted in the review of literature for the project identifying errors and participated in monthly meetings


Capstone Research Project                                                                                                    April 2015

Humber College Institute of Technology and Advanced Learning, Toronto, ON

·         Planned and implemented my own individual project by developing my own audit rating system and applying it to an external Project manager’s previously completed project


Student Ambassador                                                                                                              April 2015

Humber College Institute of Technology and Advanced Learning, Toronto, ON

·         Assisted during the Public Sector Project Management Forum coordinating and escorting the speakers to help ensure a successful event


Volunteer Coach                                                                                                                    2009-2011

Brampton Minor Basketball Association, Brampton, ON

·         Helped children aged 10- 13 develop their basketball skills through practices and one on one training

·         Organized programs and sessions to help maintain organization of practices and games


References available upon request