Charlyn C. Trabasas

Mobile No: +639455279883

Email Address:[email protected]

Skype: [email protected]

PROFILE

·         Hardworking, trustworthy, loyal & responsible person

·         Diligent, detail-oriented, well-organized

·         Superior courtesy, Telephone, Customer Service.

·         Good in public relation and a good team player

·         Attentive listener with unique ability to adapt to individual traits and working styles

PERSONAL DETAILS

Full Name                                            Charlyn C. Trabasas

Date of Birth                                         February 12, 1989

Marital Status                                       Married

Nationality                                            Philippines

Height                                                  “5’2

Weight                                                 60 kg

WORK EXPERIENCE

SLL CABLE SPECIALISTS

Position:                       SPOC Coordinator/Supervisor

Department:                  Operation

Year:                            2012 – 2015

MIRAIT PHILIPPINES INC.

Position:                       FT Coordinator / Dispatcher/FOCQM COORDINATOR

Department:                  Operation

Year:                            2015 – 2020

Description:

·         Responsible in dispatching of workloads to technician.

·         Supervise technicians daily output and performance.

·         Reporting daily outputs to PLDT(Philippine Long Distance Telephone).

·         Managing fault tickets (costumer complaints reference number) making sure to cater subscriber’s complain with satisfaction.

·         Receiving technician’s reports about their work and closing using APMS (PLDT System).

·         Sending emails to PLDT Personnel, coordinating with their activator for some complicated restoration.

·         Sending daily reports to PLDT at the end of the day.

·         Responsible in documents of field technicians.

·         FOCQM documentation personnel.

EDUCATIONAL BACKGROUND

Bachelor of Science in Information Technology

VMA Global Collge

Brgy. Sum-ag Bacolod City, Negros occidental

S.Y: 2009-201

DECLARATION

I do hereby declare that the above furnished information is true to the best of my knowledge and belief.

Mrs. Charlyn C. Trabasas