CHARMAINE MARIA DENNIS

Lot 945B, 9B Savannah Close,

Manley Meadows, Kingston 2,

Jamaica, W.I.

Tel: 1876-330-9515 / 1876-930-8577

Email: [email protected]

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Specialization        Cashier / Customer Service Representative

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Objective    Obtain a position as a team player in a people oriented company utilizing professionalism and efficiency to improve and maximise customer satisfaction therefore increasing pofits.

Education/Qualification

University of the West Indies (2009- 2012)

Human Resources Management

University of the West Indies Extra Mural (July-August 2007)

Certificate in Supervisory Management

Holy Childhood High School (1982- 1989)

High School Diploma

A Level Examination            Management of Business

A/O Level Examination        General Paper

Caribbean Examinations Council

Principles of Accounts, Mathematics, English Language, Principles of Business, Geography, History

Summary        Excellent interpersonal, customer service and people skills with a diverse

background in telecommunications and border protection. Proactive with the ability to foster and build service excellence. A dedicated team player: attentive to detail while maintaining composure and strict confidentiality in a fast paced environment.

Professional Experience

Cashier / Customer Service Representative

LIME Jamaica Ltd                 April 2014 – present

Cable & Wireless Jamaica Ltd (t/a)

LIME Jamaica Ltd                October 1992 – March 2001

Performed cashiering functions which include
cash and cheque collection, debit and credit card transactions
transacting and processing Phone Card and prepaid calling card sales
balancing daily transactions and preparing bank lodgements
Proven track record of carefully verifying the validity of ID and signature, while ensuring Company seal is attached to documents
Listening keenly and proactively while trying to solve customer’s complaints face to face or over the phone
Consistently introducing, promoting and soliciting sales for new, and/or additional products and services
Adept at monitoring the flow of customers in the Business Office, while efficiently dealing with internal and external customers
Timely preparation of activity reports that are submitted to Management on a daily, weekly or monthly basis
Conduct on the job training for junior staff and new recruits
Any other duties assigned

Customs Officer / Records Officer / Cashier

Jamaica Customs Department

October 2003 – June 2012

Landing inspection and clearance of all cargo and aircraft/vessels
Detecting violations of the Customs Act and acts of Tax evasion and actions
contrary to the law

Ensure correct duty is paid
Check the number of containers in consignment of goods received and dispatched
Make sure articles are in good condition and correspond to invoices, manifests
and other records

Ensure clearance procedures, such as payment of customs entry fee or duties, is
carried out

Filing, updating Customs records, preparing correspondences, while inputting and
retrieving information from computers

Cashiering duties which include collecting payments by cash or cheque and credit and debit card transactions
Balancing daily transactions and preparing bank lodgements

References    Miss Cassandra Brown            Mrs. Marjorie Lowe

Manager Lime State Mall            Manager LIME Recharge

15-17 HWT Rd                9 Carlton Crescent

Kingston 5                    Kingston 10

Tel: 1876-330-2227-8                Tel: 1876-997-0179

Email:                         Email:

[email protected]:        [email protected]