Work experience

Cloud English Training and Teaching (CETT) August 2018 -Present Online ESL Teacher.

• Teach English skills online to students in Korea and Japan.
• Provide written and verbal instructional feedback to students.
• Observe critical quality assurance guidelines to closely monitor and evaluate student’s progress.
Level 2 Customer Care Representative, Accenture  IndustryCall Center / IT-Enabled Services /

BPO/ Specialization Customer Service/Role Call Centre Executive/Position Level1-4 Years

Experienced Employee/ June 24, 2013-May 24, 2016

• Responds to incoming customer calls concerning new and existing customer accounts within a call center environment.
• Maintains company standards to ensure high quality service.
• Receives incoming calls and makes outbound calls when necessary.
• Receives and remedies customer complaints and grievances.
• Records all calls in detail.
• Receives request for new account service and account cancellation.
• Services existing accounts.
Position: Technical Support Representative/Customer care Representative Corporate

Escalations Specialist  for Telco Technical Support and Customer care, NCO Group ,November  5, 2010 –  April 23, 2012 Job Description:

• Provide technical support of mobile phones  and to process other requests as needed by the customers.
• Responsible for documenting, tracking and reporting on all escalations
• Act as primary contact to escalated customers to ensure service set up and completion, and ultimately, customer satisfaction.
• Responsible for analyzing issues, determining resolution as well as root cause of problems.
• Ensures that all issues are escalated in accordance with policy and procedures.
• Provides customer support for moderately complex technical issues and problems. Competences
• Flexibility to work extended work schedules as required.
• Work well under pressure in a sometimes stressfulenvironment with the ability to multitask and think out ofthe box.
• Ability to work effectively Clients and Customers.
• Frontline operational experience and problem solving ability.
• Positive attitude for dealing with customer concerns and escalated issues
• good communications and interpersonal skills (both verbal and written).
• Excellent customer service phone skills.
• Ability to adapt to change, exercise initiative, and use independent judgment.
August 09, 2006 – January 29 2007 – TelesalesRepresentative.(Outbound Account) ICT Marikina. – Interact by phone with outside parties to solicit orders for  services.

Job Description:

• contact businesses or private individuals by phone
• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• describe products and services
• respond to questions
• obtain customer information
• obtain possible customer leads
• data entry and maintenance of customer/potential customer data bases
• follow up on initial contacts
• maintain records of telephonic interactions, orders and accounts
Secretary  –  Family Business, Trucking Services and Beverage Distributor

June 2004 – July 2006 / February 2007 – November 2010.

Job Description;

• Dispatch Deliveries.
• Accept orders by phone.
• Handled Administrative work ( Government Requirements BIR , SSS, Payroll, Business permit etc.)
• Prepares Statement of Account (items for collection).
• Audit of Billing. Monitor Receivables and Payables.
• Act as a representative of the Manager during business meetings.
Educational Background

Philippine School of Business Administration , Aurora Quezon City

School Year 2000 – 2004

Bachelor of Science in Business Administration Major in Banking and Finance

Trainings

Coca Cola Bottlers Phil Inc. Libis Quezon City 180 hours, May 2004 – Logistic Clerk

• requisition supplies from stock and send orders to production departments and other firms
• confirm completion of orders and compliance with details specified
• receive and check purchase requests against inventory records and stock on hand
• examine orders and compile data for production schedules
• check inventories and prepare delivery schedules
• investigate and identify supply sources and prepare and process purchase orders  • count incoming stock and reconcile it with requisitions
• update inventory and stock location records.
Other Skills

• Knowledge and experience with MS Office (Microsoft Word, Excel, Powerpoint Outlook)
• Knowledge in Bookkeeping and  Accounting.