BCURRICULUM VITAE

CHELSIA TAGANAIT PAMATIAN
Purok Talisay, Talomo, Sto. Tomas Davao del Norte, 8112
Mobile Number: 09268804531
Email: [email protected]
Objective:
Pursuing opportunity which will allow me to grow professionally, which effectively utilizing my
versatile skills set to help promote your corporate mission and to exceed team goals.
Qualifications:
I am extremely motivated and passionate when it comes to work and I can easily adopt to a
fast-changing environment. I have a strong interpersonal skill and know how to handle different
kinds of circumstances and people. Can work independently and work well with others.
PERSONAL INFORMATION
Date of Birth: September 2, 1994
Age: 24 years old
Place of Birth: Talomo, Sto. Tomas Davao del Norte
Weight: 61 kls.
Height: 5’3
Father’s Name: Rolando Dio Pamatian
Mother’s Name: Shirley Taganait Pamatian
Religion: EFBWR Inc.
Sex: Female
Civil Status: Single
Language Spoken: English, Tagalog, Visayan
EDUCATIONAL BACKGROUND
● College Bachelor of Secondary Education Major in English
University of Southeastern Philippines 2012 – 2016
● Secondary Kimamon National High School 2007 – 2011
● Primary Talomo Elementary School 2001 – 2007

WORK EXPERIENCE
Customer Service Representative/Technical Support Representative, Sutherland Global
Services Philippines
October 2016 – December 2018
● Answers inquiries by clarifying desired information; researching, locating, and providing
information.
● Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
● Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
● Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
● Maintains call center database by entering information.
● Keeps equipment operational by following established procedures; reporting
malfunctions.
● Updates job knowledge by participating in educational opportunities.
● Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
SKILLS
● Computer Literate
● Email Chat Support
● Data Analyst
● Communication/Writing Skills
CHARACTER REFERENCE
Sandy Naingue
Teacher 1 Tagum City Trade School
09108775571
Sweetzel M. Gatelago
Teacher 1 Balagunan National High School
09121636825
Christina Beth M. Masepequina
Teacher 1 Max Mirafuentes Academy, Tagum City
09956195542