Cherrie Mhel Altiche Calingasan Bachelor of Science in Computer Science
canada
CHERRIE MHEL ALTICHE CALINGASAN
85 Yishun St. 81 #02-05 Orchid Park Condo Singapore 768447
e-mail address : [email protected]
contact no. : +65 93359760
WORK EXPERIENCE:
Name of Company : S-Chem International (S) Pte. Ltd.
Company Address : No. 15 JOO koon way, singapore 628947
T: 6358 3532 (9.30AM – 5.30PM) | F: 6358 3531
Period of Working : September 13, 2015 to Present
Designation : Customer Service Supervisor
Job Description :
v Investigate customer’s problems and find solutions.
v Communicate with customers via phone, email, or letter.
v Hire, train, and terminate customer service agents.
v Provide scripts to read from during phone calls.
v Handle major incidents that cannot be resolved by agents.
v Resolve complaints and order issues.
v Ask customers to provide feedback on agents and customer service experience.
v Keep abreast of new company products and services.
v Issue refunds to customers.
v Oversee product exchanges and returns.
v Analyze data and statistics.
v Compile and print reports on overall customer satisfaction.
v Isolate and identify areas of improvement.
v Train agents on how to adequately address problem over the phone or how to write correspondence.
v Work with management on customer service initiatives.
v Utilize social media to respond to customer complaints and praise.
v Supervise customer service managerial staff.
v Train managers on how to effectively lead customer service agents.
Name of Company : Fortune Food (Singapore) PTE. LTD.
Company Address : MAIN KITCHEN | 3017 BEDOK NORTH STREET 5 #01-13
GOURMET EAST KITCHEN | S(486121)
T: 6243 2118 (9.30AM – 5.30PM) | F: 6243 2180
Period of Working : September 11, 2014 to Present
Designation : Operation(s) Supervisor
Job Description :
v Manage operations, staffing and sales along with profit goals in sole assigned retail store.
v Ensure complete conformance with entire store operations policies.
v Manage store’s inventory with all established company guidelines.
v Ensure to receive, check and place all merchandise orders.
v Comply with company’s defined selling methods to sell merchandise to customers.
v Head responsibility to keep store clean along with uncluttered.
v Manage work plans within established budgets with purpose to attain optimal store coverage.
v Hire, train, guide, discipline, revise and terminate organization’s employees.
v Learn about all financial goals of facility and organization through supervising and studying financial performance.
v Interpret profit and loss statements along with sales forecast.
v Develop, maintain and manage departmental as well as facility budgets.
v Manages facility through training as well as working in every facility’s operational areas inclusive of sales floor, front-end, merchandise flow along with offices.
v Ensure clean and safe environment through training.
v Participate in all safety activities like safety inspections, risk control meetings, facility tours and accident reviews.
Name of Company : Bangko Kabayan (A Rural Bank) Inc.-Cuenca Branch
Company Address : Santiago St. Ibaan, Batangas, Philippines (Main)
: National Hi-way, Cuenca, Batangas, Philippines (Branch)
Period of Working : February 14, 2011 to August 13, 2014
Designation : Account Officer
Job Description :
v In charge for client selection, Cash flow preparation, monitoring and printing of delinquency report, do client orientation and application, perform credit investigation and background investigation, process the loan for approval, loan releases, manage the target in portfolio, number of accounts and portfolio at risk.
Name of Company : EPSON PRECISION (PHILIPPINES) INC.
Company Address : SEPZ, Lima Technology Center, Lipa City, Batangas
Period of Working : May 24, 2010 to October 24, 2010
Designation : Production Operator
Job Description : Held the position under IIP Production Section.
Name of Company : Jollibee Foods Corporation
Company Address : Jollibee Lipa Uptown
Period of Working : September 24, 2009 to December 24, 2009
Designation : Service Crew (Dine – In)
Name of Company : Jollibee Foods Corporation
Company Address : Jollibee Lipa Uptown
Period of Working : October 01, 2007 to April 01, 2008
Designation : Service crew (pantry)
Job Description :
v Responsible in preparing breakfast menu, soup and other product. Work closely with executive kitchen manager and all staff in the kitchen in conveying members feedback concerning food quality and presentation. Responsible to perform other duties that may arise from time to time.
Seminars Attended:
UPITTC Philippine Youth Congress in Information Technology University of the Philippines Information Technology Training Center University of the Philippines Diliman, Quezon City September 05, 2008
Information Technology Symposium Lipa City Public College Circle of Programmers and Users Theme: Grasping the New Trends of Information Technology September 15, 2008
ON THE JOB TRAINING :
Name of Company : San Antonio A Rural Bank Inc.
Period of Training : November 2008 to February 2009
Assigned at the Microfinance unit. In charge with the filing of stakeholders data.
SUMMARY OF QUALIFICATIONS:
* Technically inclined with MS WORD, MS EXCEL, and MS POWER POINT.
* Highly trainable, fast learner and adapts well to changes and pressures.
* Able to work independently with minimum supervision.
* With an upbeat attitude
SCHOLASTIC RECORD:
Tertiary : Bachelor of Science in Computer Science
Lipa City Public College (now Kolehiyo ng Lungsod ng Lipa)
Lipa City, Batangas (2005-2009)
Secondary : Cuenca National High School ( 2001-2005)
Bungahan, Cuenca, Batangas
Elementary : Briccio Pantas Mem. School (1996-2001)
Bungahan, Cuenca, Batangas, Philippines
PERSONAL BACKGROUND:
Nickname : Che-che
Date of Birth : January 24, 1989
Age : 27
Civil Status : Single
Religion : Catholic
Citizenship : Filipino
Passport NO. : EB6397568
Date Issued : September 24, 2012
FIN : G3098509K
I hereby certify that the above statements are true and correct with the best of my knowledge and beliefs.
____________________________
CHERRIE MHEL A. CALINGASAN
CHERRIE MHEL ALTICHE CALINGASAN
85 Yishun St. 81 #02-05 Orchid Park Condo Singapore 768447
e-mail address : [email protected]
contact no. : +65 93359760
WORK EXPERIENCE:
Name of Company : S-Chem International (S) Pte. Ltd.
Company Address : No. 15 JOO koon way, singapore 628947
T: 6358 3532 (9.30AM – 5.30PM) | F: 6358 3531
Period of Working : September 13, 2015 to Present
Designation : Customer Service Supervisor
Job Description :
v Investigate customer’s problems and find solutions.
v Communicate with customers via phone, email, or letter.
v Hire, train, and terminate customer service agents.
v Provide scripts to read from during phone calls.
v Handle major incidents that cannot be resolved by agents.
v Resolve complaints and order issues.
v Ask customers to provide feedback on agents and customer service experience.
v Keep abreast of new company products and services.
v Issue refunds to customers.
v Oversee product exchanges and returns.
v Analyze data and statistics.
v Compile and print reports on overall customer satisfaction.
v Isolate and identify areas of improvement.
v Train agents on how to adequately address problem over the phone or how to write correspondence.
v Work with management on customer service initiatives.
v Utilize social media to respond to customer complaints and praise.
v Supervise customer service managerial staff.
v Train managers on how to effectively lead customer service agents.
Name of Company : Fortune Food (Singapore) PTE. LTD.
Company Address : MAIN KITCHEN | 3017 BEDOK NORTH STREET 5 #01-13
GOURMET EAST KITCHEN | S(486121)
T: 6243 2118 (9.30AM – 5.30PM) | F: 6243 2180
Period of Working : September 11, 2014 to Present
Designation : Operation(s) Supervisor
Job Description :
v Manage operations, staffing and sales along with profit goals in sole assigned retail store.
v Ensure complete conformance with entire store operations policies.
v Manage store’s inventory with all established company guidelines.
v Ensure to receive, check and place all merchandise orders.
v Comply with company’s defined selling methods to sell merchandise to customers.
v Head responsibility to keep store clean along with uncluttered.
v Manage work plans within established budgets with purpose to attain optimal store coverage.
v Hire, train, guide, discipline, revise and terminate organization’s employees.
v Learn about all financial goals of facility and organization through supervising and studying financial performance.
v Interpret profit and loss statements along with sales forecast.
v Develop, maintain and manage departmental as well as facility budgets.
v Manages facility through training as well as working in every facility’s operational areas inclusive of sales floor, front-end, merchandise flow along with offices.
v Ensure clean and safe environment through training.
v Participate in all safety activities like safety inspections, risk control meetings, facility tours and accident reviews.
Name of Company : Bangko Kabayan (A Rural Bank) Inc.-Cuenca Branch
Company Address : Santiago St. Ibaan, Batangas, Philippines (Main)
: National Hi-way, Cuenca, Batangas, Philippines (Branch)
Period of Working : February 14, 2011 to August 13, 2014
Designation : Account Officer
Job Description :
v In charge for client selection, Cash flow preparation, monitoring and printing of delinquency report, do client orientation and application, perform credit investigation and background investigation, process the loan for approval, loan releases, manage the target in portfolio, number of accounts and portfolio at risk.
Name of Company : EPSON PRECISION (PHILIPPINES) INC.
Company Address : SEPZ, Lima Technology Center, Lipa City, Batangas
Period of Working : May 24, 2010 to October 24, 2010
Designation : Production Operator
Job Description : Held the position under IIP Production Section.
Name of Company : Jollibee Foods Corporation
Company Address : Jollibee Lipa Uptown
Period of Working : September 24, 2009 to December 24, 2009
Designation : Service Crew (Dine – In)
Name of Company : Jollibee Foods Corporation
Company Address : Jollibee Lipa Uptown
Period of Working : October 01, 2007 to April 01, 2008
Designation : Service crew (pantry)
Job Description :
v Responsible in preparing breakfast menu, soup and other product. Work closely with executive kitchen manager and all staff in the kitchen in conveying members feedback concerning food quality and presentation. Responsible to perform other duties that may arise from time to time.
Seminars Attended:
UPITTC Philippine Youth Congress in Information Technology University of the Philippines Information Technology Training Center University of the Philippines Diliman, Quezon City September 05, 2008
Information Technology Symposium Lipa City Public College Circle of Programmers and Users Theme: Grasping the New Trends of Information Technology September 15, 2008
ON THE JOB TRAINING :
Name of Company : San Antonio A Rural Bank Inc.
Period of Training : November 2008 to February 2009
Assigned at the Microfinance unit. In charge with the filing of stakeholders data.
SUMMARY OF QUALIFICATIONS:
* Technically inclined with MS WORD, MS EXCEL, and MS POWER POINT.
* Highly trainable, fast learner and adapts well to changes and pressures.
* Able to work independently with minimum supervision.
* With an upbeat attitude
SCHOLASTIC RECORD:
Tertiary : Bachelor of Science in Computer Science
Lipa City Public College (now Kolehiyo ng Lungsod ng Lipa)
Lipa City, Batangas (2005-2009)
Secondary : Cuenca National High School ( 2001-2005)
Bungahan, Cuenca, Batangas
Elementary : Briccio Pantas Mem. School (1996-2001)
Bungahan, Cuenca, Batangas, Philippines
PERSONAL BACKGROUND:
Nickname : Che-che
Date of Birth : January 24, 1989
Age : 27
Civil Status : Single
Religion : Catholic
Citizenship : Filipino
Passport NO. : EB6397568
Date Issued : September 24, 2012
FIN : G3098509K
I hereby certify that the above statements are true and correct with the best of my knowledge and beliefs.
____________________________
CHERRIE MHEL A. CALINGASAN
Education
- 2005-2009 Bachelors Degree at Lipa City Public College