CHERRY ANN OBSIMAN
Blk 260 Lot 04 Diamond St, Brgy. Pembo Makati City Manila 2118, ,
+639184110298  [email protected]

May 2017 – December 2018

CAREER OBJECTIVE
To contribute my knowlegde and skills to the company who believes my capability in my chosen field of
interest.

EDUCATION
Jose Rizal Memorial State University
Diploma in Midwifery
84%
2013

EXPERIENCE
Qualfon Phil. Inc
Tier 3, Customer Service Representative    December 2013 – April 2015

Working on graveyard shift as CSR/TSR for Telecommunications Account, Straight Talk and Tracfone
Wireless, US based. Provides quality customer service in resolving customers issue with empathy,
positivity and enthusiasm.

Convergys Phil. Inc
Technical Support Representative                          May 2015 – August 2016

Working on graveyard shift as TSR for Microsoft Surface Account for North America. Handles
hardware and software concerns. Provides quality customer service in resolving customers issue with
empathy, positivity and enthusiasm.

Juana Maternity Clinic and Medical Surgical Clinic
Midwife September 2016 – April 2017

Specializing pregnancy, childbirth, antenatal and postnatal care. Provides health teaching for
pregnancy, newborn care and family planning. Provides help to achieve satisfying childbirth, supports
during labour and birth. We lend personal touch to the pregnancy experiencewith physical, emotional
and social needs of the patients. Assisting Doctors in OPD consultations and procedures.

Customer Contact Channels
Customer Service Representative                           May 2017 to December 2018

CSR for Airline Account based in US, Spirit Airlines. Provides quality service in booking, cancelling and
modifying an airline reservation tickets. Answers inqueries.

ACHIEVEMENTS & AWARDS
Best in Clinical Practice and Leadership award

PERSONAL STRENGTHS
Flexible. Quick learner.
Communication skills.
Team work and cooperative.