Cheryl C. De La Cruz Bachelor of Science in Hotel and Restaurant Management
Philippines
DE LA CRUZ, CHERYL C.
Lot 8 Block 8 Kapatiran Village Pasong Buaya 2 Imus, Cavite
+63-9151855898 / +63-9334372885
CAREER OBJECTIVE
To be part of a team that would help enhance my personality, skills and knowledge in a dynamic and stable workplace, in return I will use my skills in the best possible way for achieving the company’s goals.
PROFESSIONAL HISTORY
Company Name: RNA APPLIANCES SALES AND REPAIR CENTER
Department: Customer Service
Position: Manager
Date Hired: January 15, 2015 – July 01, 2018
Job Description
Carrying out and attaining the mission and goals of the business unit managed
Development of the department
Manage over all operations, budget and financial responsibility and activities of the department
Complete and prepare weekly and monthly sales report to the president
Empower employees to take responsibility for their jobs
Handles client complaints and provide solutions
Health and safety of the workplace
Facilitates maintenance request of client
Company Name: INFINNITO GRUPPO CONCEPT SOLUTIONS (PHILS), INC.
Department: Alive Comm.
Position: Admin Coordinator
Date Hired: July 15, 2014 – January 15, 2015
Job Description
Assist Walk-in clients
Answer telephones, direct calls and take messages
Communicate with customers, employees and other individuals to answer questions, explain information, take orders and address complaints
Complete copy, sort and file records of office activities business transactions
Complete and mail bills, contracts, policies, invoices or checks.
Process and prepare documents, such as business or government forms and expense
Company Name: CLASSIC SAVORY
Department: Operations
Position: Management Trainee
Date Hired: June 4, 2011 – June 30, 2013
Job Description
Ensure fast and accurate food service
Ensure Food Safety and Sanitation
Manage Cash drawer safety and accuracy
Complete and prepare monthly food cost reports
Ordering stocks
Hiring process for crew
Assist in In-Store and Take away orders
Company Name: TOKYO TOKYO RESTAURANT PHILIPPINES
Department: Operations
Position: Store Manager
Date Hired: June 4, 2007 – February 13, 2010
Job Description
Manage over all operations and financial responsibility and activities of the department
Complete and prepare daily and monthly sales report of the store
Ensure fast and accurate food service
Ensure Food Safety and Sanitation
Manage Cash drawer safety and accuracy
Daily stocks inventory
Ordering stocks
Hiring process for crew
Assist in In-Store and Take away orders
Company Name: WHIRLPOOL – SURESPEED APPLIANCE CARE CENTER
Department: Customer Service
Position: Service Coordinator
Date Hired: September 14, 2006 – April 18, 2007
Job Description
Prepares technician’s field schedule
Answer telephones, direct calls and take messages
Prepares parts ordering
Assist Walk-in clients
Communicate with clients to answer questions, explain information, take orders and address complaints
Complete copy, sort and file records of office activities business transactions
Complete and mail bills, contracts, policies, invoices or checks.
Process and prepare documents, such as business or government forms and expense
ACHIEVEMENTS
· 2nd and 4th year College Dean’s Lister – San Sebastian College – Recoletos Manila
· Grade 4 to 6 year Honor Student – Apolinario Mabini Elementary School
SKILLS AND ABILITIES
· Knowledgeable in MS Excel, MS Word and MS PowerPoint
· Possesses keen attention to details and high-quality multi-tasking skills
· Good interpersonal and social skills
· Ability to work independently with minimal supervision
· Fast learner, hardworking, highly trustworthy and ethical
· Good Customer Service background
· Can speak and write English language
HIGHEST EDUCATIONAL ATTAINMENT
SAN SEBASTIAN COLLEGE – RECOLETOS MANILA
Bachelor of Science in Hotel and Restaurant Management
CHARCTER REFERENCE
Available upon request