CHERYLOU B. GUANZON
#639 Sicily Street, Cittadella Executive Village,
Pulanlupa, Las Piñas City
09420978810/(02) 828-7483
[email protected]

EDUCATION

1996-2000 ST. SCHOLASTICA’S COLLEGE
Bachelor of Science degree in Commerce, Major in Hotel and Restaurant Management, March 2000.

1992-1996 MARYMOUNT SCHOOL
High School Diploma, March 1996

1986-1992 PAMPLONA ELEMENTARY SCHOOL CENTRAL
Elementary Diploma, March 1992

WORK EXPERIENCE

November 2016 – present Shift Supervisor, The Coffee Bean and Tea Leaf Philippines, Inc.
In charge of monitoring the Store’s performance in terms of Sales, Company Audits and Customer Feedbacks. Handles inventory and prepares ordering of all food (cakes, pastries, and gourmet items), beverage (juices, extracts, etc), dry items (powders, retails, packaging, etc) and miscellaneous items (office supplies). Carefully monitors wastages, labor cost, maintenance costs and food cost to ensure profitability of the store. Ensures that change fund, petty cash and sales are all documented and accounted for on a daily basis. Trains and coach staff so that they will always deliver based on company’s objective and expectations. Makes sure that all equipment are checked and calibrated on a monthly basis.

November 2015 – April 2016 Restaurant Manager, Mesa Filipino Moderne (Mesa ni Hermo at Jose, Inc)
Responsible in the overall operation of the store, ensures smooth operation in the dining area, in charge to produce daily summary report, weekly sales report, monthly sales report, month end inventory report, spoilages, charges and breakages report; tasks to monitor and maintain utility, electricity, water, labor, food and beverage costs; ensures quality and food safety measures are carefully observed by both front and back of the house; handles cashiering and guarantees that all petty cash, change fund and cash fund are all in tact; records all deliveries, outside purchases and other expenses for accurate accounting.

February 2015 – July 2015 Restaurant Supervisor, OMAKASE Japanese Cuisine
In-charge of overseeing the entire operations; monitors employees’ attendance, daily sales and deposits, deliveries, petty cash and revolving fund; ensures efficiency of both dining and kitchen staff; attended to customers’ queries pertaining to reservations and exclusive functions; prepares customized menu packages to fit clients’ needs and budget; responsible in the recruitment, scheduling and performance appraisal of staff; performs other tasks required by the management.

June 2010 – December 2010 Restaurant Manager, NLO’S Bar and Restaurant
Handles daily reports such as stocks inventory, daily sales, petty cash and billing; ensures the efficiency and productivity of staff for both front and back of the house; in-charge for the attainment of the restaurant operational objective by contributing information and recommendations to improve production, quality and customer-service standards; responsible in the recruitment, orientation, training, scheduling and performance appraisal of employees; controls costs by making an effective forecast of orders and minimizes waste; identifies upcoming trends and social events for appropriate promos; encourages customers to hold personal and social gatherings at the restaurant; tasks to do occasional cashiering and tallying of orders; oversees the whole operations.

December 2009 – June 2010 Restaurant General Manager, Joey Pepperoni Inc.
Manages the entire operations, or over-all management of the efficiency of the restaurant; ensures productivity, efficiency, profitability and delivery of quality products and services; responsible for the achievement of set targets for Sales, Gross Margin and overall profitability of the restaurant, make certain that all funds are in tact (such as change fund, marketing and petty cash); in-charge of the Sales and Growth of the store; makes sure that all standards, policies and procedures set by the company are properly followed; handles work schedule, liquidations, stock forecasting/ordering, permit and billing; develops Local Store Marketing and other promotions to increase sales; prepares reports such as Daily Inventory, Wastages/Spoilages, Daily, Weekly and Monthly Reports with Factors Affecting Sales, Product Mix, Attendance and Punctuality Report, Promo and Sales Analysis, Annual Budget, etc.

March 2007 – September 2009 Store Manager/Management Trainee, Petron Marketing Corporation (Gloria Jean’s Coffees)
Prepares sales reports such as daily sales summary, hourly sales and sales analysis; records all delivery transactions including transfers and rejects for an accurate inventory system; handles local store marketing plans and implements such to increase sales traffic; ensures ample stocks and supplies for both stockroom and operations area; supervises staff to guarantee quality of service and competency; prepares evaluation of staff and provides sensible remarks for staff’s suggestions and feedbacks; arranges all billings and payment orders for submission to the Head Office; executes all health and safety measures all throughout the operation and all required control procedures on cashiering and food handling.

September 2004-September 2005 Customer Service Representative, APAC Customer Service, Inc. (Acct: UNICARE)
Responded to incoming calls of customer’s regarding complaints, requests, queries pertaining to claims, appeals, benefits, payments, etc and the same are properly documented; designated to assist and guide colleagues in their performance in terms of quality and average handling time (AHT).

October 2003-January2004 Customer Service Representative, Sykes Asia (Acct: MCI)
Entertained consumers’ inquiries and complaints with regard to the services, features, billing and repairs; ensured that every request and payment are acknowledged and forwarded to the department concerned.

August 2001- December 2009 Retailer, Simple Treats Enterprise
Managed personal business of preparing dessert provision; controlled and monitored raw material requirements and effective costing; took charge of delivery and collection of receivables; handled operations of a food stall.

PERSONAL BACKGROUND
Born on November 28, 1979 in Manila, Philippines. Married. Versed in Windows Applications (MS Word, Excel, Powerpoint, POS, Micros, Alliance, Google Sheet). Familiar in business relations and negotiations. Knowledgeable in internet. Proficient in English and Filipino. Knows how to drive. Freelance Event Organizer.

RESEARCH PAPER PREPARED

March 2000 An Evaluation on the Effectiveness of the Training Program offered by Century Park Hotel to its Guest Contact Employees

References, Trainings and Seminars attended will be made available upon request.